Guru vs. Medallia Video

Guru has been amazing in making sure my team is well-prepared by giving them information that they have been lacking. Keeping things all in one spot has been a game-changer for my team, and there are no questions about where something is located. "It's in Guru!" has been my tagline for the last eight months (since implementation)! Guru has not been great as a content keeper of PowerPoint presentations. I am looking for a solution for this, but in the meantime, we are still using a computer file folder to store all of our presentation materials.

Incentivized

This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

Incentivized

• I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization.
• Configuring an FTP program is a method that is consistent with just minimal modifications each time.
• the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing.

Incentivized

• Capture voice of the customer
• Predicts behavior and identifies opportunities for improvement
• Pre-built templates I can personalize with the customer comments and case data provided

Incentivized

• I think the tab that suggests other cards would helpful.
• My search for specific words opens too many cards, and it is very difficult to pinpoint exactly what I am looking for.
• I would recommend a feature of recently viewed or most popular tabs. I am sure those logging on are all looking for most of the same information.

Incentivized

• Implementation
• Email delivery (spam risk).
• Sharing access.

Incentivized

With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time

Incentivized

Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.

Incentivized

It syncs up to my email making it easy

Incentivized

Guru works fine for me, I have not encountered any issues

Incentivized

The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.

Incentivized

It help us to more familiarize via navigation

Incentivized

It was done promptly with right depth of training.

Incentivized

It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.

Incentivized

First of all, when it comes to pricing, GURU was way more convenient and affordable at the same time. Also, with administrative organizational features, GURU has more to offer and more convenience as well. All in all, we, as a Team of managers in Fabfitfun, decided to go with GURU. We surely recommend this to our colleagues.

Incentivized

Right now, only customer support using Guru

Incentivized

• Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments.
• Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement.
• Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat.

Incentivized

• It's pricey, but so is losing a customer
• The AI feature could be a little more robust
• Training on its features would be a HUGE benefit.

Incentivized