HCL BigFix vs. VMware Carbon Black Endpoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigFix
Score 8.2 out of 10
N/A
BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).N/A
Carbon Black Endpoint
Score 8.2 out of 10
N/A
The VMware Carbon Black Endpoint solution (formerly Cb Defense) is an endpoint security and "next-gen antivirus (NGAV)" that uses machine learning and behavioral models to analyze endpoint data and uncover malicious activity to stop all types of attacks before they reach critical systems. Endpoint Standard captures and stores endpoint activity, enabling a comprehensive view of any suspicious activity on endpoints, including visibility into the entire attack chain, so users can understand the…N/A
Pricing
HCL BigFixVMware Carbon Black Endpoint
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BigFixCarbon Black Endpoint
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HCL BigFixVMware Carbon Black Endpoint
Top Pros
Top Cons
Features
HCL BigFixVMware Carbon Black Endpoint
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
HCL BigFix
-
Ratings
VMware Carbon Black Endpoint
9.4
3 Ratings
11% above category average
Anti-Exploit Technology00 Ratings9.43 Ratings
Endpoint Detection and Response (EDR)00 Ratings9.73 Ratings
Centralized Management00 Ratings9.43 Ratings
Hybrid Deployment Support00 Ratings9.01 Ratings
Infection Remediation00 Ratings9.73 Ratings
Vulnerability Management00 Ratings9.62 Ratings
Malware Detection00 Ratings9.43 Ratings
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HCL BigFixVMware Carbon Black Endpoint
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Medium-sized Companies
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Enterprises
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User Ratings
HCL BigFixVMware Carbon Black Endpoint
Likelihood to Recommend
9.0
(5 ratings)
9.0
(7 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
6.0
(3 ratings)
8.8
(3 ratings)
User Testimonials
HCL BigFixVMware Carbon Black Endpoint
Likelihood to Recommend
HCL Technologies
HCL BigFix is well-suited:
  1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
  2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
  3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
    However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
  4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.
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VMware by Broadcom
Cb Defense has been working very well in our organization. It is giving us much better insight into the applications that people are running on their systems (without authorization). This software is also great because it provides visibility into systems that are remote (off the network but still have Internet access). The out of band feature is great to help ensure that the systems are protected even when a user is traveling.
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Pros
HCL Technologies
  • Software inventory.
  • Patch deployment.
  • Patch review.
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VMware by Broadcom
  • History of Process Execution, really anything that happens in the system is easily seen within the Dashboard. I can determine if a bad actor has infected the system, be it malware, backdoor, rootkit, Trojan, then from that point, I can put the system into Quarantine.
  • Being able to quarantine the system from the Dashboard. With these type of tools, pulling the power and running a hard drive image is not needed. Put the system in quarantine, start the analysis. A year ago, the network engineer might move the system into a VLAN that has no access to anything, except the system performing the remote analysis... Now I do not have to rely on anyone to move a system, power it down, pull the drive, or image the drive. I can just start the analysis right from my workstation.
  • The Live Response, again goes hand in hand with the quarantine feature.
  • By now, I am sure you see a process. Its simple, and easy and all done from a cloud-based console, called the dashboard. .. deploy the agent, create the policy, and active live response, set up email alerts, and monitor your endpoints... you are now ready to perform a triage in the event of an infection. We have step 1, step 2, step 3... but, just remember, things do happen, nothing is perfect, but this product has its advantages.
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Cons
HCL Technologies
  • The patching function is difficult for RedHat Linux servers, and can be improved.
  • The site configuration and access control appears to be cumbersome.
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VMware by Broadcom
  • Policy management can be cumbersome. It is simple to set up a single policy but you have no way to apply the rules to multiple groups. If you need to set up the same rule to multiple policies, you need to type it over again.
  • Agent updates can be very slow to deploy. We use a mix of rolling out updates via the web console and our management appliance. It can take several weeks to update all agents.
  • We can be confused on why a rule will apply to a file. Sometimes something is blocked but we don't understand why.
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Usability
HCL Technologies
No answers on this topic
VMware by Broadcom
The console of the product is very easy to use. It provides great detailed information about all aspects of things occurring on the endpoint. It was easy to deploy and set up. The centralized cloud-based interface has made it easy to add two domains and manage them under a single pane with multiple admins. The only reason I wouldn't give it a higher score is a little bit of lag between updated info from the clients and also the lack of accountability in the deployment process. You set the deployment up for multiple machines and can't easily see if it was successful and/or it takes a while to see if it succeeded or failed.
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Support Rating
HCL Technologies
Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
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VMware by Broadcom
First, I need to disclose that our support is provided by SecureWorks. We purchased CB Defense from them, and they provide 24x7 monitoring and notification services for the solution and its deployment on our endpoints. To date, we are very pleased with this arrangement
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Alternatives Considered
HCL Technologies
We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
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VMware by Broadcom
Cb is cloud-based and has a more advanced policy management. It also has better forensics information. Cost was similar, but Cb added cost savings in terms of IT management resources. We also have the ability to talk directly with engineers and have input on feature updates.
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Return on Investment
HCL Technologies
  • When there is a need to patch a Windows System it has worked
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VMware by Broadcom
  • Cb Defense has had a positive impact on the business objectives since we've been able to check off "advanced threat prevention".
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ScreenShots

Carbon Black Endpoint Screenshots

Screenshot of Cb Defense Dashboard
See every attack and potential threat at a glance in this interactive viewScreenshot of Cb Defense Alert Triage
Get answers to how and why each attack occurredScreenshot of Cb Defense Response
Strengthen your defenses with every attack