CallRail vs. Grasshopper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallRail
Score 7.4 out of 10
N/A
CallRail offers phone call tracking, recording and analytics.
$30
per month per user
Grasshopper
Score 8.6 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
Pricing
CallRailGrasshopper
Editions & Modules
Lead Center (requires Call Tracking plan)
$30
per month per user
Call Tracking
$45
per month
Conversation Analytics (Call Tracking + Conversation Intelligence)
$95
per month
Marketing Analytics (Call and Form Tracking)
$95
per month
Analytics Suite
$145
per month
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
Offerings
Pricing Offerings
CallRailGrasshopper
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsVisit callrail.com/pricing for more details.
More Pricing Information
Community Pulse
CallRailGrasshopper
Considered Both Products
CallRail
Chose CallRail
CallRail had better features and reporting for our needs.
Grasshopper

No answer on this topic

Top Pros
Top Cons
Features
CallRailGrasshopper
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallRail
-
Ratings
Grasshopper
9.7
46 Ratings
17% above category average
Hosted PBX00 Ratings9.423 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.024 Ratings
User templates00 Ratings10.019 Ratings
Call reports00 Ratings9.433 Ratings
Directory of employee names00 Ratings9.434 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallRail
-
Ratings
Grasshopper
9.6
51 Ratings
13% above category average
Answering rules00 Ratings9.247 Ratings
Call recording00 Ratings9.622 Ratings
Call park00 Ratings9.812 Ratings
Call screening00 Ratings10.036 Ratings
Message alerts00 Ratings9.243 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallRail
-
Ratings
Grasshopper
7.9
12 Ratings
5% below category average
Video conferencing00 Ratings7.93 Ratings
Audio conferencing00 Ratings7.77 Ratings
Video screen sharing00 Ratings8.23 Ratings
Instant messaging00 Ratings8.09 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallRail
-
Ratings
Grasshopper
8.9
48 Ratings
7% above category average
Mobile app for iOS00 Ratings8.935 Ratings
Mobile app for Android00 Ratings8.929 Ratings
Best Alternatives
CallRailGrasshopper
Small Businesses
Invoca
Invoca
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Revenue.io
Revenue.io
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Revenue.io
Revenue.io
Score 8.5 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallRailGrasshopper
Likelihood to Recommend
2.5
(33 ratings)
7.8
(56 ratings)
Usability
8.8
(5 ratings)
6.0
(1 ratings)
Support Rating
8.5
(7 ratings)
9.0
(42 ratings)
User Testimonials
CallRailGrasshopper
Likelihood to Recommend
CallRail
This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
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GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
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Pros
CallRail
  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
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GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
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Cons
CallRail
  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
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GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
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Usability
CallRail
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
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GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
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Support Rating
CallRail
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
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GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
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Alternatives Considered
CallRail
Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
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GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
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Return on Investment
CallRail
  • It is useful to monitor our calls weekly. We can give our employees feedback on the quality of the calls which helps our overall sales and conversions.
  • By knowing which campaigns perform best, we can shift our budget to target those campaigns specifically which saves us revenue and increases sales.
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GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
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ScreenShots

CallRail Screenshots

Screenshot of Activity DashboardScreenshot of Integrations PageScreenshot of Call LogScreenshot of Lead CenterScreenshot of Call Attribution ReportScreenshot of Activity Dashboard