Guidewire ClaimCenter vs. IBM Security Verify

ClaimCenter is well suited for any size insurance company, as it is easy to use, is intuitive in navigating through the screens, and helps keep adjusters and managers on top of respective claims inventories via the ability to create and assign "activities".

Incentivized

Verify protects our on-premises resources and some of our cloud-based ones, too. We've used SSO with several apps without issues. MFA was the main driver for us, and Verify was found to be a good fit for our needs, enabling our end users to access resources securely. This facility helped us build cyber assurance with our stakeholders.

Incentivized

• Creates an efficient workflow
• Intuitive interface simplifies training and mitigates some mistakes

Incentivized

• IBM Security Verify provides comprehensive identity and access management (IAM) capabilities.
• IBM Security Verify provides multi-factor authentication (MFA) capabilities.
• IBM Security Verify provides robust identity and access governance capabilities.
• IBM Security Verify provides comprehensive auditing capabilities.
• IBM Security Verify provides a comprehensive platform for managing and protecting privileged accounts.

Incentivized

• Challenging and complex integration with other systems
• Anticipating more support from core implementation for a seamless end-to-end flow

• The mobile app can be a bit buggy at times if it gets fixed it would be great.
• UI seems a bit old compared to modern tools out there.
• There is a bit of a learning curve; if the developers can make it more intuitive it would be awesome.

Incentivized

It works flawlessly, i have never faced any major issues with this. It has all the features such as Iam and security management. I think its a good investment and the benefits we reap from this software are worth the price.

Incentivized

While setup and implementation takes work and time, the flexibility and possibilities make up for that in the long run. This is not a product you can just install and run, but if you design and implement your ruleset well, it will save you a lot of work afterwards. Just make sure that the systems you want to use it for have an existing and proven connector.

Incentivized

It is almost always available. they do updates at night, minimizing the effect of upgrades. It is always around, it is just old and maybe needs to start from scratch to get a better product for nowadays. It is almost always available during business hours when you need it. for 24/7 companies it may be more difficult to time the upgrades so that it does not affect your work.

Incentivized

Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.

Incentivized

The support team has always been the primary consultation base when we are faced by performance problems. From the deployment stage the team has managed to monitor the operation lifecycle and give best insights based on their observation. It works 24/7 to enhance productive service delivery to clients. The IBM Security Verify Support team has been the main player in the successful performance of this software.

Incentivized

We have been very happy users of ClaimCenter (currently on version 9) for over 15 years and have not had any reason to review other competitor claims management platforms.

Incentivized

We evaluated Oracle Identity Manager and were ready to move ahead with the purchase plan, but then found that IBM addressed the needs of our company in a more robust fashion. The price was significantly higher, yet in the grand scheme of things, the safety of both our data and the data of our clients was the most important criteria.

Incentivized

The licensing terms were favourable due to their flexibility based on the size and purpose of implementation. The billing frequency is done on quarterly basis. The vendor team has enacted best user policies that gives the company the full control of this platform. It is cost-effective as compared to most security verification tools in the market.

Incentivized

In the case of adjustments, we were often able to carry them out completely on our own and only used professional services for new requirements. Particularly in the case of access management, it is very positive that we usually needed IBM for a task in less than an hour and then developed the solution further on our own.

Incentivized

• ROI is still under assessment

• Very much secured to the business as it provides granular level of configuration as far as authentication and authorization is concerned.
• Works as a reverse Proxy so totally hides the backend application from anonymous access
• It needs professional to install and manage it. It takes time to implement right set of policies but once setup as per requirement it will do its job

Incentivized