Likelihood to Recommend HCL BigFix is well-suited:
Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency. However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets. Read full review Asset Manager is great for people who understand the Software Development Lifecycle and are familiar with the terminology, however for a new assistant, or a new novice user, the software can seem over-whelming with the rather confusing terminology and a multitude of tabs that open up. It's definitely great software to use for a professional PM, however an assistant would be lost in the tools being offered.
Read full review Pros Software inventory. Patch deployment. Patch review. Read full review Export Excel function Notifications Display set up Contract to asset relationship Read full review Cons The patching function is difficult for RedHat Linux servers, and can be improved. The site configuration and access control appears to be cumbersome. Read full review Need more video tutorials - Although HP has great FAQs and has included the keyword search for topics, but some video tutorials would be great to help a new user. Overwhelming at times. I remember when I first started using the software, just the magnitude of tools were too much. However even though I don't use half the tools even now, just the possibility of more functions available to me, makes it a great software. Secure Log-in - I would like HP to invest into single sign-on where you don't need to put in your user ID & password constantly. A push notification to a personal device would a great added feature. Read full review Likelihood to Renew I find HP Asset Manager useful but sometimes too much data needs to be entered.
Read full review Usability I have used 2 systems (chevron and HPAM), each has it's pluses and minuses. Once I was comfortable with the system I gave it an above average score
Read full review Support Rating Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
Read full review Have not interacted with HP support that much
Read full review Alternatives Considered We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
Read full review HP Asset Manager is definitely enterprise grade, whereas the other asset Management programs I have are specific to either one industry or a smaller locations that might not need the deep analysis & reporting functionalities & tools that are provided by HP. The cost is indeed higher than other programs like Fox Graphic Tracker (Internal Software) and Samange that I have used in the past, but for a large enterprise with multiple ongoing projects, HP Asset Manager is the way to go !
Read full review Return on Investment When there is a need to patch a Windows System it has worked Read full review HP Asset Manager is great for compliance purposes. We know we have all the licenses in place when needed for upgrades or yearly reviews. Saves us times. Ability to track & print reports saves PMs time in quartely reviews. Great way to prepare for any presentations by the use of analytical tools which saves us money in investing in other software for presentation purposes. Read full review ScreenShots