18 Ratings
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Score 8.1 out of 100
54 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Endpoint Security

    6.2

    BigFix

    62%

    Ivanti Unified Endpoint Manager

    Feature Set Not Supported
    N/A
    HCL BigFix ranks higher in 7/7 features

    Anti-Exploit Technology

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Endpoint Detection and Response (EDR)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Centralized Management

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Hybrid Deployment Support

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Infection Remediation

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Vulnerability Management

    5.6
    56%
    2 Ratings
    N/A
    0 Ratings

    Malware Detection

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Ivanti Unified Endpoint Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.0

    BigFix

    60%
    4 Ratings
    9.4

    Ivanti Unified Endpoint Manager

    94%
    34 Ratings

    Likelihood to Renew

    BigFix

    N/A
    0 Ratings
    7.9

    Ivanti Unified Endpoint Manager

    79%
    4 Ratings

    Usability

    BigFix

    N/A
    0 Ratings
    6.8

    Ivanti Unified Endpoint Manager

    68%
    2 Ratings

    Support Rating

    6.0

    BigFix

    60%
    5 Ratings
    8.4

    Ivanti Unified Endpoint Manager

    84%
    4 Ratings

    Likelihood to Recommend

    HCL Technologies

    BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented. Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
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    Ivanti

    There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited. If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
    Read full review

    Pros

    HCL Technologies

    • It is easy to add systems into BigFix and keep good inventories.
    • The inventory properties can be customized to facilitate various reporting demands.
    Read full review

    Ivanti

    • Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
    • It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
    • Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
    • Software distribution works well and has a lot flexibility built into the module.
    Read full review

    Cons

    HCL Technologies

    • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
    • The ability to use agentless deployments would be nice.
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    Ivanti

    • Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
    • Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.
    Read full review

    Pricing Details

    BigFix

    Starting Price

    Editions & Modules

    BigFix editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Ivanti Unified Endpoint Manager

      Starting Price

      Editions & Modules

      Ivanti Unified Endpoint Manager editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        HCL Technologies

        No answers on this topic

        Ivanti

        We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
        Read full review

        Usability

        HCL Technologies

        No answers on this topic

        Ivanti

        Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.
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        Support Rating

        HCL Technologies

        While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
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        Ivanti

        TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
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        Alternatives Considered

        HCL Technologies

        We used Spiceworks in small scales. BigFix is more enterprise-ready and able to support a large environment like ours. It also offers functions that are not available in Spiceworks.
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        Ivanti

        It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.
        Read full review

        Return on Investment

        HCL Technologies

        • When there is a need to patch a Windows System it has worked
        Read full review

        Ivanti

        • In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
        • Very nice to push software to multiple devices at once.
        • Software portal is useful in allowing users to get what they need without the need for a tech.
        Read full review

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