What users are saying about
1 Rating
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Top Rated
2569 Ratings
1 Rating
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Score 5 out of 100

Zoom

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Top Rated
2569 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

GoToRoom

It works really well in a one on one settings when teachers are coordinating with individual trainers or workshops. It can be helpful as well during a team setting Q&A for follow up training. However, it is a struggle to use in large group settings when one presenter is speaking to a large group of people for trainings.
Ben Westby | TrustRadius Reviewer

Zoom

I will highly
recommend this application to the entire business sector; this tool will
help you get rid of extra expense that
[was] spent on traveling, this software gives you freedom of work and it is
available in various plans based on your team size, thus they allow you to
choose according to the budget.
David Braun | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

GoToRoom
Zoom
8.3
High quality audio
GoToRoom
Zoom
8.6
High quality video
GoToRoom
Zoom
8.7
Low bandwidth requirements
GoToRoom
Zoom
7.5
Mobile support
GoToRoom
Zoom
8.5

Screen Sharing

GoToRoom
Zoom
8.7
Desktop sharing
GoToRoom
Zoom
9.0
Whiteboards
GoToRoom
Zoom
8.4

Online Meetings / Events

GoToRoom
Zoom
8.4
Calendar integration
GoToRoom
Zoom
8.5
Meeting initiation
GoToRoom
Zoom
8.8
Integrates with social media
GoToRoom
Zoom
8.0
Record meetings / events
GoToRoom
Zoom
8.6
Slideshows
GoToRoom
Zoom
8.4

Online Events Collaboration

GoToRoom
Zoom
8.3
Live chat
GoToRoom
Zoom
8.6
Audience polling
GoToRoom
Zoom
8.0
Q&A
GoToRoom
Zoom
8.3

Online Events Security

GoToRoom
Zoom
8.4
User authentication
GoToRoom
Zoom
8.5
Participant roles & permissions
GoToRoom
Zoom
8.5
Confidential attendee list
GoToRoom
Zoom
8.3

Pros

GoToRoom

  • Video conferencing is clear and precise
  • Scheduling is emailed and easy to access.
  • The ease of getting used to the program is quick for all of our teachers.
Ben Westby | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

GoToRoom

  • Learning how to work through multiple documents or presentations in a call can be tricky.
  • Our rural setting does not allow for consistent internet connection, video is not always clear.
  • Audio can be limited to a large room setting in workshops.
Ben Westby | TrustRadius Reviewer

Zoom

  • Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
  • Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
  • There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
  • Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
  • If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.
Joanne Meehl | TrustRadius Reviewer

Likelihood to Renew

GoToRoom

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

GoToRoom

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.8
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

GoToRoom

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

GoToRoom

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

GoToRoom

GoToRoom 5.0
Based on 1 answer
Haven’t had a chance to need to connect with the service staff as we haven’t had to deal with any large issues beyond internet bandwidth restrictions. However, we feel like support would be very quick and efficient if we were to need it. The observations of setting up our doc cams and getting connected with workshop presenters has been smooth so far.
Ben Westby | TrustRadius Reviewer

Zoom

Zoom 5.2
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

GoToRoom

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

GoToRoom

GoToRoom does a great job of video conferencing with multiple users, similar to Zoom, but has easier access to documents similar to Google Classroom or Google Hangouts. It’s a nice blend of these three pieces of software.
Ben Westby | TrustRadius Reviewer

Zoom

All of the above three have their own advantages and disadvantages. For example, Teams has a lot of advantages like a special channel for communication, but does not allow us to see who removed us or muted us. However, it does have the attendee and presenter feature. Another thing is it consumes a lot of internet. Google Meet has an instant meet option and several other factors, but we still felt other than the security issue Zoom was enough for us.
RAKSHITH RAMESH IYER | TrustRadius Reviewer

Scalability

GoToRoom

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

GoToRoom

  • It has been helpful for us to connect with professional development consultants that are out of our region.
  • It has provided opportunities for teachers to get training that otherwise would not have had an opportunity without driving long distances.
Ben Westby | TrustRadius Reviewer

Zoom

  • Zoom has really helped our travel costs! Zoom's technology has made it possible for us to have a wonderful uninterrupted high-quality experience. With such a high standard met for video conferencing, the need for meeting in person or traveling for meetings has shrunk significantly, which has also helped shrink our carbon footprint.
  • Zoom has helped us significantly increase our productivity. Most of our information users weren't using our previous tech because the experience just wasn't there. With Zoom, they feel more confident in the video tech, and that has increased engagement during meetings ten-fold.
Charles Browder | TrustRadius Reviewer

Screenshots

Pricing Details

GoToRoom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoToRoom Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

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