What users are saying about

Hatchbuck

39 Ratings

Hatchbuck

39 Ratings
Score 8 out of 101

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Likelihood to Recommend

Hatchbuck

Hatchbuck is great for small to mid size businesses that are really looking to keep track of their progress with their sales leads as well as their existing customers, as well as tracking the activity their customers are taking from their communications, and automate their sales and marketing funnel as much as possible. We are a SaaS company (software as a service), with sales that range from teeny tiny to very big fish so it's been an easy tool to work with to make sure we are communicating with clients based on their size and needs.

Feature Rating Comparison

Email & Online Marketing

Hatchbuck
7.5
WYSIWYG email editor
Hatchbuck
7.3
Dynamic content
Hatchbuck
7.0
Ability to test dynamic content
Hatchbuck
6.0
Landing pages
Hatchbuck
4.7
A/B testing
Hatchbuck
8.9
Mobile optimization
Hatchbuck
8.9
Email deliverability
Hatchbuck
8.0
List management
Hatchbuck
7.7
Triggered drip sequences
Hatchbuck
9.0

Lead Management

Hatchbuck
7.5
Lead nurturing
Hatchbuck
8.0
Lead scoring and grading
Hatchbuck
7.3
Data quality management
Hatchbuck
7.3
Automated sales alerts and tasks
Hatchbuck
7.3

Campaign Management

Hatchbuck
7.5
Calendaring
Hatchbuck
7.9
Event/webinar marketing
Hatchbuck
7.1

Social Media Marketing

Hatchbuck
6.8
Social sharing and campaigns
Hatchbuck
6.4
Social profile integration
Hatchbuck
7.2

Reporting & Analytics

Hatchbuck
7.6
Dashboards
Hatchbuck
7.0
Standard reports
Hatchbuck
8.9
Custom reports
Hatchbuck
6.8

Platform & Infrastructure

Hatchbuck
7.4
API
Hatchbuck
8.3
Role-based workflow & approvals
Hatchbuck
7.7
Customizability
Hatchbuck
7.9
Integration with Salesforce.com
Hatchbuck
6.7
Integration with Microsoft Dynamics CRM
Hatchbuck
6.9
Integration with SugarCRM
Hatchbuck
6.9

Pros

  • The product is simple to use but can be as complex as you would like it to be.
  • Customer service and support are great. Always responsive and quick to find a solution.
  • The email templates and instructional videos have been helpful.
  • They definitely understand marketing and have created a simple system to support content delivery.

Cons

  • The product's social media integration is still developing and growing.

Likelihood to Renew

Hatchbuck8.7
Based on 23 answers
It is super user friendly and we are getting the value we pay for it, although if I was more educated on certain features I am sure we would find greater value and perhaps expand our services and use with Hatchbuck

Usability

Hatchbuck8.2
Based on 4 answers
Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.

Reliability and Availability

Hatchbuck8.5
Based on 4 answers
There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!

Support

Hatchbuck9.1
Based on 3 answers
I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.

Implementation

Hatchbuck8.2
Based on 2 answers
Map it out on paper so you can visually make it happen.

Alternatives Considered

Just so much easier to use...

Return on Investment

  • Shortens our sales cycle
  • Keeps us focused on lots of activity, to dos, and prospect communications
  • Great integration with our web solutions

Pricing Details

Hatchbuck

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Hatchbuck Editions & Modules
Hatchbuck
Edition
Team
$1991
Small Biz
$992
Professional
$2993
Enterprise
$3994
1. per month - 5 Users, 5,000 Contacts
2. per month - 2 Users, 1,500 Contacts
3. per month - 10 Users, 15,000 Contacts
4. per month - Unlimited Users, 25,000 Contacts
Additional Pricing Details
Plans are priced semi-annually. Monthly pricing information is available at hatchbuck.com/pricing.