What users are saying about
67 Ratings
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Top Rated
212 Ratings
67 Ratings
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Score 7.5 out of 101

LogMeIn Rescue

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Top Rated
212 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

RescueAssist

Its a great tool if you support users remotely. The fact that it is easy to deploy (or have the end users connect) is a massive plus. If you provide software support to end users or are part of an IT team that helps users fix their problems this will save you a ton of time. It also works great in low bandwidth scenarios. So if your users are in remote locations with slow speed internet this will still get the job done. It is also really reliable. We faced almost no bugs or critical issues. I would imagine it would also perform really well as a server monitoring tool. Just deploy it and you can remotely connect to the server whenever you need to.Great tool if you need reliable, high performing remote connection
No photo available

LogMeIn Rescue

LogMeIn Rescue works great when providing technical support to end-users. We are a software consulting company that supports many end-users who are not always tech-savvy. I have used other remote access tools in the past which were cumbersome or complicated to get non-tech users to connect. LogMeIn Rescue works every time and is simple and easy to use.When installing updates on remote computers, it can sometimes take several hours and you often need to restart the computer. The unattended access feature works great in allowing the end user to not need to be present at their desk while we do our work.
Matt Van Winkle profile photo

Feature Rating Comparison

Remote Administration

RescueAssist
7.9
LogMeIn Rescue
8.1
Screen sharing
RescueAssist
8.8
LogMeIn Rescue
9.4
File transfer
RescueAssist
8.3
LogMeIn Rescue
8.6
Instant message
RescueAssist
7.6
LogMeIn Rescue
8.3
Secure remote access with Smart Card authentication
RescueAssist
7.9
LogMeIn Rescue
7.1
Access to sleeping/powered-off computers
RescueAssist
6.5
LogMeIn Rescue
7.2
Over-the-Internet remote session
RescueAssist
9.2
LogMeIn Rescue
8.7
Initiate remote control from mobile
RescueAssist
8.0
LogMeIn Rescue
7.6
Remote management of servers & workstations
RescueAssist
9.0
LogMeIn Rescue
8.1
Remote Active Directory® management
RescueAssist
7.4
LogMeIn Rescue
7.5
Centralized management dashboard
RescueAssist
7.2
LogMeIn Rescue
7.9
Session record
RescueAssist
8.2
LogMeIn Rescue
8.4
Annotations
RescueAssist
8.4
LogMeIn Rescue
8.0
Monitoring and Alerts
RescueAssist
5.7
LogMeIn Rescue
8.1
Multi-platform remote control
RescueAssist
8.0
LogMeIn Rescue
8.6

Pros

RescueAssist

  • Quick access to customer computers via email links or giving them the access code over the phone.
  • Notes area where I can record the details of the remote session.
  • Reporting - I can retrieve a monthly report of all my remote sessions (including notes) which helps me monitor usage, provides billing information and allows me to save a copy of the report locally.
Lin James, CPB, SCC profile photo

LogMeIn Rescue

  • Easy to use with our end users. Setting up the connection is relatively simple for the most part.
  • Doesnt seem to be a whole lot of lag, except when connecting to users that are on a VPN. (Expected behavior)
  • The file transfer tool is really easy to use and its only failed a couple of times.
No photo available

Cons

RescueAssist

  • The administration web interface can be a bit cumbersome.
  • Would be nice if I had the option where I did not need to tie an account to a email address. It may work fine for companies of a tremendous size for ticketing purposes, but for my firm we just would like to use it and share 3 seats. It is not cost effective for my entire team to use a license as we will never all use it at the same time, but we could all benefit from using the product.
  • We could benefit from a scaled down version that only encompasses the remote support portion. We don't use other pieces of it like the mobile profiles portion, so if we could scale it back and get it at a cheaper cost that would be beneficial.
Jarrell L. Chatman profile photo

LogMeIn Rescue

  • The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
  • Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
  • In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
No photo available

Likelihood to Renew

RescueAssist

RescueAssist 8.5
Based on 6 answers
The renewal decisions are mostly made from our IT department at work. I know they read a lot of articles and research products so I trust them to make the best decision. I have given my IT department positive feedback on the product and I hope they renew it in the future
Kerry Allen profile photo

LogMeIn Rescue

LogMeIn Rescue 8.2
Based on 14 answers
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
Eric and Candace Strickler profile photo

Usability

RescueAssist

RescueAssist 10.0
Based on 3 answers
The program is very easy to figure out, as far as usage. There is plenty of documentation available as well, if you aren't the "play with it first" type.
No photo available

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
The user interface is extremely simple and easy to understand. It is a very minimalistic approach and does not confuse the user nor the technician. This makes it highly attractive especially for users that are not computer savvy or have trouble understanding.
Lochan Kalicharan profile photo

Reliability and Availability

RescueAssist

RescueAssist 8.9
Based on 2 answers
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
No photo available

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
Log me in has never failed me
No photo available

Performance

RescueAssist

RescueAssist 9.0
Based on 1 answer
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
No photo available

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
no complaints
No photo available

Support

RescueAssist

RescueAssist 8.0
Based on 3 answers
The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
No photo available

LogMeIn Rescue

LogMeIn Rescue 8.3
Based on 17 answers
I've never had to contact support. I am only a user and not an admin so I've never had to open a support ticket or case. I'm not sure if we've ever had an issue where we needed to contact them at all. It seems to work without issues and it may be related to the workstation itself, if we're not able to log in using LogMeIn.
No photo available

Implementation

RescueAssist

RescueAssist 9.9
Based on 2 answers
Make sure your team plays with the tool before going live with it. Connecting to each other teaches you everything you need to know.
No photo available

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
Again I wasn't included in the implementation
No photo available

Alternatives Considered

RescueAssist

All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't have a system for deploying software and have to do it manually, we value this feature. So, it's probably the most reliable software when you have to use it on multiple devices (Mac, Windows, etc.).
Christopher Fritz profile photo

LogMeIn Rescue

We used a trial version of a few other alternatives but this was the one that consistently had the least number of problems. We also liked that it functioned well in slow speed scenarios. Plus it had a more complete feature set than the other competitors we trialled
No photo available

Scalability

RescueAssist

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
it's perfect
No photo available

Return on Investment

RescueAssist

  • GoToAssist was a replacement for DMC, and while it didn't allow for profile changes, it allowed technicians to keep working with virtual support.
  • From what I understand, the per-seat licenses are quite expensive. Teams often dispute which accounts belong to which team.
David Reese profile photo

LogMeIn Rescue

  • We have noticed an overall increase in our productivity and are able to provide support to multiple clients at the same time.
  • Client users are generally able to follow along as we use the in-session chat windows to communicate.
  • The File transfer feature is a solid way to deliver patches and other support tools to speed things along very easily
Jason Segale profile photo

Pricing Details

RescueAssist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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