What users are saying about
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Top Rated
319 Ratings
8 Ratings
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Score 6 out of 100

Paychex Flex

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Top Rated
319 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Heartland Payroll+ ranks higher in 1 feature set: Payroll Management

Payroll Management

8.6

Heartland Payroll+

86%
8.2

Paychex Flex

82%
Heartland Payroll+ ranks higher in 5/7 features

Pay calculation

9.0
90%
4 Ratings
8.8
88%
170 Ratings

Support for external payroll vendors

10.0
100%
1 Rating
N/A
0 Ratings

Off-cycle/On-Demand payment

7.6
76%
2 Ratings
7.5
75%
82 Ratings

Benefit plan administration

9.5
95%
2 Ratings
8.3
83%
103 Ratings

Direct deposit files

8.1
81%
6 Ratings
8.8
88%
167 Ratings

Salary revision and increment management

9.0
90%
5 Ratings
8.5
85%
121 Ratings

Reimbursement management

7.0
70%
1 Rating
7.4
74%
68 Ratings

Human Resource Management

Heartland Payroll+

Feature Set Not Supported
N/A
7.1

Paychex Flex

71%
Paychex Flex ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
8.6
86%
124 Ratings

Employment history

N/A
0 Ratings
8.2
82%
139 Ratings

Job profiles and administration

N/A
0 Ratings
8.2
82%
94 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
7.9
79%
97 Ratings

Organizational charting

N/A
0 Ratings
1.0
10%
1 Rating

Organization and location management

N/A
0 Ratings
7.8
78%
93 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
8.0
80%
90 Ratings

Leave and Attendance Management

Heartland Payroll+

Feature Set Not Supported
N/A
7.9

Paychex Flex

79%
Paychex Flex ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
7.9
79%
71 Ratings

Balance details

N/A
0 Ratings
7.9
79%
89 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
8.0
80%
74 Ratings

Employee Self Service

Heartland Payroll+

Feature Set Not Supported
N/A
8.2

Paychex Flex

82%
Paychex Flex ranks higher in 4/4 features

View and generate pay and benefit information

N/A
0 Ratings
8.5
85%
144 Ratings

Update personal information

N/A
0 Ratings
8.6
86%
150 Ratings

View company policy documentation

N/A
0 Ratings
7.8
78%
69 Ratings

View job history

N/A
0 Ratings
8.1
81%
100 Ratings

Asset Management

Heartland Payroll+

Feature Set Not Supported
N/A
8.0

Paychex Flex

80%
Paychex Flex ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
8.0
80%
27 Ratings

HR Reporting

Heartland Payroll+

Feature Set Not Supported
N/A
7.5

Paychex Flex

75%
Paychex Flex ranks higher in 3/3 features

Report builder

N/A
0 Ratings
7.5
75%
95 Ratings

Pre-built reports

N/A
0 Ratings
7.8
78%
103 Ratings

Ability to combine HR data with external data

N/A
0 Ratings
7.2
72%
59 Ratings

Onboarding

Heartland Payroll+

Feature Set Not Supported
N/A
8.2

Paychex Flex

82%
Paychex Flex ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
8.4
84%
93 Ratings

Manager tracking tools

N/A
0 Ratings
8.0
80%
64 Ratings

Recruiting / ATS

Heartland Payroll+

Feature Set Not Supported
N/A
7.4

Paychex Flex

74%
Paychex Flex ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
7.2
72%
25 Ratings

Company Website Posting

N/A
0 Ratings
7.5
75%
24 Ratings

Publish to Social Media

N/A
0 Ratings
7.5
75%
18 Ratings

Job Search Site Posting

N/A
0 Ratings
7.2
72%
24 Ratings

Duplicate Candidate Prevention

N/A
0 Ratings
7.2
72%
20 Ratings

Applicant Tracking

N/A
0 Ratings
7.3
73%
24 Ratings

Notifications and Alerts

N/A
0 Ratings
7.7
77%
38 Ratings

Attribute Ratings

  • Paychex Flex is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Implementation Rating

Likelihood to Recommend

5.6

Heartland Payroll+

56%
7 Ratings
8.0

Paychex Flex

80%
184 Ratings

Likelihood to Renew

Heartland Payroll+

N/A
0 Ratings
7.7

Paychex Flex

77%
15 Ratings

Usability

Heartland Payroll+

N/A
0 Ratings
8.2

Paychex Flex

82%
131 Ratings

Availability

Heartland Payroll+

N/A
0 Ratings
8.9

Paychex Flex

89%
6 Ratings

Performance

Heartland Payroll+

N/A
0 Ratings
8.8

Paychex Flex

88%
6 Ratings

Support Rating

1.8

Heartland Payroll+

18%
4 Ratings
8.1

Paychex Flex

81%
160 Ratings

Online Training

Heartland Payroll+

N/A
0 Ratings
8.2

Paychex Flex

82%
1 Rating

Implementation Rating

1.0

Heartland Payroll+

10%
1 Rating
8.6

Paychex Flex

86%
8 Ratings

Product Scalability

Heartland Payroll+

N/A
0 Ratings
8.2

Paychex Flex

82%
6 Ratings

Likelihood to Recommend

Heartland Payroll+

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
Janet Cody | TrustRadius Reviewer

Paychex Flex

Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.
Anonymous | TrustRadius Reviewer

Pros

Heartland Payroll+

  • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
  • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
  • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
  • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
  • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
  • Insurance renewal process is painless.
  • Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.
Anonymous | TrustRadius Reviewer

Cons

Heartland Payroll+

  • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
  • Response for assistance is usually a lot slower when our dedicated specialist is not available.
Cathy Hutchison | TrustRadius Reviewer

Paychex Flex

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Anonymous | TrustRadius Reviewer

Pricing Details

Heartland Payroll+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Heartland Payroll+ Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Starting Price

$0

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
  2. none
Additional Pricing Details

Likelihood to Renew

Heartland Payroll+

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.7
Based on 15 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Heartland Payroll+

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 131 answers
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Heather Bala | TrustRadius Reviewer

Reliability and Availability

Heartland Payroll+

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

Heartland Payroll+

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

Heartland Payroll+

Heartland Payroll+ 1.8
Based on 4 answers
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
Lisa Baker | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.1
Based on 160 answers
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
Lonnie deMarco | TrustRadius Reviewer

Online Training

Heartland Payroll+

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

Heartland Payroll+

Heartland Payroll+ 1.0
Based on 1 answer
The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
Janet Cody | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Alternatives Considered

Heartland Payroll+

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Bradley Gill | TrustRadius Reviewer

Paychex Flex

Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Luann Honerkamp | TrustRadius Reviewer

Scalability

Heartland Payroll+

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

Heartland Payroll+

  • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
  • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
  • The payroll journals are very easy to read and make cash management a very simple process.
  • Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Terry Capaldi | TrustRadius Reviewer

Screenshots

Heartland Payroll+

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