Brassring, formerly from IBM and part of the Kenexa Talent Acquisition Suite, and now sold by Infinite Computer Solutions, is an enterprise grade ATS and onboarding solution. It allows companies to find the right talent, track and manage candidates, and use candidate data to spot trends within the applicant pool.
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symplr Talent Management Solutions
Score 7.3 out of 10
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symplr acquired HealthcareSource in July, 2021. The former HealthcareSource now forms the foundation fo the symplr talent management suite.
Kenexa is is well suited for any organization that has more than 3000 employees globally. I would not recommend this to startups or a growing organization with less than 3000 employees. But once you cross this number, Kenexa becomes useful and is a brilliant tool for global operations - recruiting. I would recommend this tool to any organization that has offices in many countries/geographies as well.
If their HRIS system holds all their data - employees, supervisors, positions then HealthcareSource can really take advantage of that data and save you a lot of time. We looked at a lot of systems and one of our needs was both Applicant Tracking and Performance Management and these systems work very well together. Other systems we looked at didn't have all our most needed features - we needed a vendor that could do both, integrate with our HRIS, report back data in a customizable fashion, and be user friendly. Some systems listed the features but during the demo and product reference calls we found they didn't perform as advertised. Some had reporting but the reporting was missing key data or didn't export in a data friendly manner. We have found HealthcareSource to be not only "pretty" - aka user friendly/non-cluttered but also had the engine under the hood as well that met our data analyst needs.
Kenexa allows Boolean key word search within a particular requisition so it makes sifting through a high number of applicants manageable and effective
Kenexa can be tailored to meet individual business needs. During the time we’ve had Kenexa here I’ve used it in support of a few different business segments and for each the way the system was used to “position” candidate statuses have varied based on the individual need of the business. One example is when interviewing a high volume of applicants internationally, we were able to send qualified applicants through to the “event manager” and it would enable the candidate to select his/her interview date/time based on previously submitted options inputted by our Kenexa users.
Kenexa allows one to customize and score questions for each open requisition that applicants complete as they apply. The system then sorts applicants according to the score of candidate answers allowing for easy sorting of top qualified candidates.
When any company implements a new program they have specific needs that they want customized for them. Healthcare source did a great job providing excellent customer service to our HR and IT professionals working behind the scenes to help us maximize the programs potential at our organization. They did not limit us to any standard uses or prohibit us from reaching our internal goals. Some examples include specialized reports, data uploads of employee data and time frames for our annual reviews.
They provided us with training and retraining and more training on using the system. This included training new members of our team when we had turnover in HR and inviting us to conferences and webcasts regularly.
The presentation of the software was very appealing and that may seem small but it really helps appeal to the employees that use it for their reviews.
BrassRing's application system for candidates is prone to freezing and crashing in the middle of the application causing potential candidates to lose all progress. I filled out the application myself and witnessed these issues first hand, on top of several complaints I received via phone and email from candidates attempting to apply via the BrassRing service. Also, the Parsing system within the application is not capable of pulling any meaningful information out of text documents.
Each user must be added to each job in order for that job, and the candidates in it, to show up in relevant searches. This becomes a problem when a new team member joins the account and needs access to all of the previous openings just so that they can find candidates already in the system. The account I was working on involved literally hundreds of new openings a month, meaning that any movement of personnel on or off the account would mean having to update potentially thousands of old positions just to allow them to be able to mine the ATS for candidates. I don't see any particular reason why someone with access to the system should have to be given access to each individual job. If a particular position needs to be kept confidential for whatever reason then that individual position should be able to be set to only show to authorized recruiters. The rest of the positions should automatically be searchable by anyone with appropriate access to the ATS to allow for basic level candidate mining and movement.
I am confident that the Kenexa product will continue to evolve to meet the needs of our business in an ever changing work environment. The affiliation with IBM also plays a factor as we have a long standing successful relationship with IBM products. We will be looking to integrate other Kenexa products in the near future to streamline our HR processes.
Looking back we can say that every year we used Performance Manager and other products too like HeathcareSource's Compensation and Position Manager we saw the ease of use for employees and HR staff members increase, we saw employees getting more comfortable with the product and HR Staff getting better at expressing their needs to the HealthcareSource team and this made us want to stay with the same company, when things are getting better each year we know we are in the right place.
I feel like I am pretty decent with computers and systems. It was fairly easy to use it after about a week or two . But I have seen people struggle with it as well as some people not use it at all. It can be slow at times and not work at times. But Its a fine system.
It is a very basic system. It may be OK for entry level positions only. The practice of removing CVs while the recruitment process is ON is disturbing and there is no one to explain or to inform why it is being done. Even a routine mail is not sent to the client/consultant. I am surprised how this system is continuing without too many complaints.
On the previous rating scale, I kept thinking "it depends". If I know it's an easy question or easy fix, the response is super fast. If I know I am asking something complex, custom or I just know it's not going to be able to be answered by 1st tier, it can take some time. I have worked on these issues with them (they are all very nice) I do now have avenues for finding things out from one person. We had one issue where we had a major problem and it required a software patch and their support team worked throughout the weekend to create, QA, and deliver the patch as promised. I was very impressed
SF ATS was not available at the time and Taleo was thought to be too expensive. In retrospect, given the amount of customization and leveraging of other vendor technology for things like analytics I suspect any cost advantage we realized evaporated
Both Health Stream and Healthcare Source have to-do lists, completion lists, and tracking. However, the functionality of Healthcare Source is far superior to HealthStream. The notifications are much better and helpful. The tracking on Healthcare Source is easy to use and see. Overall the interface in Healthcare Source is more intuitive.
NetLearning has increased our nursing CEU credits with the most efficiency. Now nurses can take courses on NetLearning and have it track their hours.
On a compliance standpoint, NetLearning has benefited us when we are being audited and we have to show what trainings or classes an employee has made. Also, to make sure that their certifications are up to date.
