What users are saying about
4 Ratings
3 Ratings
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Score 8.7 out of 100
4 Ratings
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Score 6 out of 100

Likelihood to Recommend

Heartland Payroll

Because we're a small business, I can't tell if Heartland Payroll is appropriate for a larger operation. For a small business, it's like having your own HR department. You can place an ad, accept resumes, and hire directly through their Heartland Hires platform. This is perfect for a small company like ours. For a larger company, it may not be robust enough.
Lisa Baker | TrustRadius Reviewer

syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Heartland Payroll
9.8
syncHR
9.4
Pay calculation
Heartland Payroll
10.0
syncHR
10.0
Direct deposit files
Heartland Payroll
10.0
syncHR
10.0
Salary revision and increment management
Heartland Payroll
9.5
syncHR
10.0
Benefit plan administration
Heartland Payroll
syncHR
9.0
Reimbursement management
Heartland Payroll
syncHR
8.0

Human Resource Management

Heartland Payroll
syncHR
9.4
Employee demographic data
Heartland Payroll
syncHR
9.0
Employment history
Heartland Payroll
syncHR
10.0
Job profiles and administration
Heartland Payroll
syncHR
9.0
Workflow for transfers, promotions, pay raises, etc.
Heartland Payroll
syncHR
10.0
Organizational charting
Heartland Payroll
syncHR
10.0
Organization and location management
Heartland Payroll
syncHR
10.0
Compliance data (COBRA, OSHA, etc.)
Heartland Payroll
syncHR
8.0

Leave and Attendance Management

Heartland Payroll
syncHR
9.0
Approval workflow
Heartland Payroll
syncHR
9.0
Balance details
Heartland Payroll
syncHR
9.0
Annual carry-forward and encashment
Heartland Payroll
syncHR
9.0

Employee Self Service

Heartland Payroll
syncHR
9.2
View and generate pay and benefit information
Heartland Payroll
syncHR
10.0
Update personal information
Heartland Payroll
syncHR
10.0
View company policy documentation
Heartland Payroll
syncHR
9.0
Employee recognition
Heartland Payroll
syncHR
8.0
View job history
Heartland Payroll
syncHR
9.0

Asset Management

Heartland Payroll
syncHR
10.0
Tracking of all physical assets
Heartland Payroll
syncHR
10.0

HR Reporting

Heartland Payroll
syncHR
10.0
Report builder
Heartland Payroll
syncHR
10.0
Pre-built reports
Heartland Payroll
syncHR
10.0
Ability to combine HR data with external data
Heartland Payroll
syncHR
10.0

Onboarding

Heartland Payroll
syncHR
10.0
New hire portal
Heartland Payroll
syncHR
10.0
Manager tracking tools
Heartland Payroll
syncHR
10.0

Performance and Goals

Heartland Payroll
syncHR
9.0
Corporate goal setting
Heartland Payroll
syncHR
9.0
Individual goal setting
Heartland Payroll
syncHR
9.0
Line-of sight-visibility
Heartland Payroll
syncHR
9.0
Performance tracking
Heartland Payroll
syncHR
9.0

Performance Management

Heartland Payroll
syncHR
8.4
Performance plans
Heartland Payroll
syncHR
9.0
Performance improvement plans
Heartland Payroll
syncHR
9.0
Review status tracking
Heartland Payroll
syncHR
8.0
Review reminders
Heartland Payroll
syncHR
8.0
Multiple review frequency
Heartland Payroll
syncHR
8.0

Recruiting / ATS

Heartland Payroll
syncHR
8.9
Job Requisition Management
Heartland Payroll
syncHR
9.0
Company Website Posting
Heartland Payroll
syncHR
9.0
Publish to Social Media
Heartland Payroll
syncHR
9.0
Job Search Site Posting
Heartland Payroll
syncHR
9.0
Duplicate Candidate Prevention
Heartland Payroll
syncHR
8.0
Applicant Tracking
Heartland Payroll
syncHR
9.0
Notifications and Alerts
Heartland Payroll
syncHR
9.0

Pros

Heartland Payroll

  • The account rep is very responsive and usually gets back to my emails quickly.
  • The online system is really easy to use.
  • They offer a separate page for employees to log in for pay stubs and another log in for admin.
Bradley Gill | TrustRadius Reviewer

syncHR

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
Anonymous | TrustRadius Reviewer

Cons

Heartland Payroll

  • The payroll online platform is not the best
TINA LARSSON | TrustRadius Reviewer

syncHR

  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Anonymous | TrustRadius Reviewer

Usability

Heartland Payroll

No score
No answers yet
No answers on this topic

syncHR

syncHR 10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
Anonymous | TrustRadius Reviewer

Support Rating

Heartland Payroll

Heartland Payroll 9.7
Based on 3 answers
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
Lisa Baker | TrustRadius Reviewer

syncHR

syncHR 9.0
Based on 1 answer
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
Anonymous | TrustRadius Reviewer

Online Training

Heartland Payroll

No score
No answers yet
No answers on this topic

syncHR

syncHR 10.0
Based on 1 answer
Training was very well done and thorough
Anonymous | TrustRadius Reviewer

Implementation Rating

Heartland Payroll

No score
No answers yet
No answers on this topic

syncHR

syncHR 9.0
Based on 1 answer
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
Anonymous | TrustRadius Reviewer

Alternatives Considered

Heartland Payroll

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Bradley Gill | TrustRadius Reviewer

syncHR

As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
Anonymous | TrustRadius Reviewer

Return on Investment

Heartland Payroll

  • I do not know
TINA LARSSON | TrustRadius Reviewer

syncHR

  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
Anonymous | TrustRadius Reviewer

Screenshots

Heartland Payroll

Pricing Details

Heartland Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Heartland Payroll Editions & Modules

Additional Pricing Details

syncHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies*

* Based on employer size and complexity

syncHR Editions & Modules

Edition
syncHR v5.9Varies1
  1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.

Rating Summary

Likelihood to Recommend

Heartland Payroll
8.7
syncHR
9.0

Usability

Heartland Payroll
syncHR
10.0

Support Rating

Heartland Payroll
9.7
syncHR
9.0

Online Training

Heartland Payroll
syncHR
10.0

Implementation Rating

Heartland Payroll
syncHR
9.0

Add comparison