What users are saying about
14 Ratings
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Top Rated
4500 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Zoom

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Top Rated
4500 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    GoTo Room

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.5
    85%
    690 Ratings

    High quality video

    N/A
    0 Ratings
    8.5
    85%
    692 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.4
    74%
    614 Ratings

    Mobile support

    N/A
    0 Ratings
    8.4
    84%
    94 Ratings

    Screen Sharing

    GoTo Room

    Feature Set Not Supported
    N/A
    8.5

    Zoom

    85%
    Zoom ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.9
    89%
    685 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.0
    80%
    450 Ratings

    Online Meetings / Events

    GoTo Room

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.5
    85%
    613 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    672 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.8
    78%
    293 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    646 Ratings

    Slideshows

    N/A
    0 Ratings
    8.2
    82%
    465 Ratings

    Online Events Collaboration

    GoTo Room

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.7
    87%
    587 Ratings

    Audience polling

    N/A
    0 Ratings
    8.1
    81%
    379 Ratings

    Q&A

    N/A
    0 Ratings
    8.3
    83%
    424 Ratings

    Online Events Security

    GoTo Room

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.3
    83%
    503 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.4
    84%
    556 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.2
    82%
    393 Ratings

    Attribute Ratings

    • GoTo Room is rated higher in 1 area: Likelihood to Recommend
    • Zoom is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    GoTo Room

    90%
    2 Ratings
    8.7

    Zoom

    87%
    706 Ratings

    Likelihood to Renew

    GoTo Room

    N/A
    0 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    GoTo Room

    N/A
    0 Ratings
    8.8

    Zoom

    88%
    37 Ratings

    Availability

    GoTo Room

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    GoTo Room

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    5.0

    GoTo Room

    50%
    2 Ratings
    8.4

    Zoom

    84%
    51 Ratings

    Implementation Rating

    GoTo Room

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Contract Terms and Pricing Model

    GoTo Room

    N/A
    0 Ratings
    7.8

    Zoom

    78%
    14 Ratings

    Product Scalability

    GoTo Room

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    GoTo Room

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Likelihood to Recommend

    GoTo Room

    Goto Room is wonderful for being a simple video conferencing tool where you don't need to create accounts or require heavy downloads and configurations, starting and joining a meeting is as simple as a push of a button, it offers wonderful features and collaboration tools that are fair and necessary, helps increase workflow and team collaboration by carrying out clear and intelligent communication with colleagues, clients and employees from anywhere and on any device.
    Melanie Timaure | TrustRadius Reviewer

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Randy Palmer | TrustRadius Reviewer

    Pros

    GoTo Room

    • Video conferencing is clear and precise
    • Scheduling is emailed and easy to access.
    • The ease of getting used to the program is quick for all of our teachers.
    Ben Westby | TrustRadius Reviewer

    Zoom

    • It's a great way to connect around the world with minimal bandwidth consumption.
    • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
    • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
    • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
    Muhammad Hossain | TrustRadius Reviewer

    Cons

    GoTo Room

    • Goto Room helps me increase my workflow by allowing me to flexibly start my meetings from anywhere on any device with the ease of a push of a button screen sharing with seamless, stuttering HD audio and image regardless of connection quality to the internet, it works perfectly and helps me save my money and time, and it is already collaborating with simplicity and security from start to finish.
    Melanie Timaure | TrustRadius Reviewer

    Zoom

    • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
    • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
    Alban Kaperi | TrustRadius Reviewer

    Pricing Details

    GoTo Room

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    GoTo Room Editions & Modules

    Additional Pricing Details

    Zoom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14.99 per month

    Zoom Editions & Modules

    On-premise Edition
    Virtual H.323/SIP Room Connector$491
    Business19.991
    1. per month
    SaaS Edition
    BasicFree1
    Pro14.992
    Business19.992
    Enterprise19.992
    1. Free
    2. per month/per license
    Additional Pricing Details
    Discounts available for each plan if you pay annually.

    Likelihood to Renew

    GoTo Room

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.5
    Based on 15 answers
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Stefan Scherbik | TrustRadius Reviewer

    Usability

    GoTo Room

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 8.8
    Based on 37 answers
    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Bart Harris | TrustRadius Reviewer

    Reliability and Availability

    GoTo Room

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Stefan Scherbik | TrustRadius Reviewer

    Performance

    GoTo Room

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Stefan Scherbik | TrustRadius Reviewer

    Support Rating

    GoTo Room

    GoTo Room 5.0
    Based on 2 answers
    Haven’t had a chance to need to connect with the service staff as we haven’t had to deal with any large issues beyond internet bandwidth restrictions. However, we feel like support would be very quick and efficient if we were to need it. The observations of setting up our doc cams and getting connected with workshop presenters has been smooth so far.
    Ben Westby | TrustRadius Reviewer

    Zoom

    Zoom 8.4
    Based on 51 answers
    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Kenneth Hess | TrustRadius Reviewer

    Implementation Rating

    GoTo Room

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 14 answers
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Stefan Scherbik | TrustRadius Reviewer

    Alternatives Considered

    GoTo Room

    Select GoTo Room for being a completely simple real-time meeting software with immediate solutions and quality in its operation, it is simple and secure with fast access and security from start to finish, it is perfect for teamwork and to reach the audience indicated expanding communication and increasing sales, I recommend it because it is easy to install with free trial and smart meeting rooms, perfect integration with calendar, email and customization.
    Melanie Timaure | TrustRadius Reviewer

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Sarah Martin | TrustRadius Reviewer

    Contract Terms and Pricing Model

    GoTo Room

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 7.8
    Based on 14 answers
    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Brandon Losover | TrustRadius Reviewer

    Scalability

    GoTo Room

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 1 answer
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Stefan Scherbik | TrustRadius Reviewer

    Professional Services

    GoTo Room

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.1
    Based on 8 answers
    Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
    Santanu Sen | TrustRadius Reviewer

    Return on Investment

    GoTo Room

    • It has been helpful for us to connect with professional development consultants that are out of our region.
    • It has provided opportunities for teachers to get training that otherwise would not have had an opportunity without driving long distances.
    Ben Westby | TrustRadius Reviewer

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Aurpa Fiza | TrustRadius Reviewer

    Screenshots

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