What users are saying about
7 Ratings
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Score 7.1 out of 100
18 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

BigFix

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
Mark Hannon | TrustRadius Reviewer

Palo Alto Networks Traps

Traps is a fantastic tool for malware prevention and works great alongside traditional A/V. Integration with other Palo Alto gear is also very nice, as it can tap into other products/tools for enhanced functionality. Traps is great at quarantining malicious code to a single source and stops the spread of malware that uses network shares to spread very well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

BigFix
6.0
Palo Alto Networks Traps
7.1
Anti-Exploit Technology
BigFix
5.0
Palo Alto Networks Traps
7.7
Endpoint Detection and Response (EDR)
BigFix
9.0
Palo Alto Networks Traps
6.8
Centralized Management
BigFix
7.3
Palo Alto Networks Traps
7.3
Hybrid Deployment Support
BigFix
6.3
Palo Alto Networks Traps
4.6
Infection Remediation
BigFix
5.0
Palo Alto Networks Traps
6.6
Vulnerability Management
BigFix
5.7
Palo Alto Networks Traps
8.8
Malware Detection
BigFix
4.0
Palo Alto Networks Traps
7.7

Pros

BigFix

  • It is easy to add systems into BigFix and keep good inventories.
  • The inventory properties can be customized to facilitate various reporting demands.
Anonymous | TrustRadius Reviewer

Palo Alto Networks Traps

  • Malware detection without existing signatures
  • Test detonation of unknown files in the cloud and locally
  • Prevention of threats that traditional AV can't block
Anonymous | TrustRadius Reviewer

Cons

BigFix

  • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
  • The ability to use agentless deployments would be nice.
David Baca | TrustRadius Reviewer

Palo Alto Networks Traps

  • To be honest, at this time I don't have any suggestions for you guys. Sales team was great, tech team is great, product has been great. I like the interface.. so no complaints or suggestions yet!
DeForge, Peter | TrustRadius Reviewer

Support Rating

BigFix

BigFix 5.9
Based on 3 answers
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
Mark Hannon | TrustRadius Reviewer

Palo Alto Networks Traps

Palo Alto Networks Traps 10.0
Based on 5 answers
The team that supports us are tremendous, they have helped us in upgrading the versions. The upgrade didn’t go on smoothly however their support to fix the issues are great. And lots of help from them to advice us on better use the Traps. Exceptional supports have been given to us by the team.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BigFix

We used Spiceworks in small scales. BigFix is more enterprise-ready and able to support a large environment like ours. It also offers functions that are not available in Spiceworks.
Anonymous | TrustRadius Reviewer

Palo Alto Networks Traps

Traps and its integration with central management tools by Palo Alto and wildfire was a better fit for our environment. Others provided similar levels of protection but in some cases did not live up to expectations as traps did. Palo Alto also worked with us to better Traps, its management tool, and deployment issues. Other vendors were not as forthcoming with support
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Return on Investment

BigFix

  • We've been using BigFix for some time and it has helped us with vulnerability remediation.
  • It has reduced our risk level tremendously compared to just using WSUS.
David Baca | TrustRadius Reviewer

Palo Alto Networks Traps

  • Traps had an agent upgrade get "stuck" that required me to manually reboot servers into safe mode to remediate it. Traps/Cortex ROI is by far negative. I'm pretty well-paid. Requiring multiple hours of my time to remediate your [bad] product entirely destroys any benefit.
Jeff Nichols | TrustRadius Reviewer

Pricing Details

BigFix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Palo Alto Networks Traps

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BigFix
6.6
Palo Alto Networks Traps
7.0

Support Rating

BigFix
5.9
Palo Alto Networks Traps
10.0

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