What users are saying about
1 Rating
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Score 9 out of 100
4 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Harbortouch POS is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Harbortouch POS

90%
1 Rating
6.0

InfoGenesis POS

60%
1 Rating

Support Rating

Harbortouch POS

N/A
0 Ratings
6.0

InfoGenesis POS

60%
2 Ratings

Likelihood to Recommend

Harbortouch POS

Harbortouch is a powerful and robust POS system. After using other methods and training on a couple of different designs, Harbortouch is far ahead of the rest regarding functionality, ease of use, and error-free transactions. It has an excellent reporting tool that is easy to use and "item" editing features that make using the system quick and easy. As checkout is in process, and the customer keeps changing their mind, or the cashier makes errors, the system makes it very quick and easy to edit to keep the transaction in process.
Michael Stromberg | TrustRadius Reviewer

InfoGenesis POS

The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
Anonymous | TrustRadius Reviewer

Pros

Harbortouch POS

  • Solid robust system
  • Easy use from entering to editing
  • Great reporting
Michael Stromberg | TrustRadius Reviewer

InfoGenesis POS

  • Screen layout/design for various outlets is pretty good and also flexible.
  • There are several modules that interact with the platform, making integration easier.
  • Stability in the environment is very good and we have very little downtime with the terminals.
  • Management of multiple outlets is excellent and there are a lot of options.
  • Add-on/value add features are robust.
Anonymous | TrustRadius Reviewer

Cons

Harbortouch POS

  • Harbortouch as well as many other "large" companies these days could use improvement in the customer service/technical department.
  • An easy reset button would be nice for the occasion the card reader locks up
Michael Stromberg | TrustRadius Reviewer

InfoGenesis POS

  • Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
  • The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
  • Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
Anonymous | TrustRadius Reviewer

Pricing Details

Harbortouch POS

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Harbortouch POS Editions & Modules

Edition
Payment Systems$0
Echo POS Systems$392
Elite POS Systems$692
Salon & Spa$692
  1. none
  2. per month
Additional Pricing Details

InfoGenesis POS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

InfoGenesis POS Editions & Modules

Additional Pricing Details

Support Rating

Harbortouch POS

No score
No answers yet
No answers on this topic

InfoGenesis POS

InfoGenesis POS 6.0
Based on 2 answers
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up
Anonymous | TrustRadius Reviewer

Alternatives Considered

Harbortouch POS

We currently use Harbortouch and TouchBistro at our restaurant. We were going to switch to just using TouchBistro because Harbortouch's customer support and technical team were having trouble believing we were having ongoing issues with our system. Unfortunately, it took us telling Harbortouch that we were leaving them for them to get to the root of the system's problems. Finally, they worked three days straight to fix all of the issues. We decided to keep both systems for now as Harbortouch has a much more robust system. Still, each uses different credit card processing companies, so hopefully, we can avoid downtime during our three-month, hectic tourist season. Now that Harbortouch fixed all of the issues, their system is much more robust and powerful.
Michael Stromberg | TrustRadius Reviewer

InfoGenesis POS

InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.
Anonymous | TrustRadius Reviewer

Return on Investment

Harbortouch POS

  • Harbortouch makes each transaction very quick and easy so we can keep up during busy times to keep the orders flowing.
  • Harbortouch has a good online system so customers can order online during our busy times when we are too busy to keep up with the phones.
  • Harbortouch allows us to handle more orders during busy times than other systems we experimented with.
Michael Stromberg | TrustRadius Reviewer

InfoGenesis POS

  • Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
  • I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
  • Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.
Anonymous | TrustRadius Reviewer

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