GroSocial (Discontinued Product) vs. ReviewTrackers

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GroSocial (Discontinued Product)
Score 6.0 out of 10
N/A
Social media management software for Facebook. No longer supported by Infusionsoft.
$29
per month
ReviewTrackers
Score 9.8 out of 10
Enterprise companies (1,001+ employees)
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
$49
Per Month, Per Location
Pricing
GroSocial (Discontinued Product)ReviewTrackers
Editions & Modules
No answers on this topic
Professional Plan
$49
Per Month, Per Location
Enterprise Plan
$59
Per Month, Per Location
Offerings
Pricing Offerings
GroSocial (Discontinued Product)ReviewTrackers
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
GroSocial (Discontinued Product)ReviewTrackers
Top Pros
Top Cons
Best Alternatives
GroSocial (Discontinued Product)ReviewTrackers
Small Businesses
Growave
Growave
Score 9.4 out of 10
Growave
Growave
Score 9.4 out of 10
Medium-sized Companies
monday marketer
monday marketer
Score 8.5 out of 10
Bazaarvoice
Bazaarvoice
Score 8.4 out of 10
Enterprises
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.5 out of 10
PowerReviews
PowerReviews
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GroSocial (Discontinued Product)ReviewTrackers
Likelihood to Recommend
6.0
(2 ratings)
10.0
(23 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
GroSocial (Discontinued Product)ReviewTrackers
Likelihood to Recommend
Infusionsoft
They built their platform largely on contests. They still do a fairly good job on these
Read full review
ReviewTrackers
Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.
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Pros
Infusionsoft
  • Increase Leads
  • Increase Sales
  • Increase Customers
Read full review
ReviewTrackers
  • Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly!
  • Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on.
  • Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate.
  • Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left!
Read full review
Cons
Infusionsoft
  • When Infusionsoft purchased GroSocial it seemed like product development ceased. Many other companies surpassed their abilities.
  • They are very expensive for what they offer. Many other companies now offer better platforms, for far less.
  • When there was an issue (ie in a campaign, or link broke etc) the support team would blame the client first, when in most cases it could be proven to be a software malfunction.
  • Tabs are no longer smart phone friendly. When we stopped using GroSocial they had not set up the redirect link at that time. This may have changed now.
  • When you manage multiple accounts, your client could stop your access to their account. They could then stop paying for the service, and their tabs would still be live. GroSocial is the only one who could disable the tabs. It was not automatic.
Read full review
ReviewTrackers
  • I wish reviews came in immediately. I know there are technical challenges for doing this, but it would allow my team to respond to customers immediately rather than sometimes having to wait until the next day.
  • I'd like to be able to manage users through locations, meaning I want to open a location in the dashboard and manage users from there rather than managing locations from the user management section. This would make it a little easier to make sure that the right users have been assigned to the right locations.
  • Audits of review site URLs set for my locations should be automated. I have to go in every so often to make sure everything is still accurate. If accurate URLs are not set reviews will not be pulled.
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Likelihood to Renew
Infusionsoft
No answers on this topic
ReviewTrackers
No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
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Usability
Infusionsoft
No answers on this topic
ReviewTrackers
It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
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Support Rating
Infusionsoft
No answers on this topic
ReviewTrackers
They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
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Implementation Rating
Infusionsoft
No answers on this topic
ReviewTrackers
LOVE REVIEW TRACKERS.
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Alternatives Considered
Infusionsoft
GroSocial quite simply does not stack up to the competition. They are years behind in development. We have moved all our clients to other platforms.
Read full review
ReviewTrackers
We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
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Return on Investment
Infusionsoft
  • Haven't seen a significant change yet
Read full review
ReviewTrackers
  • ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
  • We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
Read full review
ScreenShots

ReviewTrackers Screenshots

Screenshot of Dashboard on a mobile deviceScreenshot of 100+ review sites for greater visibility into business feedback.Screenshot of ReviewTrackers for business reputation management