GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…
$0
for 3 agents and unlimited endpoints
Pricing
GoTo Resolve
Editions & Modules
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Offerings
Pricing Offerings
GoTo Resolve
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
Prices are listed per month and billed annually.
Month to month contracts are also available
MDM is available as a standalone or as an add-on.
Additional endpoints and agents and save up to 20%
I previously used Dameware but since they came out with the new version, I find it difficult to use. Many times, it takes a long time to connect using Dameware and the added time if it connects at all adds to the user's frustration as well as my own.
GoTo makes two of the three products we have/are using. LogMeIn and GoToAssist Expert are fairly good. LogMeIn's pricing structure is increasing, which made us move to GoToAssist Expert. TeamViewer was used years ago, and I barely remember it, but at the time, it wasn't as …
The price point is better for smaller businesses. We also use GoTo for our phone system and GoTo Meeting so we stuck with the same product for remote support.
GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging …
Verified User
Project Manager
Chose GoTo Resolve
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I …
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing …
ServiceNow is robust and highly scalable, often favored by larger enterprises, while Zendesk and Freshservice offer user-friendly interfaces and customizable workflows that cater to smaller to mid-sized businesses. Now, comparing GoTo Resolve to these platforms, it stands out …
security wise the LogMeIn and Goto Resolve is better than any other remote session tools in corporate company. The interface is simpler and easier to user. the sessions don't end automatically due to which the time is saved. the browser interface of LogMeIn tool doesn't have …
GoTo Resolve allowed us to consolidate our product suite in half, saving us nearly 80% of the cost annually. While there are certain features that felt smoother with their other products, such as the file transfer simplicity found with GoTo Assist... those small road bumps are …
Great functionality and ease of use, also makes life easier with the ability of create visual helps or visual aids for management reporting, this information is pulled from this tool and presented to management in a monthly basis, the goal from this year was reached from …
Transferring large files using TeamViewer is practically impossible. During unstable internet connectivity, GoTo Resolve behaves fairly well when compared to TeamViewer.
We are comparing all the programs that we use to be able to find the perfect match I believe that all of them are very useful but will be great if we can use only one instead of mixing tasks. Soon one of them will offer the best solution for all the needs we have and we will …
We chose GoTo Resolve because we had been long-time GoTo Assist users and they offered a promo at the time of our service renewal. In the end, I don't feel the portions of the software we use most are as polished as what we had become used to in GoTo Assist. Additionally, our …
We did not select GTR. This selection was our customer's choice. We prefer Teams or gotomeeting over GTR every day of the week for virtual meetings. and given a choice, we would use our own RDP for remote access to a customer's server. The RDP is much more efficient.
GoTo Resolve is more reliable compared to some of the others listed. They all have their pros and cons, but GoTo Resolve is more well-rounded for our use case. You will not be disappointed in GoTo Resolve.
I chose GoTo Resolve over TeamViewer since it was bundled with our phone service and offered at no additional cost to us. The features of GoTo Resolve are vast and more than we ever need as a small company but having used TeamViewer in the past I felt GoTo Resolve covered all …