GoTo Resolve vs. GoTo Meeting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Resolve
Score 7.9 out of 10
N/A
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…
$0
for 3 agents and unlimited endpoints
GoTo Meeting
Score 7.9 out of 10
N/A
From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.
$12
per month
Pricing
GoTo ResolveGoTo Meeting
Editions & Modules
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Professional
$12.00
Per Organizer / Per Month for 150 Participants [billed annually]
Business
$16.00
Per Organizer / Per Month for 250 Participants [billed annually]
Enterprise
Custom Pricing
3,000 Participants
Offerings
Pricing Offerings
GoTo ResolveGoTo Meeting
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%Pricing available by monthly or annual subscription, with discounts for annual commitments.
More Pricing Information
Community Pulse
GoTo ResolveGoTo Meeting
Considered Both Products
GoTo Resolve
Chose GoTo Resolve
We were first using GoToMeeting for the remote support. However, it is not build for providing this solution. We then went with GoToAssist since they are by the same company and we like the product as it met our budget and we were happy with the functionality is provided. We …
Chose GoTo Resolve
GoToAssist provides support that other competitors that I have used such as TeamViewer and GoToMeeting does not. Moreover GoToAssist had a web based application but the others do not. GoToAssist is also fast and very easy to get connected to the client's PC, while other lag in …
Chose GoTo Resolve
We did not select GTR. This selection was our customer's choice. We prefer Teams or gotomeeting over GTR every day of the week for virtual meetings. and given a choice, we would use our own RDP for remote access to a customer's server. The RDP is much more efficient.
Chose GoTo Resolve
The price point is better for smaller businesses. We also use GoTo for our phone system and GoTo Meeting so we stuck with the same product for remote support.
Chose GoTo Resolve
GoTo Resolve allowed us to consolidate our product suite in half, saving us nearly 80% of the cost annually. While there are certain features that felt smoother with their other products, such as the file transfer simplicity found with GoTo Assist... those small road bumps are …
Chose GoTo Resolve
Go to meeting were used for a while during the pandemic but we realized we needed to be in a strict budget. Now that the institution sees the good results of go to resolve have, they allowed us to continue.
Chose GoTo Resolve
Well, GoTo Resolve is one of the best remote services and it is easy to use. I really like it and would recommend it to anybody that would want to have a good remote service to fix computers, servers,s, and other IT devices that need to be fixed remotely.
GoTo Meeting
Chose GoTo Meeting
GoTo Assist is by far the easiest solution to use in regards to simplicity and functionality, especially for the end user receiving support. But we have recently consolidated all 5 of our GoTo products (Meeting, Connect, Assist, Resolve and Webinar) into two just offerings now: …
Chose GoTo Meeting
GoToMeeting answers most of our needs, and the only thing a competitor could really do better would be customer support.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GoTo ResolveGoTo Meeting
Management Tasks
Comparison of Management Tasks features of Product A and Product B
GoTo Resolve
7.5
16 Ratings
4% above category average
GoTo Meeting
-
Ratings
Patch Management7.516 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
GoTo Resolve
9.0
38 Ratings
7% above category average
GoTo Meeting
-
Ratings
Attended device access9.437 Ratings00 Ratings
Unattended device access8.431 Ratings00 Ratings
Mobile device access8.524 Ratings00 Ratings
Virtual device access9.027 Ratings00 Ratings
Multiple-display support9.332 Ratings00 Ratings
Multiple concurrent sessions9.631 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
GoTo Resolve
-
Ratings
GoTo Meeting
8.1
366 Ratings
1% above category average
High quality audio00 Ratings8.5365 Ratings
High quality video00 Ratings8.6358 Ratings
Low bandwidth requirements00 Ratings7.5334 Ratings
Mobile support00 Ratings7.9286 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
GoTo Resolve
-
Ratings
GoTo Meeting
8.5
359 Ratings
6% above category average
Desktop sharing00 Ratings8.7359 Ratings
Whiteboards00 Ratings8.2241 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
GoTo Resolve
-
Ratings
GoTo Meeting
8.3
361 Ratings
1% above category average
Calendar integration00 Ratings8.2319 Ratings
Meeting initiation00 Ratings8.3347 Ratings
Integrates with social media00 Ratings8.0176 Ratings
Record meetings / events00 Ratings8.4324 Ratings
Slideshows00 Ratings8.4279 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
GoTo Resolve
-
Ratings
GoTo Meeting
8.3
332 Ratings
2% below category average
Live chat00 Ratings8.6325 Ratings
Audience polling00 Ratings8.2231 Ratings
Q&A00 Ratings8.3253 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
GoTo Resolve
-
Ratings
GoTo Meeting
8.5
333 Ratings
2% above category average
User authentication00 Ratings8.3297 Ratings
Participant roles & permissions00 Ratings8.6318 Ratings
Confidential attendee list00 Ratings8.6263 Ratings
Best Alternatives
GoTo ResolveGoTo Meeting
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Enterprises

No answers on this topic

TeamViewer
TeamViewer
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ResolveGoTo Meeting
Likelihood to Recommend
8.7
(95 ratings)
8.0
(401 ratings)
Likelihood to Renew
8.7
(15 ratings)
7.0
(41 ratings)
Usability
9.2
(76 ratings)
8.5
(32 ratings)
Availability
8.9
(2 ratings)
9.0
(1 ratings)
Performance
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
8.3
(6 ratings)
6.7
(49 ratings)
Online Training
-
(0 ratings)
7.3
(3 ratings)
Implementation Rating
9.1
(4 ratings)
9.2
(5 ratings)
Configurability
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
3.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
GoTo ResolveGoTo Meeting
Likelihood to Recommend
GoTo (formerly LogMeIn)
Go To Resolve is an ideal solution for larger organizations that span multiple offices/locations. In our case, we work for an international corporation that spans across the nation. Our IT department is typically outsourced from the United States, and we have one in-house IT staff member who looks after the hardware concerns more commonly. With the large number of staff working for our organization, we can be demanding in terms of needing technical support. GoTo Resolve has made this much more practical and convenient for our organization.
Read full review
GoTo (formerly LogMeIn)
It gets the job done. As a remote worker, I find it very easy and efficient to use. With using GoTo for audio, it makes it very efficient that I only have one account for all. Its a perfect tool for a company like us who constantly communicate and collaborate virtually.
Read full review
Pros
GoTo (formerly LogMeIn)
  • Provides a means to quickly connect and remotely control a client's workstation.
  • Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host.
  • Allows seamless transitions and additions of other support accounts to join an ongoing remote session.
Read full review
GoTo (formerly LogMeIn)
  • Goto meeting delivers high-quality audio and video, which ensures clear communication even in virtual environments.
  • The mobile app allows users to join meetings on the go, ensuring flexibility for participants who may not always be at their desktop computers.
  • virtual backgrounds and appearance settings are useful.
Read full review
Cons
GoTo (formerly LogMeIn)
  • User Interface Customization: While Goto Resolve's interface is user-friendly, it has limited customization options.
  • Mobile App: Goto Resolve doesn't have a dedicated mobile app, which can be inconvenient for users who need to access the platform on the go.
  • Custom Reporting: While Goto Resolve offers various reports, it lacks the ability to create custom reports.
Read full review
GoTo (formerly LogMeIn)
  • You have to download an app that doesn't work well in order to blur the speakers and hosts background. I tried the third party app a few times, but its terrible.
  • I think the Customer service is ok
  • In my opinion, if you don't have the latest updates to your computer, it won't run properly.
  • Sometimes the host video doesn't appear.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
Read full review
GoTo (formerly LogMeIn)
While we have found GoTo Meeting to be very useful and a part of our normal way of doing business, there are alternatives that are more cost-effective. For example, Microsoft Teams is available as part of our M365 subscription. This will require us to complete a cost analysis to determine which product makes more sense for us to move forward with.
Read full review
Usability
GoTo (formerly LogMeIn)
User interface is extremely intuitive. It is very easy to use. No training needed for my technicians. GoTo Resolve has made it easy for me to provide remote assistance to users from anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
Read full review
GoTo (formerly LogMeIn)
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Performance
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
Read full review
GoTo (formerly LogMeIn)
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
Read full review
GoTo (formerly LogMeIn)
Not really, it is very simple to install and get started.
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
Read full review
GoTo (formerly LogMeIn)
Goto Meeting is one of the best Software for victual Meetings can engage number of member in one call specially we are International clients based company so most of the times we got lot of calls and meeting at same time so goto meetings works for us ant any stage on mobile desktop and tablet as well
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
Read full review
GoTo (formerly LogMeIn)
  • Positive: Staying close to client and making sure they have the best customer service.
  • Positive: Creating higher client conversion rates by being present on calls.
  • Negative: When technical issues occur on GoTo Meeting the client is left wondering how professional we are.
Read full review
ScreenShots

GoTo Resolve Screenshots

Screenshot of GoTo Resolve Device QuickviewScreenshot of GoTo Resolve - DevicesScreenshot of GoTo Resolve - Guided Agent FlowScreenshot of GoTo Resolve MS Teams TicketingScreenshot of GoTo Resolve Support SessionScreenshot of GoTo Resolve Tickets Board

GoTo Meeting Screenshots

Screenshot of GoTo App - Create Meeting (Out of Session)Screenshot of GoTo App - Join Meeting (Out of Session)Screenshot of GoTo App - Meeting (In Session)Screenshot of GoTo App - Mobile Meetings (Out of Session)Screenshot of GoTo App - Screen Share Meeting (In Session)