Goverlan Reach vs. Kaseya VSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Goverlan Reach
Score 8.6 out of 10
Enterprise companies (1,001+ employees)
The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
$15
per operator per month
Kaseya VSA
Score 7.9 out of 10
N/A
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A
Pricing
Goverlan ReachKaseya VSA
Editions & Modules
Standard
$15
per operator per month
Professional
$30
per operator per month
Enterprise
$50
per operator per month
No answers on this topic
Offerings
Pricing Offerings
Goverlan ReachKaseya VSA
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details* Each operator license allows the remote management and support of an unlimited number of INTERNAL endpoints * Each license includes between 10 to 20 manageable EXTERNAL endpoints (based on edition). Additional external endpoint licence is $5 per node per year (volume discount available) * Operator licenses can be purchased on a perpetual or subscription basis
More Pricing Information
Features
Goverlan ReachKaseya VSA
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Goverlan Reach
8.5
2 Ratings
3% above category average
Kaseya VSA
-
Ratings
File transfer8.02 Ratings00 Ratings
Instant message9.02 Ratings00 Ratings
Access to sleeping/powered-off computers3.12 Ratings00 Ratings
Over-the-Internet remote session10.01 Ratings00 Ratings
Remote management of servers & workstations10.02 Ratings00 Ratings
Remote Active Directory® management10.02 Ratings00 Ratings
Centralized management dashboard9.02 Ratings00 Ratings
Session record9.01 Ratings00 Ratings
Monitoring and Alerts7.02 Ratings00 Ratings
Multi-platform remote control10.02 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Goverlan Reach
-
Ratings
Kaseya VSA
5.3
12 Ratings
32% below category average
Remote monitoring00 Ratings5.812 Ratings
Network device monitoring00 Ratings5.312 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Goverlan Reach
-
Ratings
Kaseya VSA
7.3
11 Ratings
2% above category average
Patch Management00 Ratings7.411 Ratings
Policy-based automation00 Ratings8.911 Ratings
Best Alternatives
Goverlan ReachKaseya VSA
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Goverlan ReachKaseya VSA
Likelihood to Recommend
10.0
(2 ratings)
9.5
(29 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
5.5
(8 ratings)
User Testimonials
Goverlan ReachKaseya VSA
Likelihood to Recommend
Goverlan, Inc
This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.
Read full review
Kaseya
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Pros
Goverlan, Inc
  • Good configurable dashboard that can be personalized per audience
  • Built in packages for monitoring standard applications that can be personalized easily
  • Simple, easy to use update deployment configuration.
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Kaseya
  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
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Cons
Goverlan, Inc
  • Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
  • Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.
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Kaseya
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Likelihood to Renew
Goverlan, Inc
No answers on this topic
Kaseya
Excellent product with easy learning curve
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Support Rating
Goverlan, Inc
No answers on this topic
Kaseya
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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Alternatives Considered
Goverlan, Inc
Not as full featured for Microsoft products but better at cross platform uses. Agent-less option works better in Goverlan.
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Kaseya
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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Return on Investment
Goverlan, Inc
  • With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
  • Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
  • Reporting features are invaluable to anyone wanting to truly know what is happening on their network.
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Kaseya
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
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ScreenShots

Goverlan Reach Screenshots

Screenshot of Real-time user and machine management and supportScreenshot of Global IT Process AutomationScreenshot of Goverlan File Manager