LevelUp, now part of Grubhub Enterprise vs. Tango Card

Works well with Toast POS and Grubhub as LevelUP is fully integrated with both. I would not recommend it with a Point of Sale or third party delivery where it is not integrated.

Incentivized

If you use this program to provide gift cards make sure to warn the recipients to use them asap! In my experience, strange things can happen with on-line purchases. Maybe send a reminder to the recipient explaining that Tango is "banking" on you not to spend all of the funds.

• Full integration with Toast POS and Grubhub
• Response time from their enterprise support desk is very fast
• Dashboard is easy to use for managers

Incentivized

• Tango Card is very easy to use and set-up
• Tango Card makes it easy to allow for multiple gift card options
• Tango Card allows for excel imports of respondents, which keeps things nice and simple

Incentivized

• When used to make an app, many updates require a full redesign with scope of work - so app is not easy to update or add new features
• Partial refunds cannot be processed on the dashboard or in store
• The QR scanners break frequently
• The QR scanners will scan a guest's payment, but if it isn't cleared out by the staff it will hold that payment info and the next order will get charged to that other person's payment.

Incentivized

• The initial setup of the API with all the ACH info was a bit complicated.
• The only speedbump (not big concern) is the branding of a Tango Card - when saying that to recipients, they don't "get it" immediately and some quick-to-judgement folks can say they don't want it.

Incentivized

No issues to report = 10. I cannot think of simpler usability in this category.

Incentivized

Giving it a 9 only because I haven't been using it for more than 6 months but that said, I've had enough projects and redemptions to get a full understanding of its performance. TANGO CARD just works better than the rest for the redemption experience for the end recipient.

Incentivized

We liked Tango Card much more as it was easier to use and had more flexibility within our company. It allowed us to be more creative as well. The scale of cards and ease of use, both front and back end were huge decision points for us. Everything about Tango Card appeared to be much better than Tremendous and we are happy with our choice.

Incentivized

• Online ordering was up exponentially during the pandemic, at one point all orders were coming in online and the bulk of that was through LevelUp.

Incentivized

• Tango Card has increased out survey response rates
• Tango Card has increase our overall response counts
• By doing so, some of our board KPIs are better measured

Incentivized