GoTo Connect vs. Vonage Contact Center for Salesforce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 8.6 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
Vonage Contact Center for Salesforce
Score 9.2 out of 10
N/A
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.N/A
Pricing
GoTo ConnectVonage Contact Center for Salesforce
Editions & Modules
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
Priority
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Offerings
Pricing Offerings
GoTo ConnectVonage Contact Center for Salesforce
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
More Pricing Information
Community Pulse
GoTo ConnectVonage Contact Center for Salesforce
Features
GoTo ConnectVonage Contact Center for Salesforce
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.7
205 Ratings
8% above category average
Vonage Contact Center for Salesforce
-
Ratings
Hosted PBX9.0164 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.8140 Ratings00 Ratings
User templates8.0142 Ratings00 Ratings
Call reports8.5177 Ratings00 Ratings
Directory of employee names9.1182 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
8.7
215 Ratings
4% above category average
Vonage Contact Center for Salesforce
-
Ratings
Answering rules8.9193 Ratings00 Ratings
Call recording8.9166 Ratings00 Ratings
Call park8.4153 Ratings00 Ratings
Call screening8.3158 Ratings00 Ratings
Message alerts8.9190 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.6
169 Ratings
7% above category average
Vonage Contact Center for Salesforce
-
Ratings
Video conferencing8.3126 Ratings00 Ratings
Audio conferencing8.7167 Ratings00 Ratings
Video screen sharing8.2110 Ratings00 Ratings
Instant messaging8.9103 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
8.0
188 Ratings
0% below category average
Vonage Contact Center for Salesforce
-
Ratings
Mobile app for iOS8.2161 Ratings00 Ratings
Mobile app for Android7.8144 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoTo Connect
-
Ratings
Vonage Contact Center for Salesforce
9.7
8 Ratings
16% above category average
Agent dashboard00 Ratings9.56 Ratings
Validate callers00 Ratings9.87 Ratings
Outbound response00 Ratings9.86 Ratings
Call forwarding00 Ratings9.57 Ratings
Click-to-call (CTC)00 Ratings9.88 Ratings
Warm transfer00 Ratings9.88 Ratings
Predictive dialing00 Ratings10.04 Ratings
Interactive voice response00 Ratings10.07 Ratings
REST APIs00 Ratings10.05 Ratings
Call scripts00 Ratings10.04 Ratings
Call tracking00 Ratings9.87 Ratings
Multichannel integration00 Ratings9.35 Ratings
CRM software integration00 Ratings9.58 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoTo Connect
-
Ratings
Vonage Contact Center for Salesforce
9.7
8 Ratings
17% above category average
Inbound call routing00 Ratings9.77 Ratings
Omnichannel inbound routing00 Ratings9.75 Ratings
Recording00 Ratings10.07 Ratings
Quality management00 Ratings9.87 Ratings
Call analytics00 Ratings9.57 Ratings
Historical reporting00 Ratings9.58 Ratings
Live reporting00 Ratings9.08 Ratings
Customer surveys00 Ratings10.05 Ratings
Customer interaction analytics00 Ratings10.05 Ratings
Best Alternatives
GoTo ConnectVonage Contact Center for Salesforce
Small Businesses
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ConnectVonage Contact Center for Salesforce
Likelihood to Recommend
8.8
(228 ratings)
9.5
(10 ratings)
Likelihood to Renew
4.9
(26 ratings)
-
(0 ratings)
Usability
7.9
(78 ratings)
9.8
(4 ratings)
Availability
8.9
(2 ratings)
-
(0 ratings)
Performance
9.4
(2 ratings)
-
(0 ratings)
Support Rating
8.7
(54 ratings)
10.0
(1 ratings)
Implementation Rating
8.3
(115 ratings)
-
(0 ratings)
Product Scalability
9.4
(2 ratings)
-
(0 ratings)
User Testimonials
GoTo ConnectVonage Contact Center for Salesforce
Likelihood to Recommend
GoTo (formerly LogMeIn)
It's a suitable product for companies that have different phone lines assigned to representatives, thanks to the ease of tracking user calls. The system has options for meeting a company's daily needs without sacrificing time when making changes or modifications. It's hard to find a less suitable component, as it offers options that can be combined to achieve the results the company is seeking.
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Vonage
If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
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Pros
GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Vonage
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
Read full review
Cons
GoTo (formerly LogMeIn)
  • Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
  • I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application
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Vonage
  • Texting issue - I am experiencing a texting issue where a small number of messages are not being delivered. Out of every 100 texts I send, about 4 or 5 fail to deliver. I am not sure what the cause is, but overall, I am satisfied with the service.
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Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
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Vonage
No answers on this topic
Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
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Vonage
Again, Vonage is really helpful for me in keeping in touch with my international candidates while working remotely. I have never seen any connectivity or login issues in Vonage, so I would highly recommend buying this product.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
Vonage
No answers on this topic
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
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Vonage
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
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Vonage
I have personally not used their support, but I hear from our admin that it is good.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
The biggest challenge from implementation was deconstructing the mess that was our old system's config. After doing so, I believe there were primarily some methods that have worked better in the long run to implement up front, such as separating menus into separate dial plans for simpler updates, routing/re-routing.
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Vonage
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
I gave RingCentral a chance and nearly switched, but, in my opinion, their platform was terrible and their customer service worse. I understood how they were able to offer such a cheap price. They also claimed they could switch us over seamlessly, but I doubt it highly.
Read full review
Vonage
Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
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Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
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Vonage
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • We use to have a wired phone system and pulling reports were a nightmare. Since we moved to GoTo 7+ years ago, it has been so much easier getting call reports done and monitoring calls more efficiently.
  • It is easy to record audio and upload it to the phone system.
  • Are old IT company helped us set up the first dial plan. So when I had to setup a second dial plan, I was really worried I would mess something up but GoTo's system is so easy to use and understand that I was able to create the new system within an hour.
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Vonage
  • Its standalone functionality allowed us to launch our call center on time while we waited for Salesforce implementation.
  • Its applet workflow design allows us to operate our hours in a super flexible manner.
  • Our agents can work from anywhere.
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - contact center general settingsScreenshot of GoTo App - meeting chat (in-session)Screenshot of simple setupScreenshot of mobile app - ongoing callScreenshot of session controlsScreenshot of call menu