50 Ratings
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Score 5.3 out of 100
3 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

BenchmarkONE (formerly Hatchbuck)

Hatchbuck is great for small to mid size businesses that are really looking to keep track of their progress with their sales leads as well as their existing customers, as well as tracking the activity their customers are taking from their communications, and automate their sales and marketing funnel as much as possible. We are a SaaS company (software as a service), with sales that range from teeny tiny to very big fish so it's been an easy tool to work with to make sure we are communicating with clients based on their size and needs.
Kaitlin Rawley | TrustRadius Reviewer

Ascend, by Wix

It suits a small business well, and has features for bookings that suit my consulting, plus it would suit accommodation and hospitality businesses as well with its booking system. Although I don’t need to use it, it also works for multiple employees by delegating tasks and multiple bookings. I don’t know how effective this is though, due to not using this aspect.
Vanessa Stupples | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

BenchmarkONE (formerly Hatchbuck)
6.3
Ascend, by Wix
8.3
WYSIWYG email editor
BenchmarkONE (formerly Hatchbuck)
6.3
Ascend, by Wix
9.0
Dynamic content
BenchmarkONE (formerly Hatchbuck)
5.6
Ascend, by Wix
9.0
Ability to test dynamic content
BenchmarkONE (formerly Hatchbuck)
5.3
Ascend, by Wix
8.0
Landing pages
BenchmarkONE (formerly Hatchbuck)
4.0
Ascend, by Wix
8.0
A/B testing
BenchmarkONE (formerly Hatchbuck)
8.9
Ascend, by Wix
Mobile optimization
BenchmarkONE (formerly Hatchbuck)
8.9
Ascend, by Wix
5.0
Email deliverability reporting
BenchmarkONE (formerly Hatchbuck)
6.1
Ascend, by Wix
10.0
List management
BenchmarkONE (formerly Hatchbuck)
5.8
Ascend, by Wix
10.0
Triggered drip sequences
BenchmarkONE (formerly Hatchbuck)
5.8
Ascend, by Wix
7.0

Lead Management

BenchmarkONE (formerly Hatchbuck)
5.5
Ascend, by Wix
7.3
Lead nurturing
BenchmarkONE (formerly Hatchbuck)
4.6
Ascend, by Wix
6.0
Lead scoring and grading
BenchmarkONE (formerly Hatchbuck)
5.8
Ascend, by Wix
5.0
Data quality management
BenchmarkONE (formerly Hatchbuck)
5.7
Ascend, by Wix
9.0
Automated sales alerts and tasks
BenchmarkONE (formerly Hatchbuck)
5.8
Ascend, by Wix
9.0

Campaign Management

BenchmarkONE (formerly Hatchbuck)
7.5
Ascend, by Wix
6.0
Calendaring
BenchmarkONE (formerly Hatchbuck)
7.9
Ascend, by Wix
4.0
Event/webinar marketing
BenchmarkONE (formerly Hatchbuck)
7.1
Ascend, by Wix
8.0

Social Media Marketing

BenchmarkONE (formerly Hatchbuck)
4.3
Ascend, by Wix
6.5
Social sharing and campaigns
BenchmarkONE (formerly Hatchbuck)
6.4
Ascend, by Wix
9.0
Social profile integration
BenchmarkONE (formerly Hatchbuck)
2.2
Ascend, by Wix
4.0

Reporting & Analytics

BenchmarkONE (formerly Hatchbuck)
4.2
Ascend, by Wix
8.3
Dashboards
BenchmarkONE (formerly Hatchbuck)
4.9
Ascend, by Wix
8.0
Standard reports
BenchmarkONE (formerly Hatchbuck)
1.0
Ascend, by Wix
9.0
Custom reports
BenchmarkONE (formerly Hatchbuck)
6.8
Ascend, by Wix
8.0

Platform & Infrastructure

BenchmarkONE (formerly Hatchbuck)
5.8
Ascend, by Wix
8.3
API
BenchmarkONE (formerly Hatchbuck)
2.1
Ascend, by Wix
7.0
Role-based workflow & approvals
BenchmarkONE (formerly Hatchbuck)
8.0
Ascend, by Wix
9.0
Customizability
BenchmarkONE (formerly Hatchbuck)
4.5
Ascend, by Wix
9.0
Integration with Salesforce.com
BenchmarkONE (formerly Hatchbuck)
6.7
Ascend, by Wix
Integration with Microsoft Dynamics CRM
BenchmarkONE (formerly Hatchbuck)
6.9
Ascend, by Wix
Integration with SugarCRM
BenchmarkONE (formerly Hatchbuck)
6.9
Ascend, by Wix

Pros

BenchmarkONE (formerly Hatchbuck)

  • The product is simple to use but can be as complex as you would like it to be.
  • Customer service and support are great. Always responsive and quick to find a solution.
  • The email templates and instructional videos have been helpful.
  • They definitely understand marketing and have created a simple system to support content delivery.
David Gurian | TrustRadius Reviewer

Ascend, by Wix

  • Email automations.
  • Easy accepting sales and payment setup.
  • Professional-looking website.
  • Customer support.
Vanessa Stupples | TrustRadius Reviewer

Cons

BenchmarkONE (formerly Hatchbuck)

  • They may be a little behind the curve when it comes to some of the advanced features, such as integrating various calendars and e-mail clients.
  • I would like to see them more integrated with social media platforms, such as keeping track of social media activity and adding more platforms that they track within a record.
  • The onboarding process was a bit bumpy and took much longer than expected.
Donald G. Purdy, M.A. | TrustRadius Reviewer

Ascend, by Wix

  • Including more social channels for scheduling posts.
  • More differentiated member-only subscription pages.
  • Ability to directly connect to a larger range of domains.
Vanessa Stupples | TrustRadius Reviewer

Likelihood to Renew

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.7
Based on 23 answers
In case you can't tell, we are in love with Hatchbuck software. Could it be improved? Of course it could, but, based on our current needs, and the needs of our existing and targeted clients so far, Hatchbuck presents the best fit option available.As a partner we are looking to grow with Hacthbuck into the future.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Ascend, by Wix

No score
No answers yet
No answers on this topic

Usability

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.2
Based on 4 answers
Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Ascend, by Wix

No score
No answers yet
No answers on this topic

Reliability and Availability

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.5
Based on 8 answers
There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!
Donald G. Purdy, M.A. | TrustRadius Reviewer

Ascend, by Wix

No score
No answers yet
No answers on this topic

Support Rating

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 9.1
Based on 6 answers
I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Ascend, by Wix

No score
No answers yet
No answers on this topic

Implementation Rating

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.2
Based on 6 answers
Overall very satisfied. More sample please.
Jim O'Keefe | TrustRadius Reviewer

Ascend, by Wix

No score
No answers yet
No answers on this topic

Alternatives Considered

BenchmarkONE (formerly Hatchbuck)

I have had more experience with Hatchbuck, and was introduced to it through someone who is quite familiar. My perspective is that for the money, Hatchbuck does all it needs to, and does it well. I'm sure there are comparable products, but this is the first one that I found user friendly enough to be able to use it consistently
Leo Woods | TrustRadius Reviewer

Ascend, by Wix

I looked for a product that covered most business needs and Wix was rated highly and cost effective.
Vanessa Stupples | TrustRadius Reviewer

Return on Investment

BenchmarkONE (formerly Hatchbuck)

  • It saved us time, as we were able to centralize our marketing and sales efforts
  • It helped close more sales, through nurturing funnels
  • Since it has options to create sales-related tasks, it helped our team be on top of all new prospects and provide timely information
Anonymous | TrustRadius Reviewer

Ascend, by Wix

  • Enables memberships to increase email lists.
  • Great email marketing for increased interest in newsletters.
  • I’ve had to change tact to work around not enough member subscription pages.
Vanessa Stupples | TrustRadius Reviewer

Screenshots

Pricing Details

BenchmarkONE (formerly Hatchbuck)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BenchmarkONE (formerly Hatchbuck) Editions & Modules

Edition
Core$791
Pro$1391
Enterprise$1991
  1. per month
Additional Pricing Details
Listed prices reflect monthly cost for semi-annual billing. Monthly pricing information is available at hatchbuck.com/pricing.

Ascend, by Wix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ascend, by Wix Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BenchmarkONE (formerly Hatchbuck)
4.8
Ascend, by Wix
10.0

Likelihood to Renew

BenchmarkONE (formerly Hatchbuck)
8.7
Ascend, by Wix

Usability

BenchmarkONE (formerly Hatchbuck)
8.2
Ascend, by Wix

Reliability and Availability

BenchmarkONE (formerly Hatchbuck)
8.5
Ascend, by Wix

Performance

BenchmarkONE (formerly Hatchbuck)
6.4
Ascend, by Wix

Support Rating

BenchmarkONE (formerly Hatchbuck)
9.1
Ascend, by Wix

Implementation Rating

BenchmarkONE (formerly Hatchbuck)
8.2
Ascend, by Wix

Add comparison