GoTo Meeting vs. MiCloud Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Meeting
Score 7.9 out of 10
N/A
From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.
$12
per month
MiCloud Connect
Score 7.8 out of 10
N/A
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
$20.99
per user/per month
Pricing
GoTo MeetingMiCloud Connect
Editions & Modules
Professional
$12.00
Per Organizer / Per Month for 150 Participants [billed annually]
Business
$16.00
Per Organizer / Per Month for 250 Participants [billed annually]
Enterprise
Custom Pricing
3,000 Participants
Essentials
$20.99
per user/per month
Premier
$26.59
per user/per month
Elite
$38.49
per user/per month
Offerings
Pricing Offerings
GoTo MeetingMiCloud Connect
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing available by monthly or annual subscription, with discounts for annual commitments.
More Pricing Information
Features
GoTo MeetingMiCloud Connect
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
GoTo Meeting
8.1
366 Ratings
1% above category average
MiCloud Connect
-
Ratings
High quality audio8.5365 Ratings00 Ratings
High quality video8.6358 Ratings00 Ratings
Low bandwidth requirements7.5334 Ratings00 Ratings
Mobile support7.9286 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
GoTo Meeting
8.5
359 Ratings
6% above category average
MiCloud Connect
-
Ratings
Desktop sharing8.7359 Ratings00 Ratings
Whiteboards8.2241 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
GoTo Meeting
8.3
361 Ratings
1% above category average
MiCloud Connect
-
Ratings
Calendar integration8.2319 Ratings00 Ratings
Meeting initiation8.3347 Ratings00 Ratings
Integrates with social media8.0176 Ratings00 Ratings
Record meetings / events8.4324 Ratings00 Ratings
Slideshows8.4279 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
GoTo Meeting
8.3
332 Ratings
2% below category average
MiCloud Connect
-
Ratings
Live chat8.6325 Ratings00 Ratings
Audience polling8.2231 Ratings00 Ratings
Q&A8.3253 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
GoTo Meeting
8.5
333 Ratings
2% above category average
MiCloud Connect
-
Ratings
User authentication8.3297 Ratings00 Ratings
Participant roles & permissions8.6318 Ratings00 Ratings
Confidential attendee list8.6263 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Meeting
-
Ratings
MiCloud Connect
8.2
27 Ratings
0% above category average
Hosted PBX00 Ratings7.515 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.315 Ratings
User templates00 Ratings8.016 Ratings
Call reports00 Ratings8.621 Ratings
Directory of employee names00 Ratings8.327 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Meeting
-
Ratings
MiCloud Connect
8.6
28 Ratings
2% above category average
Answering rules00 Ratings9.024 Ratings
Call recording00 Ratings8.323 Ratings
Call park00 Ratings8.626 Ratings
Call screening00 Ratings8.622 Ratings
Message alerts00 Ratings8.323 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Meeting
-
Ratings
MiCloud Connect
7.7
23 Ratings
7% below category average
Video conferencing00 Ratings8.08 Ratings
Audio conferencing00 Ratings9.023 Ratings
Video screen sharing00 Ratings7.04 Ratings
Instant messaging00 Ratings6.75 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Meeting
-
Ratings
MiCloud Connect
6.2
15 Ratings
29% below category average
Mobile app for iOS00 Ratings8.014 Ratings
Mobile app for Android00 Ratings4.512 Ratings
Best Alternatives
GoTo MeetingMiCloud Connect
Small Businesses
ClickMeeting
ClickMeeting
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
TeamViewer
TeamViewer
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo MeetingMiCloud Connect
Likelihood to Recommend
8.0
(401 ratings)
8.3
(63 ratings)
Likelihood to Renew
7.0
(41 ratings)
8.6
(42 ratings)
Usability
8.5
(32 ratings)
8.0
(21 ratings)
Availability
9.0
(1 ratings)
10.0
(27 ratings)
Performance
9.0
(1 ratings)
5.1
(9 ratings)
Support Rating
6.7
(49 ratings)
3.5
(16 ratings)
In-Person Training
-
(0 ratings)
6.0
(3 ratings)
Online Training
7.3
(3 ratings)
2.0
(12 ratings)
Implementation Rating
9.2
(5 ratings)
9.6
(30 ratings)
Configurability
1.0
(1 ratings)
6.4
(3 ratings)
Ease of integration
3.0
(1 ratings)
9.1
(1 ratings)
Product Scalability
9.0
(1 ratings)
7.6
(5 ratings)
Vendor post-sale
4.0
(1 ratings)
9.1
(1 ratings)
Vendor pre-sale
10.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
GoTo MeetingMiCloud Connect
Likelihood to Recommend
GoTo (formerly LogMeIn)
It gets the job done. As a remote worker, I find it very easy and efficient to use. With using GoTo for audio, it makes it very efficient that I only have one account for all. Its a perfect tool for a company like us who constantly communicate and collaborate virtually.
Read full review
Mitel Networks Corporation
Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
Read full review
Pros
GoTo (formerly LogMeIn)
  • Goto meeting delivers high-quality audio and video, which ensures clear communication even in virtual environments.
  • The mobile app allows users to join meetings on the go, ensuring flexibility for participants who may not always be at their desktop computers.
  • virtual backgrounds and appearance settings are useful.
Read full review
Mitel Networks Corporation
  • The system up-time has been 100% over 3 years.
  • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
  • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
Read full review
Cons
GoTo (formerly LogMeIn)
  • You have to download an app that doesn't work well in order to blur the speakers and hosts background. I tried the third party app a few times, but its terrible.
  • I think the Customer service is ok
  • In my opinion, if you don't have the latest updates to your computer, it won't run properly.
  • Sometimes the host video doesn't appear.
Read full review
Mitel Networks Corporation
  • There are persistent problems with the app's functionality on mobile devices.
  • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
  • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
While we have found GoTo Meeting to be very useful and a part of our normal way of doing business, there are alternatives that are more cost-effective. For example, Microsoft Teams is available as part of our M365 subscription. This will require us to complete a cost analysis to determine which product makes more sense for us to move forward with.
Read full review
Mitel Networks Corporation
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
Read full review
Usability
GoTo (formerly LogMeIn)
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Read full review
Mitel Networks Corporation
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
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Reliability and Availability
GoTo (formerly LogMeIn)
No answers on this topic
Mitel Networks Corporation
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
Read full review
Performance
GoTo (formerly LogMeIn)
No answers on this topic
Mitel Networks Corporation
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
Read full review
Support Rating
GoTo (formerly LogMeIn)
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
Read full review
Mitel Networks Corporation
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
Read full review
In-Person Training
GoTo (formerly LogMeIn)
No answers on this topic
Mitel Networks Corporation
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Read full review
Online Training
GoTo (formerly LogMeIn)
No answers on this topic
Mitel Networks Corporation
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
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Implementation Rating
GoTo (formerly LogMeIn)
Not really, it is very simple to install and get started.
Read full review
Mitel Networks Corporation
Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
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Alternatives Considered
GoTo (formerly LogMeIn)
Goto Meeting is one of the best Software for victual Meetings can engage number of member in one call specially we are International clients based company so most of the times we got lot of calls and meeting at same time so goto meetings works for us ant any stage on mobile desktop and tablet as well
Read full review
Mitel Networks Corporation
Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
Read full review
Scalability
GoTo (formerly LogMeIn)
No answers on this topic
Mitel Networks Corporation
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
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Return on Investment
GoTo (formerly LogMeIn)
  • Positive: Staying close to client and making sure they have the best customer service.
  • Positive: Creating higher client conversion rates by being present on calls.
  • Negative: When technical issues occur on GoTo Meeting the client is left wondering how professional we are.
Read full review
Mitel Networks Corporation
  • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
  • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
  • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
Read full review
ScreenShots

GoTo Meeting Screenshots

Screenshot of GoTo App - Create Meeting (Out of Session)Screenshot of GoTo App - Join Meeting (Out of Session)Screenshot of GoTo App - Meeting (In Session)Screenshot of GoTo App - Mobile Meetings (Out of Session)Screenshot of GoTo App - Screen Share Meeting (In Session)

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android