Guideline vs. UZIO

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guideline
Score 7.6 out of 10
N/A
Guideline headquartered in San Mateo offers a cloud-based 401k management software for businesses priced on a per employee basis.N/A
UZIO
Score 1.5 out of 10
Small Businesses (1-50 employees)
UZIO is a SaaS-based online marketplace that provides intuitive, cloud-based HR, payroll and benefits management software and services purpose-built for these small and mid-sized businesses. UZIO Payroll is presented by the vendor as an easy-to-use, fully integrated cloud-based payroll software solution- with your HR…
$4
per month
Pricing
GuidelineUZIO
Editions & Modules
No answers on this topic
Time Tracking
$2
per month, per employee
HRIS
$4
per month, per employee
Ben Admin
$4
per month, per employee*
Payroll
$4.50
per month, per employee
Offerings
Pricing Offerings
GuidelineUZIO
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Benefits Administration is free with UZIO for Brokers
More Pricing Information
Features
GuidelineUZIO
401(k)
Comparison of 401(k) features of Product A and Product B
Guideline
6.2
3 Ratings
8% below category average
UZIO
-
Ratings
Payroll Integration5.52 Ratings00 Ratings
Compliance Maintenance6.02 Ratings00 Ratings
Plan Flexibility7.52 Ratings00 Ratings
Filings and Disclosures5.02 Ratings00 Ratings
Ease of Enrollment7.03 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Guideline
-
Ratings
UZIO
1.2
4 Ratings
147% below category average
Employee demographic data00 Ratings1.03 Ratings
Employment history00 Ratings1.03 Ratings
Job profiles and administration00 Ratings1.03 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings1.03 Ratings
Organizational charting00 Ratings1.54 Ratings
Organization and location management00 Ratings1.03 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings1.54 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Guideline
-
Ratings
UZIO
2.7
3 Ratings
99% below category average
Pay calculation00 Ratings3.43 Ratings
Support for external payroll vendors00 Ratings2.43 Ratings
Off-cycle/On-Demand payment00 Ratings3.43 Ratings
Benefit plan administration00 Ratings2.43 Ratings
Direct deposit files00 Ratings4.33 Ratings
Salary revision and increment management00 Ratings1.42 Ratings
Reimbursement management00 Ratings1.53 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Guideline
-
Ratings
UZIO
3.8
3 Ratings
73% below category average
Approval workflow00 Ratings2.02 Ratings
Balance details00 Ratings4.33 Ratings
Annual carry-forward and encashment00 Ratings5.01 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Guideline
-
Ratings
UZIO
3.4
4 Ratings
82% below category average
View and generate pay and benefit information00 Ratings1.54 Ratings
Update personal information00 Ratings2.44 Ratings
View company policy documentation00 Ratings1.03 Ratings
Employee recognition00 Ratings10.01 Ratings
View job history00 Ratings2.03 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Guideline
-
Ratings
UZIO
7.6
3 Ratings
1% below category average
Report builder00 Ratings7.02 Ratings
Pre-built reports00 Ratings9.93 Ratings
Ability to combine HR data with external data00 Ratings6.01 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Guideline
-
Ratings
UZIO
2.0
3 Ratings
120% below category average
New hire portal00 Ratings3.03 Ratings
Manager tracking tools00 Ratings1.02 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Guideline
-
Ratings
UZIO
10.0
1 Ratings
22% above category average
Performance plans00 Ratings10.01 Ratings
Performance improvement plans00 Ratings10.01 Ratings
Best Alternatives
GuidelineUZIO
Small Businesses
OnPay
OnPay
Score 8.2 out of 10
Patriot Software
Patriot Software
Score 9.2 out of 10
Medium-sized Companies

No answers on this topic

Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GuidelineUZIO
Likelihood to Recommend
6.0
(11 ratings)
1.5
(4 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
1.1
(3 ratings)
-
(0 ratings)
User Testimonials
GuidelineUZIO
Likelihood to Recommend
Guideline
I believe that the only thing more broken than Guideline's product is their customer support. From initial contribution dates to the disastrous account closure that cost us personally thousands of dollars, this has been by far the worst SaaS and customer experience I've ever had in my career. If only 1) Guideline's product or 2) customer support had individually been broken, we would not have ended up in this state. I sent dozens and dozens of emails inquiring about oddities I was seeing in the product, but Guideline's reps only gave more conflicting and what ended up being grossly inaccurate feedback and status updates. I hope this review reaches anyone who is thinking of closing their Guideline account. Be extremely wary of what Guideline says and does in the account closure process and exact for detailed and exact timelines (you'll have to follow up many times...). For those of you who haven't yet selected a 401k provider, I'd recommend staying as far away from Guideline as possible.
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UZIO Inc
UZIO has been a lifesaver for us as a broker and for our clients. It saves everyone time and is a very user-friendly system for all users. We have always received very positive feedback from the employee users. Eliminating the need for paper documents is a necessity in the digital world today and UZIO has made that possible.
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Pros
Guideline
  • Administrate individual 401(k)
  • Understand the contributions accumulated in total and per year
  • Understand the percentage of salary being contributed per pay period.
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UZIO Inc
  • Payroll
  • Time Off Requests
  • Payroll Tax Liabilities
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Cons
Guideline
  • I feel that the customer support was abysmal - In my experience, we were consistently given conflicting advice and statuses as we closed our account with Guideline. Despite many, many follow-ups attempting to clarify our current status and remaining steps to close the account, Guideline's reps continued to provide, I believe, misleading and inaccurate steps. This cost us thousands and thousands of dollars given Guideline was not able to appropriately pull the funds before closing the account.
  • Guideline's integrations - I believe there is clearly a broken pipeline between Guideline and Rippling. In my experience, contributions were not funded as expected when we first opened the account, and when we closed our account, there was no communication between Guideline and Rippling. Guideline continued to expect contributions into perpetuity despite closure of the account
  • I feel that Guideline's product itself is just broken in critical places - most importantly, statuses of contributions were reflected incorrectly in the software (Guideline thought funds were transferred, but they were not and Guideline never attempted to pull the funds from our bank). This, combined with the terrible customer support, cost us thousands and thousands of dollars after we closed our account. There are many absolutely critical features that are broken -> to give just one of many examples, it was not possible to update the bank account information and no error message was thrown. I was told that our account ended up in an exceptional state given our last payroll contribution date and account closure, but these seem like very basic things a 401k provider has to get right if there are going to manage people's money.
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UZIO Inc
  • Is processing of advance recoveries.
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Usability
Guideline
Well thought out and intuitive user experience for employees and administrators. Educational documentation has been a plus
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UZIO Inc
No answers on this topic
Support Rating
Guideline
The few questions that we've had have been answered quickly and helpfully. The implementation was a breeze and the onboarding contacts were really helpful. There was some stuff I had to learn about 401(k)s in making the decision to implement Guideline, but the Guideline team was helpful in pointing me in the right direction.
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UZIO Inc
No answers on this topic
Alternatives Considered
Guideline
We selected Guideline due to their relationship with Gusto, our payroll service. However, we did review alternative options for our 401k program and found them very competitive as to price and quality. We were thinking about going with one of the bigger companies like Schwab, E*TRADE, Ally, etc., but found Guideline to be the best choice for us based on price and ease of use.
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UZIO Inc
We have used StaffOne's portal. UZIO is much more intuitive and user friendly.
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Return on Investment
Guideline
  • Allow small employees to enhance benefit package
  • Great recruitment tool for new employees
  • Connection with payroll vendor allowed for less manual work
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UZIO Inc
  • It's saved our staff hours of manual labor.
  • It's a huge value add for our clients.
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