What users are saying about
3 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

HappyFox Help Desk

Happy Fox works well in companies that want a full look at all of their tickets in one place. It may be better suited to smaller companies who can check or double check their tickets and have the time to spare. For bigger companies, I think there are better, more robust solutions.
Sarah Gelber | TrustRadius Reviewer

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

HappyFox Help Desk
9.7
KronoDesk
8.2
Organize and prioritize service tickets
HappyFox Help Desk
10.0
KronoDesk
8.2
Expert directory
HappyFox Help Desk
9.0
KronoDesk
8.2
Subscription-based notifications
HappyFox Help Desk
9.6
KronoDesk
8.2
ITSM collaboration and documentation
HappyFox Help Desk
9.5
KronoDesk
8.2
Ticket creation and submission
HappyFox Help Desk
9.9
KronoDesk
8.2
Ticket response
HappyFox Help Desk
9.9
KronoDesk
8.2

Self Help Community

HappyFox Help Desk
8.9
KronoDesk
8.2
External knowledge base
HappyFox Help Desk
9.0
KronoDesk
8.2
Internal knowledge base
HappyFox Help Desk
8.8
KronoDesk
8.2

Multi-Channel Help

HappyFox Help Desk
9.6
KronoDesk
8.4
Customer portal
HappyFox Help Desk
10.0
KronoDesk
8.2
IVR
HappyFox Help Desk
9.0
KronoDesk
8.2
Social integration
HappyFox Help Desk
10.0
KronoDesk
8.2
Email support
HappyFox Help Desk
9.0
KronoDesk
9.1
Help Desk CRM integration
HappyFox Help Desk
10.0
KronoDesk
8.2

Pros

HappyFox Help Desk

  • Smart Rules - Easily create triggers that run based on a variety of criteria. This allows for easily moving tickets through our process. An awesome example is our manager's ability to assign tickets to technicians right from their email simply by responding to the ticket in a certain way. This prevents the opening of a web browser or the mobile app to complete basic functions. Removing one step from the process has already saved us countless hours.
  • Easy to use and clean interfaces all around. Whether it's the web interface, mobile web interface, or one of the mobile apps, HappyFox is all around intuitive. Plenty of things can be made to be updated in two or fewer clicks (Assigned to, due date, priority).
  • HappyFox allows our users to easily create tickets on behalf of customers. Any person who has previously contacted the Help Desk is stored as a contact and can be referenced again quickly.
  • While the portal they provide is basic, it can be quite heavily customized with color schemes and logos. Ours ended up looking better than almost anything else we host both internally and externally. It's clean, simple and provides an easy way for users to input a ticket.
  • Between the Smart Rules and SLAs it's easy to make sure every ticket gets the attention it deserves. Automatic reminders can be sent to technicians based on criteria. Reports can be run to ensure that service levels are being met. These two things alone have greatly increased the quality of service.
Lee Howley | TrustRadius Reviewer

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Cons

HappyFox Help Desk

  • No campaign management from HappyFox.
  • HappyFox lacks performance metrics.
  • No email management from HappyFox.
Derrick Ramma | TrustRadius Reviewer

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Likelihood to Renew

HappyFox Help Desk

HappyFox Help Desk 10.0
Based on 1 answer
The way we have our implementation customized has allowed us to tailor the application to exactly how we would like to use it. We didn't have to change our procedures and fear the potential of poor adoption. Instead we customized the application to be used the way we already ran our help desk. From there on out we reaped the benefits of quicker resolutions, increased transparency, and much happier end users. After setting up Smart Rules, HappyFox does a lot of thinking for us. Tickets go where they need to go, close when they are supposed to close and even remind techs of inactivity. This removes the necessity for micromanagement, which is appreciated by our employees and managers alike
Lee Howley | TrustRadius Reviewer

KronoDesk

No score
No answers yet
No answers on this topic

Alternatives Considered

HappyFox Help Desk

Hammad Bin Idrees | TrustRadius Reviewer

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Return on Investment

HappyFox Help Desk

  • Better multi-dept collaberation
  • Faster at resolving tickets internally due to good system
Lauren Shriver | TrustRadius Reviewer

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Screenshots

HappyFox Help Desk

Pricing Details

HappyFox Help Desk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HappyFox Help Desk Editions & Modules

Edition
Mighty$291
Fantastic$491
Enterprise$691
Enterprise Plus$891
  1. per user/per month
Additional Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HappyFox Help Desk
9.4
KronoDesk
9.1

Likelihood to Renew

HappyFox Help Desk
10.0
KronoDesk

Add comparison