What users are saying about
7 Ratings
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Score 7.1 out of 100
53 Ratings
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Score 9 out of 100

Likelihood to Recommend

BigFix

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
Mark Hannon | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited.If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

BigFix
6.0
Ivanti Unified Endpoint Manager
Anti-Exploit Technology
BigFix
5.0
Ivanti Unified Endpoint Manager
Endpoint Detection and Response (EDR)
BigFix
9.0
Ivanti Unified Endpoint Manager
Centralized Management
BigFix
7.3
Ivanti Unified Endpoint Manager
Hybrid Deployment Support
BigFix
6.3
Ivanti Unified Endpoint Manager
Infection Remediation
BigFix
5.0
Ivanti Unified Endpoint Manager
Vulnerability Management
BigFix
5.7
Ivanti Unified Endpoint Manager
Malware Detection
BigFix
4.0
Ivanti Unified Endpoint Manager

Pros

BigFix

  • It is easy to add systems into BigFix and keep good inventories.
  • The inventory properties can be customized to facilitate various reporting demands.
Anonymous | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

  • Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
  • It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
  • Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
  • Software distribution works well and has a lot flexibility built into the module.
Jesse Miller | TrustRadius Reviewer

Cons

BigFix

  • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
  • The ability to use agentless deployments would be nice.
David Baca | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

  • Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
  • Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BigFix

No score
No answers yet
No answers on this topic

Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager 7.9
Based on 4 answers
We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
Adam Howard | TrustRadius Reviewer

Usability

BigFix

No score
No answers yet
No answers on this topic

Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager 6.8
Based on 2 answers
Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.
Anonymous | TrustRadius Reviewer

Support Rating

BigFix

BigFix 5.9
Based on 3 answers
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
Mark Hannon | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager 8.2
Based on 3 answers
TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BigFix

We used Spiceworks in small scales. BigFix is more enterprise-ready and able to support a large environment like ours. It also offers functions that are not available in Spiceworks.
Anonymous | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.
Anonymous | TrustRadius Reviewer

Return on Investment

BigFix

  • We've been using BigFix for some time and it has helped us with vulnerability remediation.
  • It has reduced our risk level tremendously compared to just using WSUS.
David Baca | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

  • In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
  • Very nice to push software to multiple devices at once.
  • Software portal is useful in allowing users to get what they need without the need for a tech.
Andre Marsolan | TrustRadius Reviewer

Pricing Details

BigFix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ivanti Unified Endpoint Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BigFix
6.6
Ivanti Unified Endpoint Manager
9.2

Likelihood to Renew

BigFix
Ivanti Unified Endpoint Manager
7.9

Usability

BigFix
Ivanti Unified Endpoint Manager
6.8

Support Rating

BigFix
5.9
Ivanti Unified Endpoint Manager
8.2

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