GoTo Resolve vs. Sophos Mobile

Monitoring and alerts are good security features. Cloud platforms are well suited if the organization's operations are across the globe, as the cloud saves networking and other costs. But if the organization is small, then it is not well suited. In the case of a small organization, it is better to use other economic platforms.

Incentivized

I recommend it for any corporate scenario of companies that have smartphones, tablets, and computers and want to manage them all by controlling what to install, permission to use applications and services, and easily obtaining a report and inventory of everything. We protect against viruses, spam, and the main cyber threats and also physical security against theft. Data can be erased from the cloud from anywhere, and we prevent data theft. It is compatible with all operating systems, and Sophos technical support is available worldwide.

Incentivized

• I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
• Help end users with new programs and show them how to use them remotely.
• Fix
• Trouble shoot computer problems remotely without needing to drive to the location of the computer.

Incentivized

• Easy deployment.
• We are on next generation type of tools to be able to protect corporate data.
• Allows the management IT group to be able to control the probable theft of information.

Incentivized

• The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
• The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
• Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.

Incentivized

• Some instabilities with old Android versions.

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.

Incentivized

Personally, haven't seen any other MDM on the market, but I feel since Sophos is greatly known to have easy to use products, that the others may not be as easy to use as Sophos Mobile Control. One of the key factors for organizations to choose Sophos Mobile Control and Security is because the Android OS (most attacked OS on the planet) is protected with award-winning antivirus and anti malware from Sophos. We have seen as advisors, how unprotected customers, get huge telecom bills because of the lack of security, since they think that an Android OS is healthy enough... big mistake. One simple thing I always tell friends, family and customers, protect your Android device with Sophos Security (it's free for home users).

Incentivized

• We managed to work in a way that was impossible before these kinds of tools were offered in the market
• The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
• If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future

Incentivized

• Ease of obtaining data with management and greater control of all the company's equipment.
• Strong protection and easy to administer.

Incentivized