GoTo Resolve

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GoTo Resolve	Score 8.0 out of 10	N/A	GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…	$0 for 3 agents and unlimited endpoints

Pricing

GoTo Resolve

Editions & Modules

GoTo Resolve Free: $0
for 3 agents and unlimited endpoints
GoTo Resolve MDM: $2.75
per month per endpoint
GoTo Resolve Remote Support: $40
per month per user
GoTo Resolve Basic: $55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard: $190
per month for 3 agents and 100 endpoints

Offerings

Pricing Offerings
GoTo Resolve
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Prices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%

More Pricing Information

Pricing Info

Community Pulse
	GoTo Resolve
Considered Both Products	GoTo Resolve RM Ryan Mouser System Administrator Chose GoTo Resolve The price point is better for smaller businesses. We also use GoTo for our phone system and GoTo Meeting so we stuck with the same product for remote support. Incentivized Helpful? Zaina Kroschinski Brokerage operations specialist Chose GoTo Resolve GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging … Helpful? Verified User Project Manager Chose GoTo Resolve Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I … Incentivized Helpful? Rohan Kumar Software Engineer Chose GoTo Resolve In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing … Incentivized Helpful? Verified User Employee Chose GoTo Resolve Most friendly in the usage, and most detailed information. Incentivized Helpful? Verified User Analyst Chose GoTo Resolve ServiceNow is robust and highly scalable, often favored by larger enterprises, while Zendesk and Freshservice offer user-friendly interfaces and customizable workflows that cater to smaller to mid-sized businesses. Now, comparing GoTo Resolve to these platforms, it stands out … Incentivized Helpful? Verified User Engineer Chose GoTo Resolve security wise the LogMeIn and Goto Resolve is better than any other remote session tools in corporate company. The interface is simpler and easier to user. the sessions don't end automatically due to which the time is saved. the browser interface of LogMeIn tool doesn't have … Incentivized Helpful? Verified User Director Chose GoTo Resolve GoTo Resolve allowed us to consolidate our product suite in half, saving us nearly 80% of the cost annually. While there are certain features that felt smoother with their other products, such as the file transfer simplicity found with GoTo Assist... those small road bumps are … Incentivized Helpful? Dr. ROOPESH RAO Head Industry Institute Initiatives/Training and Placement Officer Chose GoTo Resolve It's one of the tool which can function in the same lines like above tools and is user friendly and cost effective Incentivized Helpful? Verified User Manager Chose GoTo Resolve Great functionality and ease of use, also makes life easier with the ability of create visual helps or visual aids for management reporting, this information is pulled from this tool and presented to management in a monthly basis, the goal from this year was reached from … Incentivized Helpful? Verified User Employee Chose GoTo Resolve Transferring large files using TeamViewer is practically impossible. During unstable internet connectivity, GoTo Resolve behaves fairly well when compared to TeamViewer. Incentivized Helpful? KV Kevin Villaluz Project Manager Chose GoTo Resolve GoTo Resolve is an all-in-one tool and one of the most user-friendly tools we have as of now! Incentivized Helpful? Tushar Misal Senior Software Engineer Chose GoTo Resolve As GoTo Resolve gives all in one package and its more user friendly hence it was chosen. Incentivized Helpful? Verified User Manager Chose GoTo Resolve We are comparing all the programs that we use to be able to find the perfect match I believe that all of them are very useful but will be great if we can use only one instead of mixing tasks. Soon one of them will offer the best solution for all the needs we have and we will … Incentivized Helpful? Verified User Manager Chose GoTo Resolve We chose GoTo Resolve because we had been long-time GoTo Assist users and they offered a promo at the time of our service renewal. In the end, I don't feel the portions of the software we use most are as polished as what we had become used to in GoTo Assist. Additionally, our … Incentivized Helpful? Verified User Director Chose GoTo Resolve NA Incentivized Helpful? Neha Pant Account Manager- Existing Business Chose GoTo Resolve Not a decision maker to evaluate tools to purchase them, i am a mere user. Incentivized Helpful? Verified User Technician Chose GoTo Resolve We did not select GTR. This selection was our customer's choice. We prefer Teams or gotomeeting over GTR every day of the week for virtual meetings. and given a choice, we would use our own RDP for remote access to a customer's server. The RDP is much more efficient. Incentivized Helpful? SK Sam Kauffmann IT Manager Chose GoTo Resolve Very similar products but at a cheaper price point. Incentivized Helpful? NR Nick Richardson System Administrator Chose GoTo Resolve GoTo Resolve is more reliable compared to some of the others listed. They all have their pros and cons, but GoTo Resolve is more well-rounded for our use case. You will not be disappointed in GoTo Resolve. Incentivized Helpful? Verified User Director Chose GoTo Resolve I chose GoTo Resolve over TeamViewer since it was bundled with our phone service and offered at no additional cost to us. The features of GoTo Resolve are vast and more than we ever need as a small company but having used TeamViewer in the past I felt GoTo Resolve covered all … Incentivized Helpful? RM Ryan Mouser IT Specialist Chose GoTo Resolve GoTo Resolve has a better unattended access setup and with the client you can gather information about a PC. Incentivized Helpful? GD Gwen Nicole Delfin Technical Support Representative Chose GoTo Resolve Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in … Incentivized Helpful? Verified User Technician Chose GoTo Resolve GoTo Assist was a phenomenal and very simple and easy to use tool that helped us help customers all the time. GoTo Resolve feels like a step back from that with multiple performance issues. It's also a busier application that isn't as clean or easy to navigate as it once was. Incentivized Helpful? WB Walter Bax IT Consultant and Software Developer Chose GoTo Resolve GoTo Resolve has handled bad internet / network conditions better then other similar products I have tried in the space. Incentivized Helpful?

Features

GoTo Resolve

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	GoTo Resolve 7.5 15 Ratings 4% above category average
Patch Management	7.515 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	GoTo Resolve 9.0 37 Ratings 6% above category average
Attended device access	9.436 Ratings
Unattended device access	8.431 Ratings
Mobile device access	8.523 Ratings
Virtual device access	9.026 Ratings
Multiple-display support	9.331 Ratings
Multiple concurrent sessions	9.630 Ratings

Best Alternatives
	GoTo Resolve
Small Businesses	NinjaOne Score 9.2 out of 10
Medium-sized Companies	NinjaOne Score 9.2 out of 10
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	GoTo Resolve
Likelihood to Recommend	8.7 (94 ratings)
Likelihood to Renew	8.7 (15 ratings)
Usability	9.2 (75 ratings)
Availability	8.9 (2 ratings)
Performance	9.0 (1 ratings)
Support Rating	8.3 (6 ratings)
Implementation Rating	9.1 (4 ratings)

User Testimonials
	GoTo Resolve
Likelihood to Recommend	GoTo (formerly LogMeIn) Go To Resolve is an ideal solution for larger organizations that span multiple offices/locations. In our case, we work for an international corporation that spans across the nation. Our IT department is typically outsourced from the United States, and we have one in-house IT staff member who looks after the hardware concerns more commonly. With the large number of staff working for our organization, we can be demanding in terms of needing technical support. GoTo Resolve has made this much more practical and convenient for our organization. Zaina Kroschinski Brokerage operations specialist Read full review
Pros	GoTo (formerly LogMeIn) Provides a means to quickly connect and remotely control a client's workstation. Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host. Allows seamless transitions and additions of other support accounts to join an ongoing remote session. Incentivized Verified User Anonymous Read full review
Cons	GoTo (formerly LogMeIn) User Interface Customization: While Goto Resolve's interface is user-friendly, it has limited customization options. Mobile App: Goto Resolve doesn't have a dedicated mobile app, which can be inconvenient for users who need to access the platform on the go. Custom Reporting: While Goto Resolve offers various reports, it lacks the ability to create custom reports. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	GoTo (formerly LogMeIn) I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession. Incentivized PC Paul Cantwell Systems Administrator Read full review
Usability	GoTo (formerly LogMeIn) User interface is extremely intuitive. It is very easy to use. No training needed for my technicians. GoTo Resolve has made it easy for me to provide remote assistance to users from anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip. Incentivized Verified User Anonymous Read full review
Reliability and Availability	GoTo (formerly LogMeIn) Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on. Verified User Anonymous Read full review
Performance	GoTo (formerly LogMeIn) If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible. Verified User Anonymous Read full review
Support Rating	GoTo (formerly LogMeIn) Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security Incentivized Verified User Anonymous Read full review
Implementation Rating	GoTo (formerly LogMeIn) GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily. Incentivized JP Jerome Pierce Helpdesk Manager Read full review
Alternatives Considered	GoTo (formerly LogMeIn) In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System. Incentivized Rohan Kumar Software Engineer Read full review
Return on Investment	GoTo (formerly LogMeIn) We managed to work in a way that was impossible before these kinds of tools were offered in the market The program is constantly evolving to try to fix bugs and that can affect the day-to-day use. If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future Incentivized Verified User Anonymous Read full review
ScreenShots	GoTo Resolve Screenshots