LevelUp, now part of Grubhub Enterprise vs. Talon.One

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LevelUp, now part of Grubhub Enterprise
Score 8.0 out of 10
N/A
LevelUp was a restaurant a payment system with customer loyalty support developed by SCVNGR and acquired by Grubhub in late 2018. It now forms the backbone of Grubhub's customer loyalty program available to restaurants that use Grubhub's delivery as a service platform.N/A
Talon.One
Score 6.9 out of 10
N/A
Talon.One, from the company of the same name headquartered in Berlin, is a promotion engine that enables users to create targeted and customized marketing promotions built around customer and session data. WIth it, users can create, manage and track discounts, coupon codes, referral, loyalty and product bundles in one platform.N/A
Pricing
LevelUp, now part of Grubhub EnterpriseTalon.One
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LevelUp, now part of Grubhub EnterpriseTalon.One
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LevelUp, now part of Grubhub EnterpriseTalon.One
Top Pros
Top Cons
Best Alternatives
LevelUp, now part of Grubhub EnterpriseTalon.One
Small Businesses
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OutboundEngine
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Medium-sized Companies
Oracle Marketing
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Score 8.1 out of 10
OutboundEngine
OutboundEngine
Score 8.3 out of 10
Enterprises
Oracle Marketing
Oracle Marketing
Score 8.1 out of 10
Influitive
Influitive
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LevelUp, now part of Grubhub EnterpriseTalon.One
Likelihood to Recommend
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
LevelUp, now part of Grubhub EnterpriseTalon.One
Likelihood to Recommend
Grubhub
Works well with Toast POS and Grubhub as LevelUP is fully integrated with both. I would not recommend it with a Point of Sale or third party delivery where it is not integrated.
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Talon.One
I see Talon.One as best suited for small or medium sized businesses - less than 50k customers. The reason being, I do not see the scalability of the tool; it is the classic what-you-see-is-what-you-get. On the positive, because you get all of it out of the box, it makes it very simple to have one or two people dedicated to administration and development. Additionally, Talon.One won't be contacting you for more money just to use a feature
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Pros
Grubhub
  • Full integration with Toast POS and Grubhub
  • Response time from their enterprise support desk is very fast
  • Dashboard is easy to use for managers
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Talon.One
  • The interface is great. Very clean and easy to use.
  • Their support team is top notch!
  • The speed at which you can test a code after creation is unrivaled.
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Cons
Grubhub
  • When used to make an app, many updates require a full redesign with scope of work - so app is not easy to update or add new features
  • Partial refunds cannot be processed on the dashboard or in store
  • The QR scanners break frequently
  • The QR scanners will scan a guest's payment, but if it isn't cleared out by the staff it will hold that payment info and the next order will get charged to that other person's payment.
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Talon.One
  • Learning the vocabulary of the tool was the most challenging for me.
  • There are some things that take too many clicks, like user administration.
  • It isn't obvious where the help tools are located, especially when struggling with the code logic.
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Alternatives Considered
Grubhub
No answers on this topic
Talon.One
For clarity, I am only comparing the discount code feature from Salesforce vs. the entire platform. In Salesforce, creating a code was an arduous process, then we had to wait for the sync job to run with our web services engine (every 10 minutes) to see if what we had created was functioning correctly. Do the math: If configuration takes 10 minutes, you have to wait a total of 20 minutes to test it, then if it doesn't work, try again in 15-20 minutes. Over an 8-hour day, you aren't accomplishing anything! TalonOne made it so simple. 10-15 minutes of configuration time, then near immediate testing time. We were able to create and troubleshoot a discount code in a couple of hours rather than a couple of days
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Return on Investment
Grubhub
  • Online ordering was up exponentially during the pandemic, at one point all orders were coming in online and the bulk of that was through LevelUp.
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Talon.One
  • TalonOne's capabilities and administration tools made it incredibly easy to setup, saving us days in testing with our previous tool.
  • The detailed logging features helped us drill down to the exact step in the process that was failing.
  • The reporting features helped us track customer usage and engagement across all of our markets.
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ScreenShots

Talon.One Screenshots

Screenshot of The Campaign Manager overview.Screenshot of An All-in-One Solution enabling teams to easily run any promotion type, with minimal resources.Screenshot of Create custom attributesScreenshot of Custom attributes used for Conditions and Effects in Rule BuilderScreenshot of Cart Item FiltersScreenshot of Discount with a Coupon