What users are saying about
84 Ratings
1 Rating
84 Ratings
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Score 7.9 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

HelloSign

When we first starting using HelloSign, it met our needs perfectly. It is a fairly straightforward, lightweight e-signature platform. The system has expanded since we first subscribed, and now features a much broader range of development tools. Our needs have remained modest, and up until the product completely failed recently, it handled all our contract signatures.Ultimately, the most compelling part of HelloSign for us is the value for money, as unlike its main competitor, you can have 5 users for one base price that is 1/5 the cost of the alternative. For early stage or startup firms, that is a big plus.Here is the heart of my low score: the product recently stopped working and we have now been struggling for a week to fix our contracts. In summary, contracts froze in the browser while being signed, and then we had trouble editing the templates, and then we couldn't delete the templates, and then I sent out a template that had been created 2 years ago, and there were multiple copies attached!You use e-signature software to, no surprise, get signatures on agreements. Most often, these are binding legal agreements, so having robust and 'enterprise-grade' software is absolutely critical in my opinion. When a product like this fails, it creates significant operational issues. When the e-signature process froze the browse, it reflected poorly on our organization. I would have thought that support would have been a bit more attentive, but instead, I have now spent a week trying to get some concrete direction on fixing the problems (multiple serious issues). Support consists of 1 email daily, and has consisted largely of me trying to send video screencaptures, and then a long back and forth to verify my email. In summary, it has been extremely frustrating, and we have been in limbo without our e-signature service available.
Anonymous | TrustRadius Reviewer

PDFTron

PDFTon is best suited for larger organizations in order to maximize the multiple features and functionality and to justify the cost. The users will need a programmer that can develop solutions to deploy using multiple programming languages. They need to be able to understand how the different types of code can interact.Small organizations would have a hard time justifying the cost and may not have the skill sets to deploy it easily.
Wayne Wyngaard | TrustRadius Reviewer

Pros

HelloSign

  • Add custom lines for signature/text fields within an order form
  • Email notifications to signers and senders - with copy of the current document and what steps are left
  • Integration with Salesforce for saving order form/signed contracts
  • Clear and easy identifiers for signature lines
Anonymous | TrustRadius Reviewer

PDFTron

  • Great customer support
  • New releases with added features
  • Very configurable
Wayne Wyngaard | TrustRadius Reviewer

Cons

HelloSign

  • I wish you could customize the sender address. I always send the HelloSign sender info in advance to prospects to whitelist before I send the contracts. I'm always worried that the emails will get caught in spam filters -- hasn't happened yet. It would be nice if I could set up some sort of email relay.
  • It would be nice to be able to set up folders to organize documents in HelloSign. My workaround is to store and organize the final signed documents elsewhere.
Yvette Montague | TrustRadius Reviewer

PDFTron

  • Lowering the cost
  • Remove evergreen clause from contract
Wayne Wyngaard | TrustRadius Reviewer

Likelihood to Renew

HelloSign

HelloSign 10.0
Based on 2 answers
It's a great software and we will continue to use it. It's a great time and money saver when it comes to legal contracts and makes the process easy for both sides who need to sign or add information to a document or contract. We definitely need our contracts to be legally binding and HelloSign provides this for us
Anonymous | TrustRadius Reviewer

PDFTron

No score
No answers yet
No answers on this topic

Support Rating

HelloSign

HelloSign 7.8
Based on 20 answers
We did not need any support from HelloSign while we were using the platform. There is a full support site on their website and we used a lot of the help articles to set up and use the program. You can also submit a request through the site for additional help, should the need arise.
Kristin Cole | TrustRadius Reviewer

PDFTron

No score
No answers yet
No answers on this topic

Alternatives Considered

HelloSign

We are technically still using RightSignature for our older contracts, however, I much prefer HelloSign. The dashboard and interface of HelloSign are much more user-friendly than RightSignature. I also feel that the emails sent to clients are easier to follow and we have had more success capturing signatures through HelloSign than RightSignature. I also feel that because HelloSign is more modern, we are able to benefit from the service more through integrations and automation.
Sarah Nelson | TrustRadius Reviewer

PDFTron

PDFTron was our first choice because it was the best solution we could find at the time. it was the most versatile and easiest for us to deploy mostly because of the great support they provided. I had the opportunity to meet with them prior to purchasing and they seemed like a company that would continue growth of the product and listen to their customers for improvements.
Wayne Wyngaard | TrustRadius Reviewer

Return on Investment

HelloSign

  • Speediness and ease of use is the greatest ROI I've received since signing up for HelloSign.
  • By keeping things online from email to email with HelloSign, I haven't had to go buy a printer, ink cartridges, or paper in the past few years.
  • Because I also don't use it often enough to obtain a paid plan, I've saved around $100/year in supplies, maintenance, et al.
Cameron Aubernon | TrustRadius Reviewer

PDFTron

  • It has allows our organization to stay ahead of the competition.
  • The demonstrations we perform for potential customer are very impressive
  • Our customers appreciate the versatility of features
Wayne Wyngaard | TrustRadius Reviewer

Pricing Details

HelloSign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelloSign Editions & Modules

Edition
Free$0
Essentials$20 ($180)2
Business$50 ($480)2
EnterpriseCustom3
  1. per month (per year)
  2. Custom
Additional Pricing Details

PDFTron

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PDFTron Editions & Modules

Additional Pricing Details

Add comparison