Group Dynamic vs. Guideline

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Group Dynamic
Score 9.0 out of 10
N/A
Group Dynamic is a benefits administration solution.N/A
Guideline
Score 7.6 out of 10
N/A
Guideline headquartered in San Mateo offers a cloud-based 401k management software for businesses priced on a per employee basis.N/A
Pricing
Group DynamicGuideline
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Group DynamicGuideline
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Group DynamicGuideline
Top Pros
Top Cons
Features
Group DynamicGuideline
401(k)
Comparison of 401(k) features of Product A and Product B
Group Dynamic
-
Ratings
Guideline
6.2
3 Ratings
8% below category average
Payroll Integration00 Ratings5.52 Ratings
Compliance Maintenance00 Ratings6.02 Ratings
Plan Flexibility00 Ratings7.52 Ratings
Filings and Disclosures00 Ratings5.02 Ratings
Ease of Enrollment00 Ratings7.03 Ratings
Best Alternatives
Group DynamicGuideline
Small Businesses
Justworks
Justworks
Score 7.9 out of 10
OnPay
OnPay
Score 8.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10

No answers on this topic

Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Group DynamicGuideline
Likelihood to Recommend
9.0
(1 ratings)
6.0
(11 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
1.1
(3 ratings)
User Testimonials
Group DynamicGuideline
Likelihood to Recommend
Group Dynamic Inc.
It really comes down to the fact that it is easy to use for our employees and that makes my job easier.
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Guideline
I believe that the only thing more broken than Guideline's product is their customer support. From initial contribution dates to the disastrous account closure that cost us personally thousands of dollars, this has been by far the worst SaaS and customer experience I've ever had in my career. If only 1) Guideline's product or 2) customer support had individually been broken, we would not have ended up in this state. I sent dozens and dozens of emails inquiring about oddities I was seeing in the product, but Guideline's reps only gave more conflicting and what ended up being grossly inaccurate feedback and status updates. I hope this review reaches anyone who is thinking of closing their Guideline account. Be extremely wary of what Guideline says and does in the account closure process and exact for detailed and exact timelines (you'll have to follow up many times...). For those of you who haven't yet selected a 401k provider, I'd recommend staying as far away from Guideline as possible.
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Pros
Group Dynamic Inc.
  • Their mobile app makes it easy for FSA reimbursements to the end user. Snap a shot of the EOB with your phone and upload it for payment.
  • They have push reporting that makes the accounting process simple to reconcile.
  • HRA claims only require a receipt and one form submited via fax or email to get paid.
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Guideline
  • Administrate individual 401(k)
  • Understand the contributions accumulated in total and per year
  • Understand the percentage of salary being contributed per pay period.
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Cons
Group Dynamic Inc.
  • I would like to see a mobile app for the HRA process.
  • Adding in a field for the date and reason of job separation with a confirmation of some sort instead of an email/messaging type method would be more user friendly.
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Guideline
  • I feel that the customer support was abysmal - In my experience, we were consistently given conflicting advice and statuses as we closed our account with Guideline. Despite many, many follow-ups attempting to clarify our current status and remaining steps to close the account, Guideline's reps continued to provide, I believe, misleading and inaccurate steps. This cost us thousands and thousands of dollars given Guideline was not able to appropriately pull the funds before closing the account.
  • Guideline's integrations - I believe there is clearly a broken pipeline between Guideline and Rippling. In my experience, contributions were not funded as expected when we first opened the account, and when we closed our account, there was no communication between Guideline and Rippling. Guideline continued to expect contributions into perpetuity despite closure of the account
  • I feel that Guideline's product itself is just broken in critical places - most importantly, statuses of contributions were reflected incorrectly in the software (Guideline thought funds were transferred, but they were not and Guideline never attempted to pull the funds from our bank). This, combined with the terrible customer support, cost us thousands and thousands of dollars after we closed our account. There are many absolutely critical features that are broken -> to give just one of many examples, it was not possible to update the bank account information and no error message was thrown. I was told that our account ended up in an exceptional state given our last payroll contribution date and account closure, but these seem like very basic things a 401k provider has to get right if there are going to manage people's money.
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Usability
Group Dynamic Inc.
No answers on this topic
Guideline
Well thought out and intuitive user experience for employees and administrators. Educational documentation has been a plus
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Support Rating
Group Dynamic Inc.
No answers on this topic
Guideline
The few questions that we've had have been answered quickly and helpfully. The implementation was a breeze and the onboarding contacts were really helpful. There was some stuff I had to learn about 401(k)s in making the decision to implement Guideline, but the Guideline team was helpful in pointing me in the right direction.
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Alternatives Considered
Group Dynamic Inc.
No answers on this topic
Guideline
We selected Guideline due to their relationship with Gusto, our payroll service. However, we did review alternative options for our 401k program and found them very competitive as to price and quality. We were thinking about going with one of the bigger companies like Schwab, E*TRADE, Ally, etc., but found Guideline to be the best choice for us based on price and ease of use.
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Return on Investment
Group Dynamic Inc.
  • Group Dynamic has taken the burden of record keeping and compliance out of our hands and has cut our risk of audit penalties to zero.
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Guideline
  • Allow small employees to enhance benefit package
  • Great recruitment tool for new employees
  • Connection with payroll vendor allowed for less manual work
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ScreenShots