GoTo Connect vs. Nextiva Business Phone Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 8.0 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$19
per month per user
Nextiva Business Phone Service
Score 9.1 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Pricing
GoTo ConnectNextiva Business Phone Service
Editions & Modules
Basic
Starting at $19
per month per user
Standard
Starting at $20
per month per user
Premium
Starting at $30
per month per user
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Offerings
Pricing Offerings
GoTo ConnectNextiva Business Phone Service
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.
More Pricing Information
Community Pulse
GoTo ConnectNextiva Business Phone Service
Considered Both Products
GoTo Connect
Chose GoTo Connect
We chose GoTo Connect because it put a tick box on all our requirements which included three major requirements. These three requirements were the pricing, the support offered during our relationship, and the time taken to implement and set up the product as per our …
Chose GoTo Connect
No one else has the ease of programming and included features that GoToConnect has.
Nextiva Business Phone Service
Chose Nextiva Business Phone Service
For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Top Pros
Top Cons
Features
GoTo ConnectNextiva Business Phone Service
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.4
170 Ratings
2% above category average
Nextiva Business Phone Service
9.2
172 Ratings
12% above category average
Hosted PBX8.4133 Ratings9.380 Ratings
Multi-level Interactive Voice Response (IVR)9.0115 Ratings9.497 Ratings
User templates8.6118 Ratings8.7103 Ratings
Call reports7.8144 Ratings9.1147 Ratings
Directory of employee names8.2151 Ratings9.3143 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
8.4
180 Ratings
0% below category average
Nextiva Business Phone Service
9.1
188 Ratings
8% above category average
Answering rules8.9158 Ratings9.3170 Ratings
Call recording8.2137 Ratings9.0147 Ratings
Call park8.7128 Ratings9.2137 Ratings
Call screening8.3134 Ratings9.1136 Ratings
Message alerts8.2160 Ratings9.0168 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.4
144 Ratings
2% above category average
Nextiva Business Phone Service
8.8
133 Ratings
6% above category average
Video conferencing8.0103 Ratings8.866 Ratings
Audio conferencing8.4143 Ratings9.2115 Ratings
Video screen sharing8.589 Ratings8.657 Ratings
Instant messaging8.683 Ratings8.790 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
7.9
155 Ratings
5% below category average
Nextiva Business Phone Service
8.7
165 Ratings
5% above category average
Mobile app for iOS7.8132 Ratings8.8141 Ratings
Mobile app for Android8.0115 Ratings8.6117 Ratings
Best Alternatives
GoTo ConnectNextiva Business Phone Service
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ConnectNextiva Business Phone Service
Likelihood to Recommend
7.9
(191 ratings)
9.2
(201 ratings)
Likelihood to Renew
6.5
(25 ratings)
9.6
(5 ratings)
Usability
7.7
(78 ratings)
9.7
(4 ratings)
Availability
9.0
(2 ratings)
10.0
(1 ratings)
Performance
9.5
(2 ratings)
10.0
(1 ratings)
Support Rating
8.3
(53 ratings)
9.1
(6 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
8.0
(85 ratings)
9.7
(3 ratings)
Product Scalability
9.5
(2 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
GoTo ConnectNextiva Business Phone Service
Likelihood to Recommend
GoTo (formerly LogMeIn)
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
Read full review
Nextiva
We switched from Comcast years ago and haven't looked back. Nextiva has been an excellent choice for us. There has been minimal downtime, an easy-to-configure website, and fantastic live chat customer support. This product is easy to use if you need a VOIP call center system to manage users and how calls are routed. We recommend it!
Read full review
Pros
GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Nextiva
  • Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned.
  • Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do.
  • Being very friendly and attentive when questions were being asked for needs we had.
Read full review
Cons
GoTo (formerly LogMeIn)
  • I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
  • Better integration of GoTo Meeting, which we also use (and like)
  • Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
Read full review
Nextiva
  • Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review
Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
Read full review
Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Support Rating
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
Read full review
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
Read full review
Online Training
GoTo (formerly LogMeIn)
No answers on this topic
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated
Read full review
Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
Read full review
Nextiva
Nextiva blows RingCentral out of the water in three areas for us: 1) Customer service 2) Customer service 3) Customer service. This is so important. It was nearly impossible for us to get in contact with our account manager at RingCentral after the sale. I have it documented that the fastest response from him was 5 days, the longest 38 days. Our phones never worked like we liked them too and RingCentral support always had long wait times and tech support agents that couldn't really fix the issues. Actual phone call quality was the same between the two, but in our world customer service counts!
Read full review
Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
  • As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
  • We were able to view attendee analytics and send messages for re-engagement
Read full review
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)