Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guru
Score 9.0 out of 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$12
per month per user
ServiceNow HR Service Delivery
Score 7.4 out of 10
N/A
ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.N/A
Pricing
GuruServiceNow HR Service Delivery
Editions & Modules
Builder
$10*
per month per user
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
GuruServiceNow HR Service Delivery
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$5,000 one-time fee per installationNo setup fee
Additional Details*Annual pricing. $12 when billed monthly.
More Pricing Information
Best Alternatives
GuruServiceNow HR Service Delivery
Small Businesses
Notion
Notion
Score 8.7 out of 10

No answers on this topic

Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
greytHR
greytHR
Score 8.2 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GuruServiceNow HR Service Delivery
Likelihood to Recommend
8.9
(214 ratings)
9.2
(3 ratings)
Likelihood to Renew
8.6
(13 ratings)
-
(0 ratings)
Usability
8.4
(27 ratings)
-
(0 ratings)
Availability
9.1
(4 ratings)
-
(0 ratings)
Performance
8.7
(5 ratings)
-
(0 ratings)
Support Rating
7.8
(28 ratings)
-
(0 ratings)
In-Person Training
8.6
(2 ratings)
-
(0 ratings)
Online Training
8.2
(3 ratings)
-
(0 ratings)
Implementation Rating
8.2
(8 ratings)
-
(0 ratings)
Configurability
8.0
(4 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.3
(1 ratings)
-
(0 ratings)
Ease of integration
7.0
(3 ratings)
-
(0 ratings)
Product Scalability
8.6
(4 ratings)
-
(0 ratings)
Vendor post-sale
8.5
(5 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(5 ratings)
-
(0 ratings)
User Testimonials
GuruServiceNow HR Service Delivery
Likelihood to Recommend
Guru Technologies
Guru is fantastic for developing and sharing organization-wide policies and procedures, newsletters, and updates. The triggers feature is incredibly valuable to surface relevant information throughout daily workflows, and it is useful for creating how-to guides. Guru doesn't do well when used as a data dictionary or catalog, given it's lack of integrations with such systems.
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ServiceNow
The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.
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Pros
Guru Technologies
  • Advises on out-of-date cards that haven't been updated in awhile.
  • Allows for AI search functionality - makes info faster to find.
  • Permits list creation & card favoriting to help keep me organized.
  • Creates pop-out windows so you don't lose your page; can see info side-by-side to save time.
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ServiceNow
  • Open IT tickets in a practical way.
  • Customer service with fast support.
  • Low cost.
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Cons
Guru Technologies
  • Guru could improve on search mechanics. Sometimes, providing a keyword to search does not pull up the most relevant article/card.
  • Guru could also improve the content to be much clearer and more precise, especially with the step-by-step process. Fixing this issue prevents agents from being confused about the process.
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ServiceNow
  • The tool is sometimes slow.
  • I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
  • Add more languages ​​to the tool.
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Likelihood to Renew
Guru Technologies
With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
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ServiceNow
No answers on this topic
Usability
Guru Technologies
I sometimes find myself clicking around trying to remember how to reorganize my cards especially if I want them in multiple folders. Other than that it's simple to use but not in a way that feels bare bones, more that it's very intuitive.
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ServiceNow
No answers on this topic
Reliability and Availability
Guru Technologies
I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.
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ServiceNow
No answers on this topic
Performance
Guru Technologies
There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.
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ServiceNow
No answers on this topic
Support Rating
Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
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ServiceNow
No answers on this topic
In-Person Training
Guru Technologies
I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.
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ServiceNow
No answers on this topic
Online Training
Guru Technologies
I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.
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ServiceNow
No answers on this topic
Implementation Rating
Guru Technologies
You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.
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ServiceNow
No answers on this topic
Alternatives Considered
Guru Technologies
Guru prioritizes the domain I work in, and their algorithm gives me results focused on my domain first. Depending on the search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time-saving exercise. We also have access to how many people are reading each card, and we can offer feedback to the owner/deviser of a card if the knowledge there is outdated or if a few lines of information would add to the overall context. The data we can extract helps us understand potential gaps and where we could do better.
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ServiceNow
No answers on this topic
Contract Terms and Pricing Model
Guru Technologies
Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.
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ServiceNow
No answers on this topic
Scalability
Guru Technologies
Right now, only customer support using Guru
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ServiceNow
No answers on this topic
Return on Investment
Guru Technologies
  • Save loads of time, about 2-3 hours a week to skip looking for information as before.
  • Store and structure large amounts of documents, information etc for the whole org.
  • Give a serious and good impression to new colleagues in their onboarding by having it all in there.
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ServiceNow
  • It frees your time and makes you more productive every day
  • It enables you to rapidly find and eliminate all the unnecessary things
  • It permits you to analyze more robust collections of info
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ScreenShots

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection