What users are saying about
4 Ratings
9 Ratings
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Score 5.6 out of 100
4 Ratings
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Score 6 out of 100

Feature Set Ratings

  • syncHR ranks higher in 1 feature set: Payroll Management

Payroll Management

8.6

Heartland Payroll+

86%
9.4

syncHR

94%
syncHR ranks higher in 4/7 features

Pay calculation

9.0
90%
4 Ratings
10.0
100%
1 Rating

Support for external payroll vendors

10.0
100%
1 Rating
N/A
0 Ratings

Off-cycle/On-Demand payment

7.6
76%
2 Ratings
N/A
0 Ratings

Benefit plan administration

9.5
95%
2 Ratings
9.0
90%
1 Rating

Direct deposit files

8.1
81%
6 Ratings
10.0
100%
1 Rating

Salary revision and increment management

9.0
90%
5 Ratings
10.0
100%
1 Rating

Reimbursement management

7.0
70%
1 Rating
8.0
80%
1 Rating

Human Resource Management

Heartland Payroll+

Feature Set Not Supported
N/A
9.4

syncHR

94%
syncHR ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
9.0
90%
1 Rating

Employment history

N/A
0 Ratings
10.0
100%
1 Rating

Job profiles and administration

N/A
0 Ratings
9.0
90%
1 Rating

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
10.0
100%
1 Rating

Organizational charting

N/A
0 Ratings
10.0
100%
1 Rating

Organization and location management

N/A
0 Ratings
10.0
100%
1 Rating

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
8.0
80%
1 Rating

Leave and Attendance Management

Heartland Payroll+

Feature Set Not Supported
N/A
9.0

syncHR

90%
syncHR ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
9.0
90%
1 Rating

Balance details

N/A
0 Ratings
9.0
90%
1 Rating

Annual carry-forward and encashment

N/A
0 Ratings
9.0
90%
1 Rating

Employee Self Service

Heartland Payroll+

Feature Set Not Supported
N/A
9.2

syncHR

92%
syncHR ranks higher in 5/5 features

View and generate pay and benefit information

N/A
0 Ratings
10.0
100%
1 Rating

Update personal information

N/A
0 Ratings
10.0
100%
1 Rating

View company policy documentation

N/A
0 Ratings
9.0
90%
1 Rating

Employee recognition

N/A
0 Ratings
8.0
80%
1 Rating

View job history

N/A
0 Ratings
9.0
90%
1 Rating

Asset Management

Heartland Payroll+

Feature Set Not Supported
N/A
10.0

syncHR

100%
syncHR ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
10.0
100%
1 Rating

HR Reporting

Heartland Payroll+

Feature Set Not Supported
N/A
10.0

syncHR

100%
syncHR ranks higher in 3/3 features

Report builder

N/A
0 Ratings
10.0
100%
1 Rating

Pre-built reports

N/A
0 Ratings
10.0
100%
1 Rating

Ability to combine HR data with external data

N/A
0 Ratings
10.0
100%
1 Rating

Onboarding

Heartland Payroll+

Feature Set Not Supported
N/A
10.0

syncHR

100%
syncHR ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
10.0
100%
1 Rating

Manager tracking tools

N/A
0 Ratings
10.0
100%
1 Rating

Performance and Goals

Heartland Payroll+

Feature Set Not Supported
N/A
9.0

syncHR

90%
syncHR ranks higher in 4/4 features

Corporate goal setting

N/A
0 Ratings
9.0
90%
1 Rating

Individual goal setting

N/A
0 Ratings
9.0
90%
1 Rating

Line-of sight-visibility

N/A
0 Ratings
9.0
90%
1 Rating

Performance tracking

N/A
0 Ratings
9.0
90%
1 Rating

Performance Management

Heartland Payroll+

Feature Set Not Supported
N/A
8.4

syncHR

84%
syncHR ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
9.0
90%
1 Rating

Performance improvement plans

N/A
0 Ratings
9.0
90%
1 Rating

Review status tracking

N/A
0 Ratings
8.0
80%
1 Rating

Review reminders

N/A
0 Ratings
8.0
80%
1 Rating

Multiple review frequency

N/A
0 Ratings
8.0
80%
1 Rating

Recruiting / ATS

Heartland Payroll+

Feature Set Not Supported
N/A
8.9

syncHR

89%
syncHR ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
9.0
90%
1 Rating

Company Website Posting

N/A
0 Ratings
9.0
90%
1 Rating

Publish to Social Media

N/A
0 Ratings
9.0
90%
1 Rating

Job Search Site Posting

N/A
0 Ratings
9.0
90%
1 Rating

Duplicate Candidate Prevention

N/A
0 Ratings
8.0
80%
1 Rating

Applicant Tracking

N/A
0 Ratings
9.0
90%
1 Rating

Notifications and Alerts

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • syncHR is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Implementation Rating

Likelihood to Recommend

5.6

Heartland Payroll+

56%
7 Ratings
9.0

syncHR

90%
1 Rating

Usability

Heartland Payroll+

N/A
0 Ratings
10.0

syncHR

100%
1 Rating

Support Rating

1.5

Heartland Payroll+

15%
4 Ratings
9.0

syncHR

90%
2 Ratings

Online Training

Heartland Payroll+

N/A
0 Ratings
10.0

syncHR

100%
1 Rating

Implementation Rating

1.0

Heartland Payroll+

10%
1 Rating
9.0

syncHR

90%
2 Ratings

Likelihood to Recommend

Global Payments

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
Read full review

SyncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
Read full review

Pros

Global Payments

  • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
  • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
  • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
  • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
  • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
Read full review

SyncHR

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security &amp; Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
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Cons

Global Payments

  • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
  • Response for assistance is usually a lot slower when our dedicated specialist is not available.
Read full review

SyncHR

  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Read full review

Pricing Details

Heartland Payroll+

Starting Price

Editions & Modules

Heartland Payroll+ editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    syncHR

    Starting Price

    $0 Per User per Month

    Editions & Modules

    syncHR editions and modules pricing
    EditionModules
    syncHR v5.9Varies1

    Footnotes

    1. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required Varies

    Additional Details

    SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.

    Usability

    Global Payments

    No answers on this topic

    SyncHR

    Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
    Read full review

    Support Rating

    Global Payments

    I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
    Read full review

    SyncHR

    Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
    Read full review

    Online Training

    Global Payments

    No answers on this topic

    SyncHR

    Training was very well done and thorough
    Read full review

    Implementation Rating

    Global Payments

    The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
    Read full review

    SyncHR

    During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
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    Alternatives Considered

    Global Payments

    I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
    Read full review

    SyncHR

    As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
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    Return on Investment

    Global Payments

    • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
    • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
    Read full review

    SyncHR

    • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
    • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
    • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
    • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
    Read full review

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