HackerOne vs. ManageEngine Patch Manager Plus

It is one of the good platforms for security researchers to submit bugs and other vulnerabilities, it however, has some challenges, in terms of un-verified and duplicate submissions.

Incentivized

If you are managing a very large number of computers, I would say 1000+, the standard patching tools provided by Microsoft will fail to do their job properly. This is where you will benefit from ManageEngine PATCH MANAGER Plus, being agent-based it is fast, easy to manage, and reliable. If you require functionality more than just patching, like security auditing, you have to look elsewhere.

Incentivized

• Filter for spammy bug reports
• Nice central interface
• Payment/reward system is nice

Incentivized

• All the patches are tested before delivered to us.
• It's on cloud so we does not need to maintain Hardware and Network.
• It also upgrades the hardware drivers & BIOS. But for BIOS only we use monthly updates no automatic policy just push to target computers.

Incentivized

• A lot of duplicate bugs get reported, although it does offer automatic suggestion of previously reported bugs that may be duplicates, it is far from perfect.
• Anyone can report bugs, a lot of them are not verified before submission. This sometimes leads to a lot of time spent in verifying if the bug is really actionable.
• Each submission has to be treated with equal potential, a lot of time, some time gets invested in vulnerabilities that aren't as important as some others.

Incentivized

• Would like to be able to still install patches that are older than 3 months
• Would like to be able to upload our own installers, but understand this is part of endpoint central

Incentivized

The support team at Patch Manager Plus has been awesome. Very responsive and knowledgeable. There are times when there is confusion between different tickets but there is still good service.

Incentivized

These were very close and we liked HackerOne better. For a time we did have both and we felt the need to consolidate the information into one platform and end of life our internal offering. Overall we've been fairly happy with HackerOne.

Incentivized

SolarWinds was not selected because it runs on top of
SCCM which in itself is problematic and unreliable. We need an application that
runs in standalone mode and does not rely on any other application. SolarWinds
is also one of the most expensive. Kaseya and GFI LanGuard are overkill as they contain
functionality that we do not need or already have. GFI LanGuard for instance
does security auditing the same as Qualys that we already have. Kaseya is a full
management and automation solution.

Incentivized

• Bugs that can't be tracked internally are submitted by external researchers, which is an important factor for security vulnerabilities.
• Even if the bugs reported are duplicates, there still is provision to award reputation points, that keep the researchers engaged.
• It also requires a lot of verification and validation, as a lot of the submissions are unverified to begin with.

Incentivized

• It has saved engineers so much time when monitoring patching out of hours.
• We no longer need to log into each individual server to patch it if it's failed, it can all be done from inside ManageEngine Patch Manager Plus itself.

Incentivized