Greenshades vs. Heartland Payroll+

We used to have ADP for payroll, the gold standard. I guess to save a few bucks my company switched to Greenshades. From time to time my payroll stub does not show up on time. I asked my HR department about this and was told they are not fond of Greenshades. I call Greenshades to ask about the delay. They do not have any support contact information on the employee website I use to get my payroll information. I had to google them and found a support contact on their website. Not good. When I spoke to someone to ask about the pay stub delays, he hung up on me.

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

• Electronic Filing
• Fast and easy W2s
• Edited and Resubmitting W2s

Incentivized

• White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
• Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
• Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
• Compliance with their HR team is great, and they don't hit you over the head on the price for it.
• Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.

• Better overall website design
• Easier to edit time slots on timesheet
• Better notification system for when things need to be approved

Incentivized

• Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
• Response for assistance is usually a lot slower when our dedicated specialist is not available.

Incentivized

I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

Incentivized

The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

Selected Greenshades due to the connector that was already built for Dynamics GP and the modules that would help in house payroll be more efficiently processed

Incentivized

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

Incentivized

• Enables multiple team members to access payroll
• Eliminates the need for a GP server to run our payroll internally
• Assists greatly with filing our tax returns on-time and correctly.

Incentivized

• We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
• I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.