GroupTweet (discontinued) vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GroupTweet (discontinued)
Score 9.0 out of 10
N/A
GroupTweet allowed contributors to Tweet from a single Twitter account without the need to share the organization's Twitter password. Authorized contributors can tweet directly from their own personal Twitter accounts (if desired) using any Twitter app each prefers. The tool is now discontinued.
$7.99
per month
Hiver
Score 8.5 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
GroupTweet (discontinued)Hiver
Editions & Modules
5 contributors
$7.99 per month
per month
10 contributors
$14.99 per month
per month
30 contributors
$24.99 per month
per month
Unlimited contributors
$39.99 per month
per month
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
GroupTweet (discontinued)Hiver
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOffer educational discounts for schools & teachers. Email edu@GroupTweet.com. Plan on activating multiple accounts with GroupTweet or need a custom-priced plan? Email custom@GroupTweet.com.
More Pricing Information
Community Pulse
GroupTweet (discontinued)Hiver
Top Pros
Top Cons
Features
GroupTweet (discontinued)Hiver
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GroupTweet (discontinued)
-
Ratings
Hiver
1.7
3 Ratings
129% below category average
Organize and prioritize service tickets00 Ratings1.03 Ratings
Ticket creation and submission00 Ratings2.03 Ratings
Ticket response00 Ratings2.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
GroupTweet (discontinued)
-
Ratings
Hiver
3.0
3 Ratings
87% below category average
Email support00 Ratings3.03 Ratings
Best Alternatives
GroupTweet (discontinued)Hiver
Small Businesses
Publer
Publer
Score 9.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Echobox Social
Echobox Social
Score 9.2 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GroupTweet (discontinued)Hiver
Likelihood to Recommend
10.0
(1 ratings)
1.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
10.0
(1 ratings)
4.0
(1 ratings)
User Testimonials
GroupTweet (discontinued)Hiver
Likelihood to Recommend
Discontinued Products
GroupTweet will work well for any brand that needs to extend their message through advocates authorized by GroupTweet. Our media company, The Breaking News Network, is the largest hyperlocal media network devoted to social good, and unique in providing a way for any community newsmaker to get their word out through our city feeds. Over 4,000 Twitter feeds - for example, city politicians, civic groups, nonprofits and performing arts organizations - are authorized to share content on our 400 city feeds.
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Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
Discontinued Products
  • Since Twitter is a vehicle for breaking news, our correspondents in each of our 400 cities uses a simple hashtag to syndicate their local news and events. It is simple to use and correspondents don't have to do anything differently to share their messages across our city feeds.
  • We can mobilize our correspondents to collectively promote news and events that impact the public good. For example, we can develop advocate networks to support initiatives like crowdfunding campaigns
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Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
Discontinued Products
  • GroupTweet would be awesome if the service for collaboratively distributing info extended to Facebook, G+ and other social networks. However, that's probably something out of their control to develop.
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Likelihood to Renew
Discontinued Products
GroupTweet is simply the best way to syndicate messages across Twitter. It takes time to build the foundation of authorized users, but once the user base understood the power we provided to get their message out, it has become institutionally utilized.
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Hiver
No answers on this topic
Usability
Discontinued Products
No answers on this topic
Hiver
Easy to use
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Support Rating
Discontinued Products
No answers on this topic
Hiver
Support is there, can be slow at times.
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Alternatives Considered
Discontinued Products
There is no other product like GroupTweet! It is simple and takes no extra resources to use it, just add a hashtag. We are unusual in that we use GroupTweet for over 400 Twitter accounts. It would also work well for single accounts with a number of collaborative users.
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
Discontinued Products
  • Since The Breaking News Network is noncommercial, we use GroupTweet to extend our facility to support the community by functioning as Twitter based bulletin boards. By offering a free and valuable service to the community instead of a pushy sales person trying to sell advertising, we create a lot of good will.
  • In the future, we will use GroupTweet to get advocate networks to support crowdfunding initiatives we bring forward with our new crowdfunding marketing company, BNN Funding. For more information on how we develop massive advocate networks, BNNFunding.com
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature