What users are saying about
Top Rated
58 Ratings
13 Ratings
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Score 5.6 out of 100
Top Rated
58 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Payroll Management

    8.6

    Heartland Payroll+

    86%

    Hubstaff

    Feature Set Not Supported
    N/A
    Heartland Payroll+ ranks higher in 7/7 features

    Pay calculation

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Support for external payroll vendors

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Off-cycle/On-Demand payment

    7.8
    78%
    2 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Direct deposit files

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Reimbursement management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Hubstaff is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    5.5

    Heartland Payroll+

    55%
    7 Ratings
    9.0

    Hubstaff

    90%
    22 Ratings

    Support Rating

    1.3

    Heartland Payroll+

    13%
    4 Ratings
    10.0

    Hubstaff

    100%
    7 Ratings

    Implementation Rating

    1.0

    Heartland Payroll+

    10%
    1 Rating

    Hubstaff

    N/A
    0 Ratings

    Likelihood to Recommend

    Global Payments

    We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
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    Hubstaff

    It enables you to monitor workers' time on every project. It monitors productivity even if an internet connection is not available. It provides a customizable interface. Every task is customizable to suit project requirements. It allows you to track time from anywhere in the world. In this way, it provides powerful insights to determine how many hours are required to do a project.
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    Pros

    Global Payments

    • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
    • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
    • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
    • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
    • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
    Read full review

    Hubstaff

    • Its interface is also quite easy to handle and is designed in a user friendly way.
    • Overall, I feel that Hubstaff is a very useful invention that has the ability to attract and fascinate users.
    • Hubstaff offers a customizable and easily tailored according to your requirements user interface where with the help of just one click you can start or even stop tracking your daily project activities.
    Read full review

    Cons

    Global Payments

    • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
    • Response for assistance is usually a lot slower when our dedicated specialist is not available.
    Read full review

    Hubstaff

    • I am having a problem with its customer support. [I feel it is] one of the worst customer service I have gone through for the longest time. They did not even know about their own platform, response time is late and there is no such name of help from their side what so ever which makes it a very difficult platform to use.
    • [I believe it] needs a lot of upgrades in customer support system.
    Read full review

    Pricing Details

    Heartland Payroll+

    Starting Price

    Editions & Modules

    Heartland Payroll+ editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Hubstaff

      Starting Price

      Editions & Modules

      Hubstaff editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Global Payments

        I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
        Read full review

        Hubstaff

        Hubstaff has always responded to support requests in a timely manner and has kept me in the loop of changes. When contacting them about future changes/features they've always been upfront on whether that is a change they are looking to make and when that change may occur. Finally, if the person I have communicated with was unable to resolve, they always escalated to the next best person who can answer/resolve.
        Read full review

        Implementation Rating

        Global Payments

        The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
        Read full review

        Hubstaff

        No answers on this topic

        Alternatives Considered

        Global Payments

        I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
        Read full review

        Hubstaff

        Hubstaff keeps interesting and smart features and functions. The most interesting feature is the reporting feature that has brought much convenience
        to me. It is no doubt a great tool for planning budgets, managing workflows,
        tracking time, and best supervision capabilities.
        Read full review

        Return on Investment

        Global Payments

        • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
        • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
        Read full review

        Hubstaff

        • Hubstaff has enabled us to identify the most productive workers which enables us to maximize profitability.
        • Hubstaff has enabled us to quickly identify drops in engagement or output, or just poor performance due to not caring so we can move on instead of trying to fit a square peg into a round hole.
        • HubStaff lets us actively measure retainers vs delivered hours and adjust contracts to what we really need based on our time expenditures.
        Read full review

        Screenshots

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