7 Ratings
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Score 7.1 out of 100
1 Rating
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Score 1 out of 100

Likelihood to Recommend

BigFix

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
Mark Hannon | TrustRadius Reviewer

OpenText Security Suite, powered by OpenText EnCase

It is more suited to environments that have a large internal user base since there will be more incidents that require forensic analysis. It will be less suited for environments that have a small internal user base due to the fact that there would be fewer incidents that require forensic analysis, but it really depends on the industry that a small internal user base is a part of.
Sergil Cave | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

BigFix
6.0
OpenText Security Suite, powered by OpenText EnCase
Anti-Exploit Technology
BigFix
5.0
OpenText Security Suite, powered by OpenText EnCase
Endpoint Detection and Response (EDR)
BigFix
9.0
OpenText Security Suite, powered by OpenText EnCase
Centralized Management
BigFix
7.3
OpenText Security Suite, powered by OpenText EnCase
Hybrid Deployment Support
BigFix
6.3
OpenText Security Suite, powered by OpenText EnCase
Infection Remediation
BigFix
5.0
OpenText Security Suite, powered by OpenText EnCase
Vulnerability Management
BigFix
5.7
OpenText Security Suite, powered by OpenText EnCase
Malware Detection
BigFix
4.0
OpenText Security Suite, powered by OpenText EnCase

Pros

BigFix

  • It is easy to add systems into BigFix and keep good inventories.
  • The inventory properties can be customized to facilitate various reporting demands.
Anonymous | TrustRadius Reviewer

OpenText Security Suite, powered by OpenText EnCase

  • Functionality meets minimal requirements, since it performs forensic investigations as advertised.
Sergil Cave | TrustRadius Reviewer

Cons

BigFix

  • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
  • The ability to use agentless deployments would be nice.
David Baca | TrustRadius Reviewer

OpenText Security Suite, powered by OpenText EnCase

  • Their UI definitely needs to be more user-friendly, right now it is very cumbersome to run and view investigations.
  • Authentication mechanism should be a simple username/password, not certificate-based which is difficult to manage.
  • Needs better support documentation for the product, it is difficult to find solutions to issues that we run into.
Sergil Cave | TrustRadius Reviewer

Support Rating

BigFix

BigFix 5.9
Based on 3 answers
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
Mark Hannon | TrustRadius Reviewer

OpenText Security Suite, powered by OpenText EnCase

OpenText Security Suite, powered by OpenText EnCase 1.0
Based on 2 answers
Because support is non-existent whenever you have a functionality issue using the product. Also since the UI is so cumbersome to use we could use as much support as possible. Whenever we ask for support we are told to take the training which costs us more money. I believe that support should be easily accessible and affordable for the client
Sergil Cave | TrustRadius Reviewer

Alternatives Considered

BigFix

We used Spiceworks in small scales. BigFix is more enterprise-ready and able to support a large environment like ours. It also offers functions that are not available in Spiceworks.
Anonymous | TrustRadius Reviewer

OpenText Security Suite, powered by OpenText EnCase

The other forensic tool that is a direct competitor to EnCase and wasn't listed above is the Forensic Toolkit or FTK. I believe that FTK is a better tool overall simply because it is easier to manage and use when it comes to investigations. Unfortunately, I wasn't part of the decision process and EnCase was the tool selected, otherwise, I would have recommended FTK.
Sergil Cave | TrustRadius Reviewer

Return on Investment

BigFix

  • We've been using BigFix for some time and it has helped us with vulnerability remediation.
  • It has reduced our risk level tremendously compared to just using WSUS.
David Baca | TrustRadius Reviewer

OpenText Security Suite, powered by OpenText EnCase

  • One negative impact would be that since the UI is cumbersome to use we would need to spend more money on training which is not always feasible.
  • Another negative impact would be that since there is not much support available this slows down investigations due to finding out how to troubleshoot and fix functionality issues.
  • One positive impact would be that since it meets minimal requirements when it comes to forensic analysis it gives us visibility on any malicious activity occurring on a user's endpoint.
Sergil Cave | TrustRadius Reviewer

Pricing Details

BigFix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Security Suite, powered by OpenText EnCase

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BigFix
6.6
OpenText Security Suite, powered by OpenText EnCase
1.0

Support Rating

BigFix
5.9
OpenText Security Suite, powered by OpenText EnCase
1.0

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