5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
155 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • Hearsay Social ranks higher in 6 feature sets: Listening/monitoring, Publishing, Engagement, Marketing, Reporting/analytics, Account management
  • Hearsay Social and Sprinklr Social Engagement & Sales are tied in 1 feature set: Channel coverage/integration

Listening/monitoring

9.0

Hearsay Social

90%
8.1

Sprinklr Social Engagement & Sales

81%
Hearsay Social ranks higher in 3/4 features

Boolean keyword searches

9.0
90%
1 Rating
8.0
80%
42 Ratings

Filtering out noise/spam

9.0
90%
1 Rating
8.0
80%
45 Ratings

Sentiment analysis

9.0
90%
1 Rating
7.3
73%
46 Ratings

Broad channel coverage

9.0
90%
1 Rating
9.2
92%
45 Ratings

Publishing

9.3

Hearsay Social

93%
8.1

Sprinklr Social Engagement & Sales

81%
Hearsay Social ranks higher in 4/4 features

Content planning and scheduling

10.0
100%
1 Rating
8.3
83%
47 Ratings

Audience targeting

9.0
90%
1 Rating
7.6
76%
42 Ratings

Content optimization

8.0
80%
1 Rating
8.0
80%
40 Ratings

Workflow management

10.0
100%
1 Rating
8.5
85%
44 Ratings

Engagement

9.0

Hearsay Social

90%
8.3

Sprinklr Social Engagement & Sales

83%
Hearsay Social ranks higher in 3/3 features

Automated routing and prioritization

9.0
90%
1 Rating
8.6
86%
42 Ratings

Customer interaction histories

9.0
90%
1 Rating
7.9
79%
47 Ratings

Bulk actions

9.0
90%
1 Rating
8.3
83%
44 Ratings

Marketing

9.3

Hearsay Social

93%
8.8

Sprinklr Social Engagement & Sales

88%
Hearsay Social ranks higher in 3/4 features

Lead generation

9.0
90%
1 Rating
8.3
83%
29 Ratings

Content marketing

9.0
90%
1 Rating
9.1
91%
35 Ratings

Paid media management

9.0
90%
1 Rating
8.9
89%
30 Ratings

Campaigns and promotions

10.0
100%
1 Rating
8.9
89%
36 Ratings

Channel coverage/integration

9.3

Hearsay Social

93%
9.3

Sprinklr Social Engagement & Sales

93%
Sprinklr Social Engagement & Sales ranks higher in 4/7 features

Twitter

10.0
100%
1 Rating
9.0
90%
50 Ratings

Facebook

10.0
100%
1 Rating
9.1
91%
50 Ratings

LinkedIn

9.0
90%
1 Rating
9.4
94%
37 Ratings

Google+

8.0
80%
1 Rating
9.3
93%
25 Ratings

Instagram

9.0
90%
1 Rating
9.2
92%
49 Ratings

Pinterest

10.0
100%
1 Rating
9.6
96%
26 Ratings

YouTube

9.0
90%
1 Rating
9.2
92%
35 Ratings

Reporting/analytics

9.0

Hearsay Social

90%
8.4

Sprinklr Social Engagement & Sales

84%
Hearsay Social ranks higher in 3/3 features

Campaign success analytics

9.0
90%
1 Rating
8.7
87%
48 Ratings

Real-time tracking

9.0
90%
1 Rating
8.3
83%
50 Ratings

Competitor analysis

9.0
90%
1 Rating
8.1
81%
34 Ratings

Account management

9.0

Hearsay Social

90%
8.4

Sprinklr Social Engagement & Sales

84%
Hearsay Social ranks higher in 2/2 features

Role-based user permissions & privileges

9.0
90%
1 Rating
8.5
85%
48 Ratings

Mobile access

9.0
90%
1 Rating
8.3
83%
42 Ratings

Attribute Ratings

  • Hearsay Social is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Sprinklr Social Engagement & Sales is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

Hearsay Social

90%
1 Rating
8.7

Sprinklr Social Engagement & Sales

87%
77 Ratings

Likelihood to Renew

Hearsay Social

N/A
0 Ratings
8.5

Sprinklr Social Engagement & Sales

85%
28 Ratings

Usability

9.0

Hearsay Social

90%
1 Rating
8.0

Sprinklr Social Engagement & Sales

80%
6 Ratings

Availability

Hearsay Social

N/A
0 Ratings
9.1

Sprinklr Social Engagement & Sales

91%
10 Ratings

Performance

Hearsay Social

N/A
0 Ratings
8.2

Sprinklr Social Engagement & Sales

82%
8 Ratings

Support Rating

9.0

Hearsay Social

90%
1 Rating
9.1

Sprinklr Social Engagement & Sales

91%
51 Ratings

In-Person Training

Hearsay Social

N/A
0 Ratings
7.0

Sprinklr Social Engagement & Sales

70%
2 Ratings

Online Training

Hearsay Social

N/A
0 Ratings
8.4

Sprinklr Social Engagement & Sales

84%
3 Ratings

Implementation Rating

Hearsay Social

N/A
0 Ratings
9.0

Sprinklr Social Engagement & Sales

90%
10 Ratings

Product Scalability

Hearsay Social

N/A
0 Ratings
8.2

Sprinklr Social Engagement & Sales

82%
1 Rating

Likelihood to Recommend

Hearsay Systems

Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
Read full review

Sprinklr

In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Read full review

Pros

Hearsay Systems

  • Single dashboard of all your social media channels
  • Automation of posts
  • Scheduled posting as per design
  • Great for analytics & customer Interactions
Read full review

Sprinklr

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Read full review

Cons

Hearsay Systems

  • Lacks ability for significant flexibility and customization
  • Mobile app sometimes does not save the posts that are edited
  • It does allow you to tag or hashtag any post.
Read full review

Sprinklr

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Read full review

Pricing Details

Hearsay Social

Starting Price

Editions & Modules

Hearsay Social editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sprinklr Social Engagement & Sales

    Starting Price

    Editions & Modules

    Sprinklr Social Engagement & Sales editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Hearsay Systems

      No answers on this topic

      Sprinklr

      I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
      Read full review

      Usability

      Hearsay Systems

      If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
      Read full review

      Sprinklr

      Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
      Read full review

      Reliability and Availability

      Hearsay Systems

      No answers on this topic

      Sprinklr

      Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
      Read full review

      Performance

      Hearsay Systems

      No answers on this topic

      Sprinklr

      Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
      Read full review

      Support Rating

      Hearsay Systems

      1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
      Read full review

      Sprinklr

      Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
      Read full review

      In-Person Training

      Hearsay Systems

      No answers on this topic

      Sprinklr

      I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
      Read full review

      Online Training

      Hearsay Systems

      No answers on this topic

      Sprinklr

      Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
      Read full review

      Implementation Rating

      Hearsay Systems

      No answers on this topic

      Sprinklr

      The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
      Read full review

      Alternatives Considered

      Hearsay Systems

      Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
      Read full review

      Sprinklr

      As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
      Read full review

      Scalability

      Hearsay Systems

      No answers on this topic

      Sprinklr

      Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
      Read full review

      Return on Investment

      Hearsay Systems

      • It has helped us save time in maintaining our social media handles
      • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
      • It helped us design our posts better based on inputs & design ideas based on our past posts
      Read full review

      Sprinklr

      • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
      • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
      • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
      Read full review

      Add comparison