Likelihood to Recommend Go To Resolve is an ideal solution for larger organizations that span multiple offices/locations. In our case, we work for an international corporation that spans across the nation. Our IT department is typically outsourced from the United States, and we have one in-house IT staff member who looks after the hardware concerns more commonly. With the large number of staff working for our organization, we can be demanding in terms of needing technical support. GoTo Resolve has made this much more practical and convenient for our organization.
Read full review Due to its perpetual licensing model, VMware Fusion is a great option for users whose needs do not change as much over time. It is also great for occasional-use scenarios such as testing and preparing code to run on newer platforms. Fusion is not really recommended for running graphics-intense applications as graphics acceleration in Fusion is fairly limited in both performance and API support. It has, however, come a very long way and offers near-native performance for many tasks.
Read full review Pros Provides a means to quickly connect and remotely control a client's workstation. Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host. Allows seamless transitions and additions of other support accounts to join an ongoing remote session. Read full review Allows users to run Windows only applications on their Mac without switching devices. Fusion is excellent for Windows image creation, and works exceptionally well on the Mac environment. Assists a Mac user to virtualize Windows apps. Excellent for installing Linux distros for penetration testing. Read full review Cons User Interface Customization: While Goto Resolve's interface is user-friendly, it has limited customization options. Mobile App: Goto Resolve doesn't have a dedicated mobile app, which can be inconvenient for users who need to access the platform on the go. Custom Reporting: While Goto Resolve offers various reports, it lacks the ability to create custom reports. Read full review With OSX - 10.14.1 and the latest version of Fusion - 11.0.2 the user interface has taken a step back IMHO. I would like to see price decrease. Better remote host connection capabilities - remote server connections are available but connections are spotty. Read full review Likelihood to Renew I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
Read full review For Apple workstations VMware Fusion is the virtualization software to use. No other application (free or paid) can do what Fusion can. The features and constant updates make Fusion an application that cant be beat.
Read full review Usability User interface is extremely intuitive. It is very easy to use. No training needed for my technicians. GoTo Resolve has made it easy for me to provide remote assistance to users from anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
Read full review Sometimes the best surprise is no surprise and Fusion is just that. It's reliable and generally just works as expected every time (the only exception was running a boot camp install directly but that use-case scenario opens a can of worms due to how product activation works) The interface and settings are clean and simple and there is no hide and seek games to play.
Read full review Reliability and Availability Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Read full review Performance If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Read full review Support Rating Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
Read full review I have never contacted VMware, but there is a lot of support online on message boards, forums, StackOverflow, YouTube tutorial videos, and the like. VMware has been around nine years longer than its leading competitor, VirtualBox, although both seem to have a good presence of online user communities who can help solve issues that come up.
Read full review Implementation Rating GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
Read full review This is a workstation application and no install insights are needed.
Read full review Alternatives Considered In
NinjaOne , The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
Read full review I've heard of other/competitive software but frankly once I tried VMware, I never looked back. There is absolutely nothing that I need that this product does not deliver. It's fast, effective and seems to be extremely durable and reliable. My only concern (and minor) might have to do with memory resources, but frankly it has not been an issue yet.
Read full review Return on Investment We managed to work in a way that was impossible before these kinds of tools were offered in the market The program is constantly evolving to try to fix bugs and that can affect the day-to-day use. If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future Read full review Users using a VM often don't need something as "fancy" as VMware Fusion, and instead can use a free option like Virtual Box, so we waste money on using an extra amount of VMware Fusion licenses. Developers using and IT admins using VMware Fusion for testing saves us time and money. Simply, we know mistakes would take time and money to fix, but VMware is powerful, allows for proper and fast testing. Read full review ScreenShots