Grasshopper vs. MiVoice Office Application Suite (Mitel Application Suite)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grasshopper
Score 8.6 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
MiVoice Office Application Suite
Score 7.4 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Pricing
GrasshopperMiVoice Office Application Suite (Mitel Application Suite)
Editions & Modules
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
No answers on this topic
Offerings
Pricing Offerings
GrasshopperMiVoice Office Application Suite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GrasshopperMiVoice Office Application Suite (Mitel Application Suite)
Top Pros
Top Cons
Features
GrasshopperMiVoice Office Application Suite (Mitel Application Suite)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Grasshopper
9.7
46 Ratings
17% above category average
MiVoice Office Application Suite (Mitel Application Suite)
8.5
8 Ratings
5% above category average
Hosted PBX9.423 Ratings8.24 Ratings
Multi-level Interactive Voice Response (IVR)10.024 Ratings8.64 Ratings
User templates10.019 Ratings00 Ratings
Call reports9.433 Ratings00 Ratings
Directory of employee names9.434 Ratings10.08 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Grasshopper
9.6
51 Ratings
13% above category average
MiVoice Office Application Suite (Mitel Application Suite)
10.0
8 Ratings
20% above category average
Answering rules9.247 Ratings10.08 Ratings
Call recording9.622 Ratings10.06 Ratings
Call park9.812 Ratings10.08 Ratings
Call screening10.036 Ratings10.06 Ratings
Message alerts9.243 Ratings10.08 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Grasshopper
7.9
12 Ratings
5% below category average
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Video conferencing7.93 Ratings00 Ratings
Audio conferencing7.77 Ratings00 Ratings
Video screen sharing8.23 Ratings00 Ratings
Instant messaging8.09 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Grasshopper
8.9
48 Ratings
7% above category average
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
7% above category average
Mobile app for iOS8.935 Ratings9.45 Ratings
Mobile app for Android8.929 Ratings8.93 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Grasshopper
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
21% above category average
High quality audio00 Ratings10.01 Ratings
High quality video00 Ratings10.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Grasshopper
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
23% above category average
Meeting initiation00 Ratings10.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Grasshopper
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
29% above category average
Participant roles & permissions00 Ratings10.01 Ratings
Best Alternatives
GrasshopperMiVoice Office Application Suite (Mitel Application Suite)
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GrasshopperMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
7.8
(56 ratings)
9.0
(8 ratings)
Usability
6.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(42 ratings)
8.8
(4 ratings)
User Testimonials
GrasshopperMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
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Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Pros
GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
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Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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Cons
GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
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Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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Usability
GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
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Mitel Networks Corporation
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
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Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Alternatives Considered
GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
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Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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Return on Investment
GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
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Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Read full review
ScreenShots