What users are saying about
67 Ratings
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Top Rated
1196 Ratings
67 Ratings
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Score 7.5 out of 100

GoToMeeting

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Top Rated
1196 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

RescueAssist

Its a great tool if you support users remotely. The fact that it is easy to deploy (or have the end users connect) is a massive plus. If you provide software support to end users or are part of an IT team that helps users fix their problems this will save you a ton of time. It also works great in low bandwidth scenarios. So if your users are in remote locations with slow speed internet this will still get the job done. It is also really reliable. We faced almost no bugs or critical issues. I would imagine it would also perform really well as a server monitoring tool. Just deploy it and you can remotely connect to the server whenever you need to.Great tool if you need reliable, high performing remote connection
Anonymous | TrustRadius Reviewer

GoToMeeting

GTM is excellent for meetings or webinars that encompass large groups of people. Registration is easy and provides calendar reminders to participants. When considering this product, I recommend that you determine how often you host conference (audio or video) calls and other online events. If it is very infrequent, this may not be the product for you. Being able to pre-schedule meetings and sending out reminders were critical for our organization
Zack Parnell | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

RescueAssist
7.8
GoToMeeting
Screen sharing
RescueAssist
8.8
GoToMeeting
File transfer
RescueAssist
8.4
GoToMeeting
Instant message
RescueAssist
7.5
GoToMeeting
Secure remote access with Smart Card authentication
RescueAssist
7.8
GoToMeeting
Access to sleeping/powered-off computers
RescueAssist
6.4
GoToMeeting
Over-the-Internet remote session
RescueAssist
9.2
GoToMeeting
Initiate remote control from mobile
RescueAssist
8.1
GoToMeeting
Remote management of servers & workstations
RescueAssist
9.0
GoToMeeting
Remote Active Directory® management
RescueAssist
7.2
GoToMeeting
Centralized management dashboard
RescueAssist
7.2
GoToMeeting
Session record
RescueAssist
8.3
GoToMeeting
Annotations
RescueAssist
8.4
GoToMeeting
Monitoring and Alerts
RescueAssist
5.5
GoToMeeting
Multi-platform remote control
RescueAssist
8.1
GoToMeeting

Performance & Compatibility of Online Events Software

RescueAssist
GoToMeeting
7.9
High quality audio
RescueAssist
GoToMeeting
8.5
High quality video
RescueAssist
GoToMeeting
8.4
Low bandwidth requirements
RescueAssist
GoToMeeting
7.4
Mobile support
RescueAssist
GoToMeeting
7.4

Screen Sharing

RescueAssist
GoToMeeting
8.4
Desktop sharing
RescueAssist
GoToMeeting
8.9
Whiteboards
RescueAssist
GoToMeeting
7.8

Online Meetings / Events

RescueAssist
GoToMeeting
8.2
Calendar integration
RescueAssist
GoToMeeting
8.6
Meeting initiation
RescueAssist
GoToMeeting
8.3
Integrates with social media
RescueAssist
GoToMeeting
7.5
Record meetings / events
RescueAssist
GoToMeeting
8.3
Slideshows
RescueAssist
GoToMeeting
8.3

Online Events Collaboration

RescueAssist
GoToMeeting
8.1
Live chat
RescueAssist
GoToMeeting
8.1
Audience polling
RescueAssist
GoToMeeting
8.1
Q&A
RescueAssist
GoToMeeting
8.2

Online Events Security

RescueAssist
GoToMeeting
8.4
User authentication
RescueAssist
GoToMeeting
8.2
Participant roles & permissions
RescueAssist
GoToMeeting
8.3
Confidential attendee list
RescueAssist
GoToMeeting
8.6

Pros

RescueAssist

  • Quick access to customer computers via email links or giving them the access code over the phone.
  • Notes area where I can record the details of the remote session.
  • Reporting - I can retrieve a monthly report of all my remote sessions (including notes) which helps me monitor usage, provides billing information and allows me to save a copy of the report locally.
Lin James, CPB, SCC | TrustRadius Reviewer

GoToMeeting

  • GoToMeeting helps conduct meetings for remote participants to join in the presentation from their own office.
  • GoToMeeting records presentations visual and audio portions for later reference for those unable to attend.
  • GoToMeeting is fairly intuitive, so users/participants who have never accessed the software are typically able to figure out how to access the meeting without any instructions or prep work.
Jodi Sassana | TrustRadius Reviewer

Cons

RescueAssist

  • The administration web interface can be a bit cumbersome.
  • Would be nice if I had the option where I did not need to tie an account to a email address. It may work fine for companies of a tremendous size for ticketing purposes, but for my firm we just would like to use it and share 3 seats. It is not cost effective for my entire team to use a license as we will never all use it at the same time, but we could all benefit from using the product.
  • We could benefit from a scaled down version that only encompasses the remote support portion. We don't use other pieces of it like the mobile profiles portion, so if we could scale it back and get it at a cheaper cost that would be beneficial.
Jarrell L. Chatman | TrustRadius Reviewer

GoToMeeting

  • It's just clunky. I find we spend more time making sure everything is set up okay at the beginning of each meeting than with other vendors.
  • Swapping presenter rights is a pain! Wish we could just share the screen in our meetings--maybe this is a setting we have to change on our end.
  • Finding the right way to do audio. When we are in conference meetings with a few of us in person, and a few others joining remotely, we always seem to spend a few minutes figuring out who to mute, who not to mute, etc. before the meeting gets started. Often times, we just end up muting everyone and calling the remote teammates with our cell phone on speaker.
Parker O'Very | TrustRadius Reviewer

Likelihood to Renew

RescueAssist

RescueAssist 8.5
Based on 6 answers
The renewal decisions are mostly made from our IT department at work. I know they read a lot of articles and research products so I trust them to make the best decision. I have given my IT department positive feedback on the product and I hope they renew it in the future
Kerry Allen | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.3
Based on 34 answers
It is not my decision to make in our company, but I am pretty sure we will continue using this tool as it has proved its value for us and does help a lot in terms of inner and outer meetings that we are having plenty of
Ausrine Pasakarnyte | TrustRadius Reviewer

Usability

RescueAssist

RescueAssist 10.0
Based on 3 answers
The program is very easy to figure out, as far as usage. There is plenty of documentation available as well, if you aren't the "play with it first" type.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.6
Based on 26 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Reliability and Availability

RescueAssist

RescueAssist 8.9
Based on 2 answers
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Anonymous | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Performance

RescueAssist

RescueAssist 9.0
Based on 1 answer
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Anonymous | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Support

RescueAssist

RescueAssist 8.0
Based on 3 answers
The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.4
Based on 50 answers
Although I never had to contact support myself, my logistics managers never complained about it. Call quality was great even for our folks in other countries, video worked for whoever used it, and screen sharing was no problem at all. Overall, it was rock solid and if we switched back, I would be fine with that.
Shannon Davis | TrustRadius Reviewer

Implementation

RescueAssist

RescueAssist 9.9
Based on 2 answers
Make sure your team plays with the tool before going live with it. Connecting to each other teaches you everything you need to know.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 10.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

RescueAssist

All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't have a system for deploying software and have to do it manually, we value this feature. So, it's probably the most reliable software when you have to use it on multiple devices (Mac, Windows, etc.).
Christopher Fritz | TrustRadius Reviewer

GoToMeeting

GoToMeeting stacks up well because of the feature set available and the alternate ways of creating a connection to a meeting like a Computer or Call-in Numbers. Plus, the number of hosts that can connect to a meeting is very high, like I have seen a meeting with 50+ people on it.
Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer

Return on Investment

RescueAssist

  • GoToAssist was a replacement for DMC, and while it didn't allow for profile changes, it allowed technicians to keep working with virtual support.
  • From what I understand, the per-seat licenses are quite expensive. Teams often dispute which accounts belong to which team.
David Reese | TrustRadius Reviewer

GoToMeeting

  • Not very expensive for the benefits it provides to the organization.
  • It allows saving a lot of time and money on trips, specially because it allows to share a lot of information through the screen sharing feature.
  • It's a relatively simple learning curve on how to use the tool, so it also saves times in this way.
João Almeida | TrustRadius Reviewer

Pricing Details

RescueAssist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RescueAssist Editions & Modules

Additional Pricing Details

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$12/month1
Business$16/month2
EnterpriseCustom Pricing3
  1. 150 Participants
  2. 250 Participants
  3. 3,000 Participants
Additional Pricing Details

Rating Summary

Likelihood to Recommend

RescueAssist
7.2
GoToMeeting
8.1

Likelihood to Renew

RescueAssist
8.5
GoToMeeting
8.3

Usability

RescueAssist
10.0
GoToMeeting
8.6

Reliability and Availability

RescueAssist
8.9
GoToMeeting

Performance

RescueAssist
9.0
GoToMeeting

Support

RescueAssist
8.0
GoToMeeting
8.4

Online Training

RescueAssist
GoToMeeting
7.3

Implementation

RescueAssist
9.9
GoToMeeting
10.0

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