Help.com vs. Keysight Network Test (Ixia BreakingPoint & Hawkeye)

Help.com

Keysight Network Test (Ixia BreakingPoint & Hawkeye)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Help.com	Score 10.0 out of 10	N/A	Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand.	$80 per simultaneous active user
Keysight Network Test (Ixia BreakingPoint & Hawkeye)	Score 8.7 out of 10	N/A	Keysight Network Test, consisting of the former Ixia BreakingPoint and Ixia Hawkeye product brands, among other tools, helps the user exceed customer expectations by ensuring high performance of wired, Wi-Fi, and 3G/4G/LTE networks in both pre-deployment and real-world environments.	N/A

Pricing

Help.com

Keysight Network Test (Ixia BreakingPoint & Hawkeye)

Editions & Modules

Help.com Chat: $80 per month
per simultaneous active user

No answers on this topic

Offerings

Pricing Offerings
Help.com	Keysight Network Test (Ixia BreakingPoint & Hawkeye)
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Help.com Chat comes with unlimited logins and scales with your business.

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More Pricing Information

Community Pulse
	Help.com	Keysight Network Test (Ixia BreakingPoint & Hawkeye)
Top Pros	Pro Helpful support Pro User interface Pro Interface is clean	Pro Ddos protection Pro Data security
Top Cons	Minus Canned responses	Minus Private cloud Minus Cloud support Minus Cost effective

Best Alternatives
	Help.com	Keysight Network Test (Ixia BreakingPoint & Hawkeye)
Small Businesses	Gist Score 9.6 out of 10	No answers on this topic
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	JMeter Score 8.5 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	JMeter Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Help.com	Keysight Network Test (Ixia BreakingPoint & Hawkeye)
Likelihood to Recommend	10.0 (1 ratings)	10.0 (1 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Help.com	Keysight Network Test (Ixia BreakingPoint & Hawkeye)
Likelihood to Recommend	Help.com Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly. Incentivized Brittany Schwarz Client Success Manager Read full review	Keysight Technologies Keysight BreakingPoint Cloud is a Software-as-a-Service Cybersecurity Assessment Platform which ensures optimal configuration of DDoS protection services and performs regularly scheduled validations using an always up-to-date library of DDoS attacks. BreakingPoint Cloud has intelligence of more than 20 years of leadership in network security testing to reveal your security exposure across public, private, and hybrid networks. Incentivized Verified User Anonymous Read full review
Pros	Help.com User interface is clean and easy to navigate Helpful support Accurately captures information from the person you are chatting with Incentivized Brittany Schwarz Client Success Manager Read full review	Keysight Technologies Scalability DDoS Protection Data Security Compliance Incentivized Verified User Anonymous Read full review
Cons	Help.com Download chat transcripts easier More pre-set responses Canned responses Incentivized Brittany Schwarz Client Success Manager Read full review	Keysight Technologies Cost Effective Multi Vendor Support Private Cloud support Incentivized Verified User Anonymous Read full review
Support Rating	Help.com Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle. Incentivized Brittany Schwarz Client Success Manager Read full review	Keysight Technologies No answers on this topic
Alternatives Considered	Help.com Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you. Incentivized Brittany Schwarz Client Success Manager Read full review	Keysight Technologies Keysight Breaking Point stacks up against others as it has an intelligence for more than 20 years. It gives evidence to document DDoS protection compliance to comply the regulatory compliance. To eliminate attacks, Keysight’s Breaking Point Cloud provides a real time IP validation, confirming you can simulate DDoS tests only against resources on your Microsoft Azure cloud infrastructure. Incentivized Verified User Anonymous Read full review
Return on Investment	Help.com Positive with inbound sales prospects Positive with current client sales Positive with customer support SLA Incentivized Brittany Schwarz Client Success Manager Read full review	Keysight Technologies Data Center Micro Segmentation Scada Network Security Application and Threat Intelligence Incentivized Verified User Anonymous Read full review
ScreenShots	Help.com Screenshots

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.