What users are saying about
51 Ratings
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Score 9.2 out of 100
42 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

HCL Connections (formerly from IBM)

IBM Connections is well suited for larger organizations that need an internal social networking tool and are willing to deal with IBM and the complexity of the software. It is less appropriate for smaller organizations and those who don't want to deal with the complexity, or IBM's awful customer service and prices.
Jeremiah Miller | TrustRadius Reviewer

SDL Tridion

SDL Tridion works well for organizations with a large website with a lot of content to continuously create and manage. The use of page templates and component presentations makes creating new pages fairly straightforward. It can be a little cumbersome when it comes to trying to "break from the norm" and build web pages that are outside of the template-driven format; however, there are ways around this to create pages that break away from the normal page-template format of the website. In this regard, SDL Tridion can be pretty flexible, allowing us to create a lot of custom functionality to keep up with constantly changing web trends.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

HCL Connections (formerly from IBM)
SDL Tridion
10.0
Role-based user permissions
HCL Connections (formerly from IBM)
SDL Tridion
10.0

Platform & Infrastructure

HCL Connections (formerly from IBM)
SDL Tridion
9.5
API
HCL Connections (formerly from IBM)
SDL Tridion
9.0
Internationalization / multi-language
HCL Connections (formerly from IBM)
SDL Tridion
10.0

Web Content Creation

HCL Connections (formerly from IBM)
SDL Tridion
7.0
WYSIWYG editor
HCL Connections (formerly from IBM)
SDL Tridion
8.0
Code quality / cleanliness
HCL Connections (formerly from IBM)
SDL Tridion
9.0
Admin section
HCL Connections (formerly from IBM)
SDL Tridion
8.0
Page templates
HCL Connections (formerly from IBM)
SDL Tridion
5.0
Library of website themes
HCL Connections (formerly from IBM)
SDL Tridion
5.0
Mobile optimization / responsive design
HCL Connections (formerly from IBM)
SDL Tridion
6.0
Publishing workflow
HCL Connections (formerly from IBM)
SDL Tridion
10.0
Form generator
HCL Connections (formerly from IBM)
SDL Tridion
5.0

Web Content Management

HCL Connections (formerly from IBM)
SDL Tridion
6.6
Content taxonomy
HCL Connections (formerly from IBM)
SDL Tridion
10.0
SEO support
HCL Connections (formerly from IBM)
SDL Tridion
9.0
Bulk management
HCL Connections (formerly from IBM)
SDL Tridion
6.0
Availability / breadth of extensions
HCL Connections (formerly from IBM)
SDL Tridion
5.0
Community / comment management
HCL Connections (formerly from IBM)
SDL Tridion
3.0

Pros

HCL Connections (formerly from IBM)

  • The plugin for MS Office/Explorer has made saving and sharing working documents extremely convenient for me and my close colleagues
  • The newsfeed feature conveniently aggregates updates from the communities/people you follow. It's nice not to have to jump from community to community to see what's going on in the organization
  • The various apps can be used for several purposes. A little creativity goes a long way when establishing what type of information the apps can be useful for communicating
Anonymous | TrustRadius Reviewer

SDL Tridion

  • Makes it easy to spin up a new site quickly
  • Allows for numerous users to work on the same site without conflicting with each other's changes
  • Allows you to unpublish changes or revert to old versions if you make a mistake
  • Allows you to time publishing actions (for example, you can set it to happen overnight)
Kirsten McGlone | TrustRadius Reviewer

Cons

HCL Connections (formerly from IBM)

  • The lack of a note-taking tool became a bigger and bigger issue as time went on. Our pilot users felt Connections was a natural place to take and share meeting notes – including photos, drawings, recorded audio, etc. – and were always frustrated that there was no easy, organized way to do that. We tried using a Blog, Wiki, etc. but nothing really resonated as a good solution for this.
  • The Wiki tool is weak, providing rigid structure but with few options. A Community can only have a single Wiki, for instance. Wikis are weak in the mobile app as well; they’re not even easy to navigate. Users ended up ignoring Wikis completely despite our efforts to get them to convert documents like guidelines, policies, procedures, handbooks, etc. into Wiki form.
  • The Windows Explorer plug-in was useful but required a lot of manual intervention to setup. For instance, once a user joins a Community in Connections, the Community also has to be manually added to the Explorer plug-in so the user can find, open and edit files with it. We felt this process should be much more automated.
  • Tagging is only relevant in the web UI and, to a lesser extent, in the mobile app. However, in the Windows Explorer plug-in, Tags are not usable at all making it difficult to find things that were easy to find in the web UI.
  • IBM Docs was not included in the on-premises deployment; it was an additional license so we did not test it. Documents, mainly Microsoft Office files, are still the single most common way our user community creates, shares, edits and presents information. That proved to be a major gap for our users, and slowed user adoption considerably. We considered testing it, but IBM Docs would only work for about half of our users so we found ourselves wondering if we really wanted to support two document editing platforms. IBM Docs also offers no way to work offline as far as we could tell. This also meant we would need to keep licensing Microsoft Office which is not cheap.
  • Consulting costs are high because the back-end environment is complex. Installing, administrating and even patching Connections is a fairly complex process. We needed to hire consultants to install our test environment and any major upgrades would’ve required additional consulting fees. Any 3rd party add-ons we looked at were highly technical in nature meaning…you guessed it, more consulting costs.
  • Administrating IBM Connections requires editing XML files in a specific, secure way that is typically done in a console. I love consoles as much as the next admin, but when you only use a console once every 2 months it means looking up all the documentation and re-educating yourself. A single change could take me 2 hours to implement. 3rd party admin dashboards do exist, at an additional cost, but IBM really should provide a much easier way to manage the environment.
  • The lack of in-person or online training courses, materials, videos, etc. really discouraged a lot of users. The only decent training we could find (marketing videos aside) was a single video series on Lynda.com which, of course, was an additional cost. In the end that video didn’t really help our users much beyond introductory concepts.
  • IBM includes reporting, but it’s a massive Cognos system requiring some serious hardware and Cognos expertise. We had neither, and would have ultimately opted for a 3rd party add-on for reporting and statistics.
  • An often overlooked concern is eDiscovery. Our contracted eDiscovery service extensively works with various ECMs, but had no idea how they would handle Connections data. The cloud version of Connections offers an add-on for eDiscovery, but as far as we could tell IBM offered nothing for on-premises deployments.
Anonymous | TrustRadius Reviewer

SDL Tridion

  • Doesn't work well in all browsers. Tridion is a Microsoft product so they really push IE; however, now-a-days it SHOULD work in all browsers. Even though they say to use IE, Chrome actually functions the best with Tridion.
  • It uses Dreamweaver Syntax. Dreamweaver syntax is completely out-dated and SDL really needs to come up with a better way of looping through content by using it's own structure or using .NET syntax to loop through items - Dreamweaver syntax is not the way to go
  • Component Templates and Page Templates. Tridion uses Component Templates and Dreamweaver templates to display content and store the content that is to be displayed. These 2 items could easily be converted into 1 group of items, but SDL chose to keep them separate therefore increasing the complexity of Tridion
  • Steep learning curve. Tridion has a very steep learning curve and it will take some time to train people on it. We had to hire 4 Tridion experts (at probably around $1000 / day) to get everyone trained on Tridion and then build the structure for Tridion
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.7
Based on 7 answers
Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.
Anonymous | TrustRadius Reviewer

SDL Tridion

SDL Tridion 6.3
Based on 15 answers
I believe SDL Tridion is the best CMS product out there currently. Every CMS has its problems and strengths but SDL Tridion overall seems like the best solution for large enterprise corporations. The fact that it can be implemented in java or .net makes it attractive to many clients
Piti Itharat | TrustRadius Reviewer

Usability

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 9.0
Based on 4 answers
Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.
Anonymous | TrustRadius Reviewer

SDL Tridion

SDL Tridion 8.5
Based on 2 answers
The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
Anonymous | TrustRadius Reviewer

Reliability and Availability

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 10.0
Based on 2 answers
Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.
Anonymous | TrustRadius Reviewer

SDL Tridion

No score
No answers yet
No answers on this topic

Performance

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 9.0
Based on 2 answers
IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.
Anonymous | TrustRadius Reviewer

SDL Tridion

No score
No answers yet
No answers on this topic

Support Rating

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 8.0
Based on 8 answers
IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.
Anonymous | TrustRadius Reviewer

SDL Tridion

No score
No answers yet
No answers on this topic

Implementation Rating

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.3
Based on 2 answers
Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.
Anonymous | TrustRadius Reviewer

SDL Tridion

No score
No answers yet
No answers on this topic

Alternatives Considered

HCL Connections (formerly from IBM)

From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
Chris Whisonant | TrustRadius Reviewer

SDL Tridion

It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
Anonymous | TrustRadius Reviewer

Scalability

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.0
Based on 2 answers
Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?
Anonymous | TrustRadius Reviewer

SDL Tridion

No score
No answers yet
No answers on this topic

Return on Investment

HCL Connections (formerly from IBM)

  • Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
  • Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
Tony Morales, PMP, CSM | TrustRadius Reviewer

SDL Tridion

  • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
  • The learning curve is very slow, so training takes a lot of time and cost.
  • The revamped corporate site looks clean, modern, and is mobile-friendly.
Anonymous | TrustRadius Reviewer

Pricing Details

HCL Connections (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SDL Tridion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

HCL Connections (formerly from IBM)
8.9
SDL Tridion
8.0

Likelihood to Renew

HCL Connections (formerly from IBM)
7.7
SDL Tridion
6.3

Usability

HCL Connections (formerly from IBM)
9.0
SDL Tridion
8.5

Reliability and Availability

HCL Connections (formerly from IBM)
10.0
SDL Tridion

Performance

HCL Connections (formerly from IBM)
9.0
SDL Tridion

Support Rating

HCL Connections (formerly from IBM)
8.0
SDL Tridion

Implementation Rating

HCL Connections (formerly from IBM)
7.3
SDL Tridion

Scalability

HCL Connections (formerly from IBM)
7.0
SDL Tridion

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