What users are saying about
10 Ratings
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Score 6 out of 100
376 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • QuickBooks Desktop Premier ranks higher in 1 feature set: Payroll Management

Payroll Management

8.6

Heartland Payroll+

86%
8.8

QuickBooks Desktop Premier

88%
Heartland Payroll+ ranks higher in 4/7 features

Pay calculation

9.0
90%
4 Ratings
7.5
75%
45 Ratings

Support for external payroll vendors

10.0
100%
1 Rating
N/A
0 Ratings

Off-cycle/On-Demand payment

7.7
77%
2 Ratings
N/A
0 Ratings

Benefit plan administration

9.5
95%
2 Ratings
10.0
100%
20 Ratings

Direct deposit files

8.1
81%
6 Ratings
8.0
80%
36 Ratings

Salary revision and increment management

9.0
90%
5 Ratings
9.9
99%
27 Ratings

Reimbursement management

7.0
70%
1 Rating
8.3
83%
29 Ratings

Customization

Heartland Payroll+

Feature Set Not Supported
N/A
1.3

QuickBooks Desktop Premier

13%
QuickBooks Desktop Premier ranks higher in 2/2 features

API for custom integration

N/A
0 Ratings
1.3
13%
15 Ratings

Plug-ins

N/A
0 Ratings
1.3
13%
20 Ratings

Security

Heartland Payroll+

Feature Set Not Supported
N/A
7.3

QuickBooks Desktop Premier

73%
QuickBooks Desktop Premier ranks higher in 2/2 features

Single sign-on capability

N/A
0 Ratings
4.6
46%
42 Ratings

Role-based user permissions

N/A
0 Ratings
10.0
100%
40 Ratings

Reporting & Analytics

Heartland Payroll+

Feature Set Not Supported
N/A
6.0

QuickBooks Desktop Premier

60%
QuickBooks Desktop Premier ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
5.0
50%
47 Ratings

Standard reports

N/A
0 Ratings
7.1
71%
55 Ratings

Custom reports

N/A
0 Ratings
6.0
60%
53 Ratings

General Ledger and Configurable Accounting

Heartland Payroll+

Feature Set Not Supported
N/A
8.2

QuickBooks Desktop Premier

82%
QuickBooks Desktop Premier ranks higher in 21/21 features

Accounts payable

N/A
0 Ratings
8.3
83%
57 Ratings

Accounts receivable

N/A
0 Ratings
8.3
83%
58 Ratings

Cash management

N/A
0 Ratings
9.0
90%
53 Ratings

Bank reconciliation

N/A
0 Ratings
10.0
100%
56 Ratings

Expense management

N/A
0 Ratings
8.5
85%
55 Ratings

Time tracking

N/A
0 Ratings
7.5
75%
27 Ratings

Fixed asset management

N/A
0 Ratings
7.6
76%
38 Ratings

Multi-currency support

N/A
0 Ratings
9.0
90%
18 Ratings

Multi-division support

N/A
0 Ratings
8.9
89%
32 Ratings

Regulations compliance

N/A
0 Ratings
4.6
46%
19 Ratings

Electronic tax filing

N/A
0 Ratings
9.9
99%
28 Ratings

Self-service portal

N/A
0 Ratings
8.0
80%
17 Ratings

Global Financial Support

N/A
0 Ratings
9.0
90%
3 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
8.0
80%
5 Ratings

Intercompany Accounting

N/A
0 Ratings
9.0
90%
8 Ratings

Localizations

N/A
0 Ratings
5.0
50%
1 Rating

Journals and Reconciliations

N/A
0 Ratings
9.5
95%
13 Ratings

Enterprise Accounting

N/A
0 Ratings
9.0
90%
5 Ratings

Configurable Accounting

N/A
0 Ratings
7.1
71%
6 Ratings

Centralized Rules Framework

N/A
0 Ratings
9.9
99%
3 Ratings

Standardized Processes

N/A
0 Ratings
5.6
56%
7 Ratings

Inventory Management

Heartland Payroll+

Feature Set Not Supported
N/A
3.6

QuickBooks Desktop Premier

36%
QuickBooks Desktop Premier ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
4.1
41%
35 Ratings

Automatic reordering

N/A
0 Ratings
1.0
10%
15 Ratings

Location management

N/A
0 Ratings
8.0
80%
19 Ratings

Manufacturing module

N/A
0 Ratings
1.0
10%
17 Ratings

Order Management

Heartland Payroll+

Feature Set Not Supported
N/A
7.5

QuickBooks Desktop Premier

75%
QuickBooks Desktop Premier ranks higher in 7/7 features

Pricing

N/A
0 Ratings
10.0
100%
30 Ratings

Order entry

N/A
0 Ratings
10.0
100%
31 Ratings

Credit card processing

N/A
0 Ratings
9.0
90%
26 Ratings

Cost of goods sold

N/A
0 Ratings
7.2
72%
34 Ratings

Order Orchestration

N/A
0 Ratings
10.0
100%
3 Ratings

End-to-end order visibility

N/A
0 Ratings
1.0
10%
4 Ratings

Order exception Resolution

N/A
0 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • QuickBooks Desktop Premier is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Implementation Rating

Likelihood to Recommend

5.6

Heartland Payroll+

56%
7 Ratings
6.3

QuickBooks Desktop Premier

63%
62 Ratings

Likelihood to Renew

Heartland Payroll+

N/A
0 Ratings
1.3

QuickBooks Desktop Premier

13%
12 Ratings

Usability

Heartland Payroll+

N/A
0 Ratings
8.0

QuickBooks Desktop Premier

80%
13 Ratings

Availability

Heartland Payroll+

N/A
0 Ratings
9.1

QuickBooks Desktop Premier

91%
10 Ratings

Performance

Heartland Payroll+

N/A
0 Ratings
5.7

QuickBooks Desktop Premier

57%
8 Ratings

Support Rating

1.5

Heartland Payroll+

15%
4 Ratings
5.6

QuickBooks Desktop Premier

56%
18 Ratings

Online Training

Heartland Payroll+

N/A
0 Ratings
1.0

QuickBooks Desktop Premier

10%
1 Rating

Implementation Rating

1.0

Heartland Payroll+

10%
1 Rating
7.2

QuickBooks Desktop Premier

72%
14 Ratings

Configurability

Heartland Payroll+

N/A
0 Ratings
9.0

QuickBooks Desktop Premier

90%
1 Rating

Ease of integration

Heartland Payroll+

N/A
0 Ratings
7.0

QuickBooks Desktop Premier

70%
1 Rating

Product Scalability

Heartland Payroll+

N/A
0 Ratings
6.2

QuickBooks Desktop Premier

62%
4 Ratings

Vendor pre-sale

Heartland Payroll+

N/A
0 Ratings
7.0

QuickBooks Desktop Premier

70%
1 Rating

Likelihood to Recommend

Global Payments

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
Read full review

Intuit

QuickBooks Premier is not well suited to manufacturing industries, as it cannot handle the complicated inventory requirements of raw materials, work in process, and finished goods. Retailers and Wholesalers can use QuickBooks Premier as long as they have an add-on inventory tracking program or Point of Sale system that integrates with QuickBooks. Likewise, restaurants would need specialized restaurant software that integrates with QuickBooks Premier. Non-profits can use QuickBooks Premier non-profit edition, but if they use fund accounting, it will require some complicated work-arounds. QuickBooks Premier is well-suited to most construction trades, personal and professional services providers, small retailers, and rental property owners.
Read full review

Pros

Global Payments

  • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
  • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
  • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
  • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
  • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
Read full review

Intuit

  • The program is easy to learn and use. We can train our clients' personnel how to use the program with out difficulty.
  • It is easy for clients to generate bills and manage accounts receivable.
  • It is easy to manage accounts payable and allows clients to pay their bills electronically.
  • Transactions can be imported electronically for credit card and banking transactions.
  • It is easy to reconcile bank and credit card accounts.
  • We can import data generated by QuickBooks into our tax and accounting software.
Read full review

Cons

Global Payments

  • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
  • Response for assistance is usually a lot slower when our dedicated specialist is not available.
Read full review

Intuit

  • I would like to be able to choose how i want to view accounts receivable aging. I would like some flexibility to sort and choose how to present the data.
  • For a seasoned accountant, I would like to see some of the restrictive controls that are in place for novices to be able to be relaxed so that I can easily make some entries and adjust some balances that ordinarily a regular user would not be able to do.
  • I would like to see an easy way to clear old outstanding checks that need to be reversed without affecting prior balances/history.
Read full review

Pricing Details

Heartland Payroll+

Starting Price

Editions & Modules

Heartland Payroll+ editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    QuickBooks Desktop Premier

    Starting Price

    Editions & Modules

    QuickBooks Desktop Premier editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Global Payments

      No answers on this topic

      Intuit

      Because we have been extremely happy with the product and our organization tends to be creatures of habit. We rarely leave a product that works this well for the latest and greatest. Typically we follow the "if it's not broken, don't fix it rule". While QB does make changes we typically just roll with it. If we do find something we don't like we work through it until we fully understand its functionality.
      Read full review

      Usability

      Global Payments

      No answers on this topic

      Intuit

      QuickBooks is an amazing tool that provides all of the necessary features needed to run the finances of a company. I would like for QuickBooks to provide better resources for training. There are many features that go unused because of lack of knowledge. Procore offers chatting and calls on their platform and they make it easy and accessible to get answers and solutions.
      Read full review

      Reliability and Availability

      Global Payments

      No answers on this topic

      Intuit

      This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!
      Read full review

      Performance

      Global Payments

      No answers on this topic

      Intuit

      It takes forever to load.
      Read full review

      Support Rating

      Global Payments

      I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
      Read full review

      Intuit

      This is an awesome product and the support team is very knowledgeable. The product is mature, so there are not a lot of bugs and the support team really solves problems quickly. Usually it is a user error issue, but the support desk helps me out. I love the fact that it is US based support.
      Read full review

      Implementation Rating

      Global Payments

      The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
      Read full review

      Intuit

      It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
      Read full review

      Alternatives Considered

      Global Payments

      I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
      Read full review

      Intuit

      QuickBooks Premier handles most of my business functions efficiently in one package. It is not my "everything." I use Replicon for time rather than QuickBooks. I don't want my WIP data interfering with my accounting. I use PaySimple for it's web interface and back office processing. I don't have security issues since I don't have any credit card data in my possession. With today's identity theft environment, I have to protect myself as much as I can. Not having credit card data in my accounting software lets me sleep much better at night. Quicken will do basic accounting but does not have all the double entry accounting systems contained in QuickBooks. QuickBooks Online does much of the basic business functions but I don't like the pricing structure. As a professional accountant, that is very important to me. Bill.com provided a good service but the ability of QuickBooks to add bills and receipts to transactions makes it redundant.
      Read full review

      Scalability

      Global Payments

      No answers on this topic

      Intuit

      They're getting better. Still room for improvement.
      Read full review

      Return on Investment

      Global Payments

      • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
      • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
      Read full review

      Intuit

      • Since our financials are kept very up to date, it helps us compare our financial results to prior years and it is used for our internal goal setting.
      • Due to the accountant copy function, we are able to provide better service since our clients are not waiting on us to fix historical data. They can continue their operations uninterrupted.
      • The import feature certainly speeds up the process of accounting for our payroll. As previously mentioned, it takes about a minute to do our entries for payroll and check them.
      Read full review

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