Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Heap
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.
$0
per month
Pendo Feedback
Score 7.5 out of 10
N/A
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.N/A
Pricing
HeapPendo Feedback
Editions & Modules
Free
$0
Up to 10k sessions/month
Growth
Starting at $3,600 annually
Up to 300k sessions/year
Pro
Contact Heap Sales
Custom sessions per month and unlimited projects
Premier
Contact Heap Sales
Custom sessions per month
No answers on this topic
Offerings
Pricing Offerings
HeapPendo Feedback
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.
More Pricing Information
Community Pulse
HeapPendo Feedback
Considered Both Products
Heap
Chose Heap
Pendo I don't see as a direct competitor, as Heap is much more flexible and powerful of a tool. I use Pendo for onboarding flows and metrics about that, but that's about it. We used Amplitude at my last company, but I was not a big user of it. My feeling about it is very …
Pendo Feedback

No answer on this topic

Top Pros
Top Cons
User Ratings
HeapPendo Feedback
Likelihood to Recommend
8.4
(244 ratings)
8.7
(4 ratings)
Likelihood to Renew
7.7
(8 ratings)
-
(0 ratings)
Usability
8.7
(64 ratings)
-
(0 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
8.5
(61 ratings)
-
(0 ratings)
Support Rating
9.0
(11 ratings)
8.7
(3 ratings)
Implementation Rating
8.8
(3 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
7.5
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
HeapPendo Feedback
Likelihood to Recommend
Heap
Heap is well suited when we are using it with some other analytics too such as GA4, data studio, and Microsoft Clarity to analyze and segment the data further to understand the user behavior and make changes accordingly to the user flow it can be helpful at times as it provides outstanding insights and has by far the best behavioral tracking but the thing it lacks in is the proper user flow of tools and functionalities present at the backend, I have observed sometimes a lag and delay in the run time of the analytics tool.
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Pendo.io
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
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Pros
Heap
  • Automates away the annoying parts of user analytics
  • Can define which pages people were on, what element they clicked on, the color of the button, the target text on the click, the actions users took before and after clicking, the users’ titles, what other actions users who click that button tend to take
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Pendo.io
  • Easy collection of enhancement requests
  • Linking to Jira tickets for development priorities
  • Provides visibility for our customers into their priorities
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Cons
Heap
  • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
  • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
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Pendo.io
  • Do not charge per user (we almost cancelled over that).
  • Get rid of or make the assumption of time and money saved more realistic.
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Likelihood to Renew
Heap
It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
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Pendo.io
No answers on this topic
Usability
Heap
On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
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Pendo.io
No answers on this topic
Reliability and Availability
Heap
I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
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Pendo.io
No answers on this topic
Performance
Heap
Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
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Pendo.io
No answers on this topic
Support Rating
Heap
Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
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Pendo.io
The support team is great - responsive and helpful.
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Implementation Rating
Heap
The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
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Pendo.io
No answers on this topic
Alternatives Considered
Heap
Heap had an edge over Google Analytics in many ways. Few points to consider Heap over GA. 1. Low code implementation and less involvement of engineering team. 2. Great reporting dashboard with additional feature of of showing user journey, that helps understand user behaviour 3. Heap helped customer improve and personlize different personas 4. Helped increased conversion. 5. The out of the box templates offerings are unmatched with any existing data insight tools like GA or Adobe Analytics
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Pendo.io
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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Scalability
Heap
The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
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Pendo.io
No answers on this topic
Return on Investment
Heap
  • It has helped us make decisions on what products to scope for our MVP based on the usage data.
  • It's allowed us to measure success with our beta product.
  • It's helped us view our conversion rates in an easy and usable manner.
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Pendo.io
  • Able to tie costs to enhancement requests via Jira integration
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