Guideline vs. Maxwell Health

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guideline
Score 7.4 out of 10
N/A
Guideline headquartered in San Mateo offers a cloud-based 401k management software for businesses priced on a per employee basis.N/A
Maxwell Health
Score 8.0 out of 10
N/A
Boston-based Maxwell Health offers their specialized benefits administration platform and marketplace for a shopping-like experience of plan selection and benefits enrollment.N/A
Pricing
GuidelineMaxwell Health
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GuidelineMaxwell Health
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GuidelineMaxwell Health
401(k)
Comparison of 401(k) features of Product A and Product B
Guideline
6.2
3 Ratings
8% below category average
Maxwell Health
-
Ratings
Payroll Integration5.52 Ratings00 Ratings
Compliance Maintenance6.02 Ratings00 Ratings
Plan Flexibility7.52 Ratings00 Ratings
Filings and Disclosures5.02 Ratings00 Ratings
Ease of Enrollment7.03 Ratings00 Ratings
Best Alternatives
GuidelineMaxwell Health
Small Businesses
OnPay
OnPay
Score 8.2 out of 10
Justworks
Justworks
Score 7.8 out of 10
Medium-sized Companies

No answers on this topic

Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GuidelineMaxwell Health
Likelihood to Recommend
6.1
(11 ratings)
9.0
(3 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
1.1
(3 ratings)
-
(0 ratings)
User Testimonials
GuidelineMaxwell Health
Likelihood to Recommend
Guideline
I believe that the only thing more broken than Guideline's product is their customer support. From initial contribution dates to the disastrous account closure that cost us personally thousands of dollars, this has been by far the worst SaaS and customer experience I've ever had in my career. If only 1) Guideline's product or 2) customer support had individually been broken, we would not have ended up in this state. I sent dozens and dozens of emails inquiring about oddities I was seeing in the product, but Guideline's reps only gave more conflicting and what ended up being grossly inaccurate feedback and status updates. I hope this review reaches anyone who is thinking of closing their Guideline account. Be extremely wary of what Guideline says and does in the account closure process and exact for detailed and exact timelines (you'll have to follow up many times...). For those of you who haven't yet selected a 401k provider, I'd recommend staying as far away from Guideline as possible.
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Maxwell Health
Maxwell Health is well suited to assist employers with the administration of open enrollment for employees. It provides the employee the necessary information to make informed decisions, allows them to do so at a time and place of their choosing. Additionally, it can assist employers with an workflow that can be used whenever employee approval forms are required. Maxwell Health is not well suited to be used as an all encompassing employee personnel file. It has limitations on the information that can be attached to an employee record.
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Pros
Guideline
  • Administrate individual 401(k)
  • Understand the contributions accumulated in total and per year
  • Understand the percentage of salary being contributed per pay period.
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Maxwell Health
  • Creates Uniformity
  • Ease of Use
  • Helps answer any questions about benefits
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Cons
Guideline
  • I feel that the customer support was abysmal - In my experience, we were consistently given conflicting advice and statuses as we closed our account with Guideline. Despite many, many follow-ups attempting to clarify our current status and remaining steps to close the account, Guideline's reps continued to provide, I believe, misleading and inaccurate steps. This cost us thousands and thousands of dollars given Guideline was not able to appropriately pull the funds before closing the account.
  • Guideline's integrations - I believe there is clearly a broken pipeline between Guideline and Rippling. In my experience, contributions were not funded as expected when we first opened the account, and when we closed our account, there was no communication between Guideline and Rippling. Guideline continued to expect contributions into perpetuity despite closure of the account
  • I feel that Guideline's product itself is just broken in critical places - most importantly, statuses of contributions were reflected incorrectly in the software (Guideline thought funds were transferred, but they were not and Guideline never attempted to pull the funds from our bank). This, combined with the terrible customer support, cost us thousands and thousands of dollars after we closed our account. There are many absolutely critical features that are broken -> to give just one of many examples, it was not possible to update the bank account information and no error message was thrown. I was told that our account ended up in an exceptional state given our last payroll contribution date and account closure, but these seem like very basic things a 401k provider has to get right if there are going to manage people's money.
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Maxwell Health
  • The reporting takes some getting used to, but it is robust.
  • ACA reporting data file is HUGE, a lot to look through.
  • Admin email alerts are not super specific.
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Usability
Guideline
Well thought out and intuitive user experience for employees and administrators. Educational documentation has been a plus
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Maxwell Health
No answers on this topic
Support Rating
Guideline
The few questions that we've had have been answered quickly and helpfully. The implementation was a breeze and the onboarding contacts were really helpful. There was some stuff I had to learn about 401(k)s in making the decision to implement Guideline, but the Guideline team was helpful in pointing me in the right direction.
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Maxwell Health
No answers on this topic
Alternatives Considered
Guideline
We selected Guideline due to their relationship with Gusto, our payroll service. However, we did review alternative options for our 401k program and found them very competitive as to price and quality. We were thinking about going with one of the bigger companies like Schwab, E*TRADE, Ally, etc., but found Guideline to be the best choice for us based on price and ease of use.
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Maxwell Health
We currently use Paylocity for our payroll and some HR needs. Maxwell Health and Paylocity work together to share information. There are some features in Paylocity that work better, such as new employee orientation forms. This is more for forms that directly tie into the employee's record that affects their paycheck. Paylocity does not provide a way for employees to access benefit information and make selections.
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Return on Investment
Guideline
  • Allow small employees to enhance benefit package
  • Great recruitment tool for new employees
  • Connection with payroll vendor allowed for less manual work
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Maxwell Health
  • Benefit Awareness
  • Less work for HR
  • A more productive solution for benefits
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ScreenShots