What users are saying about
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271 Ratings
3 Ratings
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Score 8.7 out of 100

Paychex Flex

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271 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Heartland Payroll

Because we're a small business, I can't tell if Heartland Payroll is appropriate for a larger operation. For a small business, it's like having your own HR department. You can place an ad, accept resumes, and hire directly through their Heartland Hires platform. This is perfect for a small company like ours. For a larger company, it may not be robust enough.
Lisa Baker | TrustRadius Reviewer

Paychex Flex

Overall, Paychex was well suited to help our company integrate completely online with all aspects of a full Human Resource department. We were able to integrate many of the HR functions into one software system which made it easy for employees, managers, and HR to manage the multifaceted areas of talent management and development.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Heartland Payroll
9.8
Paychex Flex
7.9
Pay calculation
Heartland Payroll
10.0
Paychex Flex
8.1
Direct deposit files
Heartland Payroll
10.0
Paychex Flex
8.3
Salary revision and increment management
Heartland Payroll
9.5
Paychex Flex
8.1
Off-cycle/On-Demand payment
Heartland Payroll
Paychex Flex
7.2
Benefit plan administration
Heartland Payroll
Paychex Flex
7.9
Reimbursement management
Heartland Payroll
Paychex Flex
7.8

Human Resource Management

Heartland Payroll
Paychex Flex
6.9
Employee demographic data
Heartland Payroll
Paychex Flex
8.3
Employment history
Heartland Payroll
Paychex Flex
7.8
Job profiles and administration
Heartland Payroll
Paychex Flex
7.9
Workflow for transfers, promotions, pay raises, etc.
Heartland Payroll
Paychex Flex
7.7
Organizational charting
Heartland Payroll
Paychex Flex
1.0
Organization and location management
Heartland Payroll
Paychex Flex
7.8
Compliance data (COBRA, OSHA, etc.)
Heartland Payroll
Paychex Flex
7.6

Leave and Attendance Management

Heartland Payroll
Paychex Flex
7.9
Approval workflow
Heartland Payroll
Paychex Flex
8.1
Balance details
Heartland Payroll
Paychex Flex
7.9
Annual carry-forward and encashment
Heartland Payroll
Paychex Flex
7.8

Employee Self Service

Heartland Payroll
Paychex Flex
8.2
View and generate pay and benefit information
Heartland Payroll
Paychex Flex
8.4
Update personal information
Heartland Payroll
Paychex Flex
8.1
View company policy documentation
Heartland Payroll
Paychex Flex
8.3
View job history
Heartland Payroll
Paychex Flex
8.1

Asset Management

Heartland Payroll
Paychex Flex
7.6
Tracking of all physical assets
Heartland Payroll
Paychex Flex
7.6

HR Reporting

Heartland Payroll
Paychex Flex
7.4
Report builder
Heartland Payroll
Paychex Flex
7.4
Pre-built reports
Heartland Payroll
Paychex Flex
7.7
Ability to combine HR data with external data
Heartland Payroll
Paychex Flex
7.2

Onboarding

Heartland Payroll
Paychex Flex
8.0
New hire portal
Heartland Payroll
Paychex Flex
8.1
Manager tracking tools
Heartland Payroll
Paychex Flex
8.0

Recruiting / ATS

Heartland Payroll
Paychex Flex
7.7
Job Requisition Management
Heartland Payroll
Paychex Flex
7.7
Company Website Posting
Heartland Payroll
Paychex Flex
7.7
Publish to Social Media
Heartland Payroll
Paychex Flex
7.9
Job Search Site Posting
Heartland Payroll
Paychex Flex
7.6
Duplicate Candidate Prevention
Heartland Payroll
Paychex Flex
7.7
Applicant Tracking
Heartland Payroll
Paychex Flex
7.8
Notifications and Alerts
Heartland Payroll
Paychex Flex
7.7

Pros

Heartland Payroll

  • The account rep is very responsive and usually gets back to my emails quickly.
  • The online system is really easy to use.
  • They offer a separate page for employees to log in for pay stubs and another log in for admin.
Bradley Gill | TrustRadius Reviewer

Paychex Flex

  • Accurate payroll tax reporting and remittance (tax pay).
  • We have been with the same payroll specialist for 7+ years and she is very good.
  • The ad hoc online reporting is helpful once you know what to look for. The custom reporting feature is helpful.
Michael Lade | TrustRadius Reviewer

Cons

Heartland Payroll

  • The payroll online platform is not the best
TINA LARSSON | TrustRadius Reviewer

Paychex Flex

  • When adding new employees, I had some questions and didn't find answers (e.g. whether withholding tax information was set up for new hire), so still had to contact the payroll specialist. Then when the payroll specialist replied and I thought its was resolved, I still got automated messages from Paychex Flex. That had me stressed out the withholding taxes might not be set up for our new hire.
  • The 401(k) section has a lot of useful information, but it takes some digging to find what I need there. [In my experience] Some of the information is buried in the fine print of long legalese documents (for example, when I wanted to see the fees based on asset value, I couldn't find it and had to call customer service. It's buried deep in a document with other fees that were not presented clearly upfront when we signed up).
  • Sometimes it's not clear if I should do things on Paychex Flex or contact the payroll specialist. I try to use Paychex Flex first and sometimes ask the payroll specialist just in case. I really do like the app, but I think it's good to have a payroll specialist to ask if/when I have additional questions.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Heartland Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.1
Based on 8 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Heartland Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.7
Based on 75 answers
Some of our staff needed advanced training to break down their tasks into more bite sized pieces, especially our paid volunteers who didn't interact with technology on a daily basis. We felt very confident in their ability to learn, and they did! The platform is easy to manage and use for a wide range of skillsets.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Heartland Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.1
Based on 4 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

Heartland Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.1
Based on 4 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

Heartland Payroll

Heartland Payroll 9.7
Based on 3 answers
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
Lisa Baker | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.0
Based on 104 answers
I believe that rating is a difficult process. I do not give out 10's because then there would be no room for improvement. Paychex listens and are working hard to keep up with our needs. I have found them to to be reliable, responsible, and caring about their product. Their customer service is excellent and they care about their employees which means their employees care about their customers.
Anonymous | TrustRadius Reviewer

Online Training

Heartland Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

Heartland Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.7
Based on 6 answers
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Heartland Payroll

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Bradley Gill | TrustRadius Reviewer

Paychex Flex

Payroll entry is easier on Paychex Flex. It is easier to see each employee's earnings and deductions to review before submitting. TriNet has better customizable reporting with their Workforce Analytics tool. TriNet has a lot more offerings and better customer service, but it comes at a hefty price.
Anonymous | TrustRadius Reviewer

Scalability

Heartland Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.9
Based on 4 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

Heartland Payroll

  • I do not know
TINA LARSSON | TrustRadius Reviewer

Paychex Flex

  • Paychex is not cheap and they charge for everything separately (i.e., Sending W2's at the end of the year).
  • It will save on HR as the HR that is assigned to you can assist and guide a company.
  • They have a legal staff that can help you make better HR decisions rather than consulting with an outside lawyer.
Craig West | TrustRadius Reviewer

Screenshots

Heartland Payroll

Pricing Details

Heartland Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Heartland Payroll Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Heartland Payroll
8.7
Paychex Flex
7.8

Likelihood to Renew

Heartland Payroll
Paychex Flex
9.1

Usability

Heartland Payroll
Paychex Flex
8.7

Reliability and Availability

Heartland Payroll
Paychex Flex
9.1

Performance

Heartland Payroll
Paychex Flex
9.1

Support Rating

Heartland Payroll
9.7
Paychex Flex
8.0

Online Training

Heartland Payroll
Paychex Flex
8.2

Implementation Rating

Heartland Payroll
Paychex Flex
8.7

Scalability

Heartland Payroll
Paychex Flex
8.9

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