What users are saying about
50 Ratings
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Score 5.3 out of 100
10 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

BenchmarkONE (formerly Hatchbuck)

Hatchbuck is great for small to mid size businesses that are really looking to keep track of their progress with their sales leads as well as their existing customers, as well as tracking the activity their customers are taking from their communications, and automate their sales and marketing funnel as much as possible. We are a SaaS company (software as a service), with sales that range from teeny tiny to very big fish so it's been an easy tool to work with to make sure we are communicating with clients based on their size and needs.
Kaitlin Rawley | TrustRadius Reviewer

Mautic

Mautic is well suited if you or your organization has the following: Large contact lists, need for mass email marketing, and drip campaigns. Also needed are your own infrastructure, and a tech-savvy person in your company in order to set up and maintain the Mautic installation. The cost savings using a tool such as Mautic, especially when connected to Amazon SES is un-surpassed
Carl Doninger | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

BenchmarkONE (formerly Hatchbuck)
6.3
Mautic
8.5
WYSIWYG email editor
BenchmarkONE (formerly Hatchbuck)
6.3
Mautic
7.9
Dynamic content
BenchmarkONE (formerly Hatchbuck)
5.6
Mautic
8.4
Ability to test dynamic content
BenchmarkONE (formerly Hatchbuck)
5.3
Mautic
8.4
Landing pages
BenchmarkONE (formerly Hatchbuck)
4.0
Mautic
9.0
A/B testing
BenchmarkONE (formerly Hatchbuck)
8.9
Mautic
8.3
Mobile optimization
BenchmarkONE (formerly Hatchbuck)
8.9
Mautic
8.3
Email deliverability reporting
BenchmarkONE (formerly Hatchbuck)
6.1
Mautic
8.5
List management
BenchmarkONE (formerly Hatchbuck)
5.7
Mautic
9.6
Triggered drip sequences
BenchmarkONE (formerly Hatchbuck)
5.8
Mautic
8.4

Lead Management

BenchmarkONE (formerly Hatchbuck)
5.4
Mautic
8.2
Lead nurturing
BenchmarkONE (formerly Hatchbuck)
4.6
Mautic
8.4
Lead scoring and grading
BenchmarkONE (formerly Hatchbuck)
5.7
Mautic
8.4
Data quality management
BenchmarkONE (formerly Hatchbuck)
5.7
Mautic
7.0
Automated sales alerts and tasks
BenchmarkONE (formerly Hatchbuck)
5.8
Mautic
9.0

Campaign Management

BenchmarkONE (formerly Hatchbuck)
7.5
Mautic
8.6
Calendaring
BenchmarkONE (formerly Hatchbuck)
7.9
Mautic
8.7
Event/webinar marketing
BenchmarkONE (formerly Hatchbuck)
7.1
Mautic
8.6

Social Media Marketing

BenchmarkONE (formerly Hatchbuck)
4.3
Mautic
7.1
Social sharing and campaigns
BenchmarkONE (formerly Hatchbuck)
6.4
Mautic
7.1
Social profile integration
BenchmarkONE (formerly Hatchbuck)
2.2
Mautic
7.0

Reporting & Analytics

BenchmarkONE (formerly Hatchbuck)
4.2
Mautic
8.8
Dashboards
BenchmarkONE (formerly Hatchbuck)
4.8
Mautic
8.6
Standard reports
BenchmarkONE (formerly Hatchbuck)
1.0
Mautic
8.6
Custom reports
BenchmarkONE (formerly Hatchbuck)
6.8
Mautic
9.0

Platform & Infrastructure

BenchmarkONE (formerly Hatchbuck)
5.8
Mautic
8.7
API
BenchmarkONE (formerly Hatchbuck)
2.1
Mautic
9.2
Role-based workflow & approvals
BenchmarkONE (formerly Hatchbuck)
8.0
Mautic
9.0
Customizability
BenchmarkONE (formerly Hatchbuck)
4.5
Mautic
9.0
Integration with Salesforce.com
BenchmarkONE (formerly Hatchbuck)
6.7
Mautic
9.0
Integration with Microsoft Dynamics CRM
BenchmarkONE (formerly Hatchbuck)
6.9
Mautic
8.0
Integration with SugarCRM
BenchmarkONE (formerly Hatchbuck)
6.9
Mautic
8.0

Pros

BenchmarkONE (formerly Hatchbuck)

  • The product is simple to use but can be as complex as you would like it to be.
  • Customer service and support are great. Always responsive and quick to find a solution.
  • The email templates and instructional videos have been helpful.
  • They definitely understand marketing and have created a simple system to support content delivery.
David Gurian | TrustRadius Reviewer

Mautic

  • Mautic is very good at the tagging system.
  • Mautic is very good at tracking website visitors. Visitors are first marked as unknown, however, once you get a signup Mautic automatically updates their profile.
Shawngela Pierce | TrustRadius Reviewer

Cons

BenchmarkONE (formerly Hatchbuck)

  • They may be a little behind the curve when it comes to some of the advanced features, such as integrating various calendars and e-mail clients.
  • I would like to see them more integrated with social media platforms, such as keeping track of social media activity and adding more platforms that they track within a record.
  • The onboarding process was a bit bumpy and took much longer than expected.
Donald G. Purdy, M.A. | TrustRadius Reviewer

Mautic

  • Reporting can be very misleading sometimes, but you just need to get the hang of it
  • When emailing, you need to know the exact time zone the server is set on, because it may not send the task when you think it would.
  • We think it may have more room to add more templates, the one the platform has turned boring over time— I think it would be an interesting update.
Jimmy Guillermo | TrustRadius Reviewer

Likelihood to Renew

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.7
Based on 23 answers
In case you can't tell, we are in love with Hatchbuck software. Could it be improved? Of course it could, but, based on our current needs, and the needs of our existing and targeted clients so far, Hatchbuck presents the best fit option available.As a partner we are looking to grow with Hacthbuck into the future.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Mautic

No score
No answers yet
No answers on this topic

Usability

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.2
Based on 4 answers
Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Mautic

No score
No answers yet
No answers on this topic

Reliability and Availability

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.5
Based on 8 answers
There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!
Donald G. Purdy, M.A. | TrustRadius Reviewer

Mautic

No score
No answers yet
No answers on this topic

Support Rating

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 9.1
Based on 6 answers
I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Mautic

No score
No answers yet
No answers on this topic

Implementation Rating

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.2
Based on 6 answers
Overall very satisfied. More sample please.
Jim O'Keefe | TrustRadius Reviewer

Mautic

No score
No answers yet
No answers on this topic

Alternatives Considered

BenchmarkONE (formerly Hatchbuck)

I have had more experience with Hatchbuck, and was introduced to it through someone who is quite familiar. My perspective is that for the money, Hatchbuck does all it needs to, and does it well. I'm sure there are comparable products, but this is the first one that I found user friendly enough to be able to use it consistently
Leo Woods | TrustRadius Reviewer

Mautic

Mautic is the new kid on the block, bred from an open source product, we chose to purchase the hosted/supported version. I felt like it stacked up very well against Act-On and even Pardot. I like their data API push and pull with Salesforce - very quick, and the queue was synchronous and we never ran into problems with it. I think compared to Eloque and Marketo, it's definitely lacking features, although much easier to bite off and chew with a small team. We displaced Mautic with Marketo, but mainly because we needed more on the automation and integrations side of things. I think they will continue to make strides, especially on the integrations they have and support. Given how quickly they've come on the scene and have been competitive, I expect to continue to see great things from these guys. Even though we moved onward (we're a fast-growing software company), I would still recommend them!
Ian Nate | TrustRadius Reviewer

Return on Investment

BenchmarkONE (formerly Hatchbuck)

  • It saved us time, as we were able to centralize our marketing and sales efforts
  • It helped close more sales, through nurturing funnels
  • Since it has options to create sales-related tasks, it helped our team be on top of all new prospects and provide timely information
Anonymous | TrustRadius Reviewer

Mautic

  • Automated the lead nurturing process
  • Led to more leads and more customers
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

BenchmarkONE (formerly Hatchbuck)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BenchmarkONE (formerly Hatchbuck) Editions & Modules

Edition
Core$791
Pro$1391
Enterprise$1991
  1. per month
Additional Pricing Details
Listed prices reflect monthly cost for semi-annual billing. Monthly pricing information is available at hatchbuck.com/pricing.

Mautic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mautic Editions & Modules

Edition
Mautic Marketing Automation$0
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    BenchmarkONE (formerly Hatchbuck)
    4.8
    Mautic
    7.8

    Likelihood to Renew

    BenchmarkONE (formerly Hatchbuck)
    8.7
    Mautic

    Usability

    BenchmarkONE (formerly Hatchbuck)
    8.2
    Mautic

    Reliability and Availability

    BenchmarkONE (formerly Hatchbuck)
    8.5
    Mautic

    Performance

    BenchmarkONE (formerly Hatchbuck)
    6.4
    Mautic

    Support Rating

    BenchmarkONE (formerly Hatchbuck)
    9.1
    Mautic

    Implementation Rating

    BenchmarkONE (formerly Hatchbuck)
    8.2
    Mautic

    Add comparison