Guidewire ClaimCenter vs. Ventiv IRM

ClaimCenter is well suited for any size insurance company, as it is easy to use, is intuitive in navigating through the screens, and helps keep adjusters and managers on top of respective claims inventories via the ability to create and assign "activities".

Incentivized

Ventiv IRM works great for companies with a large number of sources of data, record management, and reporting needs. The system will be able to handle multiple users, processes, or other functions that a large company may need. Ventiv IRM would not be a good fit for companies that may not be large enough to justify the cost of a powerful platform like IRM.

Incentivized

• Creates an efficient workflow
• Intuitive interface simplifies training and mitigates some mistakes

Incentivized

• Support Portal allows direct access to support tickets, their status, and having programmers/developers reach out directly to me to clarify my requests.
• Taking a big project and putting it into smaller, measurable pieces that move the project from beginning to end.

Incentivized

• Challenging and complex integration with other systems
• Anticipating more support from core implementation for a seamless end-to-end flow

• Setting up a new Advance Query report - sometimes I run into glitches
• When creating/implementing a match merge, the two claims that are set to merge, need to be typed EXACTLY the same (UPPERCASE & lowercase matching on both, if one is all caps and the other is lowercase, the match merge is not successful)
• I do wish there was a way to self-match two claims instead of waiting for the match merge.

Incentivized

Very usable. The team is always suggesting "tweaks" that allow for easier flow, better understanding of the information needed. This even includes in moving categories/sections in a records around so that the flow of the record is better

Incentivized

Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.

Incentivized

Support will reach out to me and I LOVE that. Often I want to show them what I see and they have always been willing to jump on a Teams meeting so I can do that. This has also helped me understand how to explain things better (support speak). This has led to closing tickets, completing projects sooner.

Incentivized

The actual implantation was not good. The system is fully customizable so Ventiv was ready to give us what we wanted; however, we never had a system so we didn't fully understand what we wanted. Since then, we hit "reset" and we are steadily moving forward.

Incentivized

We have been very happy users of ClaimCenter (currently on version 9) for over 15 years and have not had any reason to review other competitor claims management platforms.

Incentivized

While Ventiv IRM is a bit more expensive than another platform we have used and evaluated, we get a lot of value that helps us make informed risk management decisions. The system works for us, and not the other way around. We're able to use integrations from other sources (such as Navex for reporting and our TPA, and Gallagher-Bassett for financial claim information). The system is easy to use, update, and manage, which is helpful too.

Incentivized

• ROI is still under assessment

• OSHA reports are easier to run they were in our former software, Riskmaster
• We don't utilized IRM as much as CE so are still finding ways to improve

Incentivized