LevelUp, now part of Grubhub Enterprise vs. Talon.One

Works well with Toast POS and Grubhub as LevelUP is fully integrated with both. I would not recommend it with a Point of Sale or third party delivery where it is not integrated.

Incentivized

I see Talon.One as best suited for small or medium sized businesses - less than 50k customers. The reason being, I do not see the scalability of the tool; it is the classic what-you-see-is-what-you-get. On the positive, because you get all of it out of the box, it makes it very simple to have one or two people dedicated to administration and development. Additionally, Talon.One won't be contacting you for more money just to use a feature

Incentivized

• Full integration with Toast POS and Grubhub
• Response time from their enterprise support desk is very fast
• Dashboard is easy to use for managers

Incentivized

• The interface is great. Very clean and easy to use.
• Their support team is top notch!
• The speed at which you can test a code after creation is unrivaled.

Incentivized

• When used to make an app, many updates require a full redesign with scope of work - so app is not easy to update or add new features
• Partial refunds cannot be processed on the dashboard or in store
• The QR scanners break frequently
• The QR scanners will scan a guest's payment, but if it isn't cleared out by the staff it will hold that payment info and the next order will get charged to that other person's payment.

Incentivized

• Learning the vocabulary of the tool was the most challenging for me.
• There are some things that take too many clicks, like user administration.
• It isn't obvious where the help tools are located, especially when struggling with the code logic.

Incentivized

For clarity, I am only comparing the discount code feature from Salesforce vs. the entire platform. In Salesforce, creating a code was an arduous process, then we had to wait for the sync job to run with our web services engine (every 10 minutes) to see if what we had created was functioning correctly. Do the math: If configuration takes 10 minutes, you have to wait a total of 20 minutes to test it, then if it doesn't work, try again in 15-20 minutes. Over an 8-hour day, you aren't accomplishing anything! TalonOne made it so simple. 10-15 minutes of configuration time, then near immediate testing time. We were able to create and troubleshoot a discount code in a couple of hours rather than a couple of days

Incentivized

• Online ordering was up exponentially during the pandemic, at one point all orders were coming in online and the bulk of that was through LevelUp.

Incentivized

• TalonOne's capabilities and administration tools made it incredibly easy to setup, saving us days in testing with our previous tool.
• The detailed logging features helped us drill down to the exact step in the process that was failing.
• The reporting features helped us track customer usage and engagement across all of our markets.

Incentivized