HealthStream Learning & Performance vs. Medallia Agent Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HealthStream Learning & Performance
Score 8.0 out of 10
N/A
HealthStream is a cloud-based Talent Management Suite specifically designed for the healthcare sector. Focused on training (LMS), the suite also includes performance management, competency, simulation and credentialing. HealthStream also provides research services to healthcare organizations.N/A
Medallia Agent Connect
Score 6.8 out of 10
N/A
Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.N/A
Pricing
HealthStream Learning & PerformanceMedallia Agent Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HealthStream Learning & PerformanceMedallia Agent Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HealthStream Learning & PerformanceMedallia Agent Connect
Top Pros
Top Cons
Features
HealthStream Learning & PerformanceMedallia Agent Connect
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
HealthStream Learning & Performance
6.0
8 Ratings
22% below category average
Medallia Agent Connect
-
Ratings
Corporate goal setting5.86 Ratings00 Ratings
Subordinate goal setting5.05 Ratings00 Ratings
Individual goal setting5.86 Ratings00 Ratings
Line-of sight-visibility6.86 Ratings00 Ratings
Performance tracking6.88 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
HealthStream Learning & Performance
6.8
9 Ratings
16% below category average
Medallia Agent Connect
-
Ratings
Performance plans6.24 Ratings00 Ratings
Plan weighting5.03 Ratings00 Ratings
Manager note taking5.01 Ratings00 Ratings
Performance improvement plans7.05 Ratings00 Ratings
Review status tracking8.08 Ratings00 Ratings
Rater nomination workflow7.03 Ratings00 Ratings
Review reminders9.04 Ratings00 Ratings
Workflow restrictions5.02 Ratings00 Ratings
Multiple review frequency8.03 Ratings00 Ratings
Reporting7.78 Ratings00 Ratings
Best Alternatives
HealthStream Learning & PerformanceMedallia Agent Connect
Small Businesses
iSpring Learn
iSpring Learn
Score 8.9 out of 10
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
Bridge Learning Platform
Bridge Learning Platform
Score 10.0 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Bridge Learning Platform
Bridge Learning Platform
Score 10.0 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HealthStream Learning & PerformanceMedallia Agent Connect
Likelihood to Recommend
7.3
(21 ratings)
9.0
(2 ratings)
Likelihood to Renew
9.0
(12 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
6.9
(5 ratings)
10.0
(1 ratings)
User Testimonials
HealthStream Learning & PerformanceMedallia Agent Connect
Likelihood to Recommend
HealthStream
HealthStream is a wonderful tool for assigning assessments and evaluating knowledge. The assessments have a large pool of questions to pull from. The exams are timed and will generate a test report at the end of the exam so the clinical team can see what tests were passed and failed. These are helpful in ensuring we know what the nurse needs extra education on. HealthStream would be less suited for education items that would need to be validated in person...skills such as CPR.
Read full review
Medallia
The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
Read full review
Pros
HealthStream
  • Reporting. Having the ability to track compliance (and non-compliance) at our fingertips ensures that we are up-to-date with Federal, State, Local and internal policies, requirements and educational initiatives
  • Customization. Developing in-house materials, specific to our variable training needs is a huge plus - HealthStream's commitment to SCORM-ready content since 2011 has made it simple for us to connect, engage and interact with all of our staff and providers.
  • Integration. Allowing us to interface with our HRM/HRIS systems is invaluable. Keeping up with a dynamic workforce, both in terms of retention and attrition, would not be possible without our current interface structures.
Read full review
Medallia
  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Read full review
Cons
HealthStream
  • Embedding elearning tutorials into HealthStream can be a bit complicated, and even slow down the site for the end user. In my experience, I found it much easier to just offer a link to the tutorial through the assessment portion.
  • Keeping users synced into the most up-to-date user groups can be a bit tricky. If you create your own student groups, and then these students transfer to a different job role or department, you will manually have to make these changes yourself. A more automated process would be great.
Read full review
Medallia
  • Ability to create and send out different surveys triggered by different customer touchpoints
  • Ability to create surveys that aren't focused solely on agent performance
  • Ability to break down and search the data based on different customer attributes, such as profession or state
Read full review
Likelihood to Renew
HealthStream
We just can't imagine NOT having HealthStream as it has become such a part of our training system. The per user cost has actually gone down from 3 years ago. However, we are using more courses we have purchased. This allows us to be more efficient with our time and more convenient for the end users. We are considering purchasing other aspects of the system.
Read full review
Medallia
No answers on this topic
Support Rating
HealthStream
I only used HealthStream for a short time, but it wasn’t overly user-friendly or pretty. There were some quirks that I didn’t like, like the quiz builder or uploading lists. Whenever you assigned a group it was difficult to tell and confirm that the assignment went out. Overall I like other systems better.
Read full review
Medallia
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Read full review
Alternatives Considered
HealthStream
The interface for HealthStream is 1000x better than My Learning. I still struggle to find my assignments and upcoming in person training on My Learning. It is not intuitive and doesn't have a dashboard when you sign on to see everything at once. HealthStream lets me easily see my assignments, their due dates, and any upcoming dates
Read full review
Medallia
We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
Read full review
Return on Investment
HealthStream
  • More efficiency. Easy way to implement training to a larger group of people.
  • Helps to orientate new hires to our organization quicker.
  • Consistency with training messages. We can communicate a method that can be easily adopted and implement across the organization.
Read full review
Medallia
  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Read full review
ScreenShots