Likelihood to Recommend Guru has been amazing in making sure my team is well-prepared by giving them information that they have been lacking. Keeping things all in one spot has been a game-changer for my team, and there are no questions about where something is located. "It's in Guru!" has been my tagline for the last eight months (since implementation)! Guru has not been great as a content keeper of PowerPoint presentations. I am looking for a solution for this, but in the meantime, we are still using a computer file folder to store all of our presentation materials.
Read full review ADR is a great interactive tool for B2B businesses that sales deals one-on-one with the customer. I don't think it would be well suited for B2C businesses because of the need and cost for individual licenses per user. I would highly recommend this tool to B2B companies that practice traditional sales with a technological edge.
Read full review Pros I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization. Configuring an FTP program is a method that is consistent with just minimal modifications each time. the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing. Read full review Allows us to include video collateral in our portfolio Allows visibility into an activity that the recipient performs once collateral is sent to them Provides analytics around most and least used pieces of collateral Allows our marketing team to generate and upload new collateral on demand Read full review Cons I think the tab that suggests other cards would helpful. My search for specific words opens too many cards, and it is very difficult to pinpoint exactly what I am looking for. I would recommend a feature of recently viewed or most popular tabs. I am sure those logging on are all looking for most of the same information. Read full review I wish the App UI was the same across all platforms. The app looks different on Windows than iOS. Read full review Likelihood to Renew With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
Read full review App Data Room has been instrumental in allowing our sale representatives to present up-to-date and innovative marketing collateral to potential customers. A second value add is that our Marketing Department is able to create and upload the most current material to the app so that our sales representatives have access to the most up-to-date information to present to our customers.
Read full review Usability Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.
Read full review Overall, the App Data Room product is easy to use. Our Marketing Department is able to quickly upload updated and new material once they create the documents. Users are able to quickly find material filed by subject matter. Once the appropriate material is located, it can be presented on their iPad and emailed to prospective customers who indicate interest in the products.
Read full review Reliability and Availability It syncs up to my email making it easy
Read full review Performance Guru works fine for me, I have not encountered any issues
Read full review Support Rating The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
Read full review The few support requests that we have submitted have been resolved within 2 business days. The App Data Room staff has also been responsive to suggestions from our staff to upgrade the product - specifically in the area of analytics.
Read full review In-Person Training It help us to more familiarize via navigation
Read full review Online Training It was done promptly with right depth of training.
Read full review Implementation Rating It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.
Read full review No, key insights. Implementation was easy. The App Data Room staff hosted initial training sessions for our support personnel, and then these support persons conducted training and support sessions for our users.
Read full review Alternatives Considered First of all, when it comes to pricing, GURU was way more convenient and affordable at the same time. Also, with administrative organizational features, GURU has more to offer and more convenience as well. All in all, we, as a Team of managers in Fabfitfun, decided to go with GURU. We surely recommend this to our colleagues.
Read full review We've used custom developed tools in the past but the upfront cost is very high and the solution we had was very costly to update. We did not have a CMS previously so real-time updates were unheard of. App Data Room has all of the features we previously had plus so much more.
Read full review Scalability Right now, only customer support using Guru
Read full review Return on Investment Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments. Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement. Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat. Read full review I don't have any hard numbers. But all I get are good reviews and compliments from our sales team and customers who interact with ADR. Read full review ScreenShots