GoTo Resolve vs. Splashtop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Resolve
Score 7.9 out of 10
N/A
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…
$0
for 3 agents and unlimited endpoints
Splashtop
Score 8.6 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using…
$5
per month per user, billed annually
Pricing
GoTo ResolveSplashtop
Editions & Modules
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Splashtop Business Access Solo
$5.00
per month per user, billed annually
Splashtop Business Access Pro
$8.25
per month per user, billed annually
Splashtop Business Access Performance
$13.00
per month per user, billed annually
SOS
$17.00
per month per concurrent technician, billed annually
SOS+10
$19.00
per month per concurrent technician, billed annually
SOS Unlimited
$34.00
per month per concurrent technician, billed annually
Remote Support
$40.00
per month billed monthly or annually
Splashtop Enterprise
Contact Sales
Offerings
Pricing Offerings
GoTo ResolveSplashtop
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Community Pulse
GoTo ResolveSplashtop
Considered Both Products
GoTo Resolve
Chose GoTo Resolve
Overpriced and expensive. Ultimately we left GoToAssist for a competitor.
Splashtop
Chose Splashtop
Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the …
Chose Splashtop
Splashtop ease of use is the best that I have experienced. It works for the needs of our organization. The implementation compared to other products I have tried is better. The added mobile device app is a plus. The ability to SOS into a machine that doesn't have the client …
Features
GoTo ResolveSplashtop
Management Tasks
Comparison of Management Tasks features of Product A and Product B
GoTo Resolve
7.5
16 Ratings
4% above category average
Splashtop
-
Ratings
Patch Management7.516 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
GoTo Resolve
9.0
38 Ratings
7% above category average
Splashtop
-
Ratings
Attended device access9.437 Ratings00 Ratings
Unattended device access8.431 Ratings00 Ratings
Mobile device access8.524 Ratings00 Ratings
Virtual device access9.027 Ratings00 Ratings
Multiple-display support9.332 Ratings00 Ratings
Multiple concurrent sessions9.631 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
GoTo Resolve
-
Ratings
Splashtop
7.8
43 Ratings
6% below category average
Screen sharing00 Ratings9.337 Ratings
File transfer00 Ratings9.039 Ratings
Instant message00 Ratings7.930 Ratings
Access to sleeping/powered-off computers00 Ratings3.113 Ratings
Over-the-Internet remote session00 Ratings9.342 Ratings
Initiate remote control from mobile00 Ratings7.726 Ratings
Remote management of servers & workstations00 Ratings9.07 Ratings
Centralized management dashboard00 Ratings7.132 Ratings
Session record00 Ratings7.219 Ratings
Annotations00 Ratings9.02 Ratings
Monitoring and Alerts00 Ratings5.95 Ratings
Multi-platform remote control00 Ratings8.733 Ratings
Best Alternatives
GoTo ResolveSplashtop
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises

No answers on this topic

Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ResolveSplashtop
Likelihood to Recommend
8.7
(95 ratings)
9.0
(462 ratings)
Likelihood to Renew
8.7
(15 ratings)
9.9
(34 ratings)
Usability
9.2
(76 ratings)
9.6
(24 ratings)
Availability
8.9
(2 ratings)
9.3
(5 ratings)
Performance
9.0
(1 ratings)
9.5
(5 ratings)
Support Rating
8.3
(6 ratings)
8.7
(421 ratings)
Implementation Rating
9.1
(4 ratings)
9.5
(15 ratings)
Configurability
-
(0 ratings)
5.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.9
(2 ratings)
Product Scalability
-
(0 ratings)
9.5
(5 ratings)
Professional Services
-
(0 ratings)
9.9
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.8
(3 ratings)
Vendor pre-sale
-
(0 ratings)
5.9
(3 ratings)
User Testimonials
GoTo ResolveSplashtop
Likelihood to Recommend
GoTo (formerly LogMeIn)
Go To Resolve is an ideal solution for larger organizations that span multiple offices/locations. In our case, we work for an international corporation that spans across the nation. Our IT department is typically outsourced from the United States, and we have one in-house IT staff member who looks after the hardware concerns more commonly. With the large number of staff working for our organization, we can be demanding in terms of needing technical support. GoTo Resolve has made this much more practical and convenient for our organization.
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Splashtop
In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful. If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need
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Pros
GoTo (formerly LogMeIn)
  • Provides a means to quickly connect and remotely control a client's workstation.
  • Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host.
  • Allows seamless transitions and additions of other support accounts to join an ongoing remote session.
Read full review
Splashtop
  • Splashtop lets me see what my clients see.
  • Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot.
  • Splashtop lets me work on many computers from one location, without leaving my own desk.
  • Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met.
  • My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit.
  • Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients.
Read full review
Cons
GoTo (formerly LogMeIn)
  • User Interface Customization: While Goto Resolve's interface is user-friendly, it has limited customization options.
  • Mobile App: Goto Resolve doesn't have a dedicated mobile app, which can be inconvenient for users who need to access the platform on the go.
  • Custom Reporting: While Goto Resolve offers various reports, it lacks the ability to create custom reports.
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Splashtop
  • Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc..
  • Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving.
  • Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent
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Likelihood to Renew
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
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Splashtop
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
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Usability
GoTo (formerly LogMeIn)
User interface is extremely intuitive. It is very easy to use. No training needed for my technicians. GoTo Resolve has made it easy for me to provide remote assistance to users from anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
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Splashtop
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
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Reliability and Availability
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Read full review
Splashtop
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
Read full review
Performance
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
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Splashtop
Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.
Read full review
Support Rating
GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
Read full review
Splashtop
Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.
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Implementation Rating
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
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Splashtop
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
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Alternatives Considered
GoTo (formerly LogMeIn)
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
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Splashtop
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
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Contract Terms and Pricing Model
GoTo (formerly LogMeIn)
No answers on this topic
Splashtop
Terms were simple, straightforward, and acceptable.
Read full review
Scalability
GoTo (formerly LogMeIn)
No answers on this topic
Splashtop
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
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Professional Services
GoTo (formerly LogMeIn)
No answers on this topic
Splashtop
Easy to work with
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Return on Investment
GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
Read full review
Splashtop
  • Clients are happy that we can support them almost instantly without needed to come on site
  • Clients have asked us to do more work on their computers remotely and more often which means increased billing
  • Clients rely on our rapid response with Splashtop which helps build a stronger relationship with them
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ScreenShots

GoTo Resolve Screenshots

Screenshot of GoTo Resolve Device QuickviewScreenshot of GoTo Resolve - DevicesScreenshot of GoTo Resolve - Guided Agent FlowScreenshot of GoTo Resolve MS Teams TicketingScreenshot of GoTo Resolve Support SessionScreenshot of GoTo Resolve Tickets Board

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support -  Administrators can control remote capabilities