Help.com vs. WixAnswers.com

Help.com

WixAnswers.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Help.com	Score 10.0 out of 10	N/A	Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand.	$80 per simultaneous active user
WixAnswers.com	Score 7.0 out of 10	N/A	Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can…	$24 per agent / per month

Pricing

Help.com

WixAnswers.com

Editions & Modules

Help.com Chat: $80 per month
per simultaneous active user

Self Service: $24
per agent / per month
Call Center: $56
per agent / per month
Multi-Channel: $60
per agent / per month
Unlimited: $80
per agent / per month

Offerings

Pricing Offerings
Help.com	WixAnswers.com
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$80 per user, per month

Additional Details

Help.com Chat comes with unlimited logins and scales with your business.

The unlimited package ($80/month per user) includes all support channels in one platform.

More Pricing Information

Community Pulse
	Help.com	WixAnswers.com
Top Pros	Pro Helpful support Pro User interface Pro Interface is clean	Pro Set up Pro Using ai Pro Easy to build
Top Cons	Minus Canned responses	Minus Editing options Minus Internal search Minus Search function

Features

Help.com

WixAnswers.com

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Help.com - Ratings	WixAnswers.com 9.1 1 Ratings 16% above category average
External knowledge base	00 Ratings	9.11 Ratings

Best Alternatives
	Help.com	WixAnswers.com
Small Businesses	Gist Score 9.6 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Salesforce Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Help.com	WixAnswers.com
Likelihood to Recommend	10.0 (1 ratings)	7.3 (1 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Help.com	WixAnswers.com
Likelihood to Recommend	Help.com Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly. Incentivized Brittany Schwarz Client Success Manager Read full review	WixAnswers.com We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use. Darren VanderVort, CSPO Product Manager Read full review
Pros	Help.com User interface is clean and easy to navigate Helpful support Accurately captures information from the person you are chatting with Incentivized Brittany Schwarz Client Success Manager Read full review	WixAnswers.com Usability - very easy to set up, brand, configure and continue to add new articles ongoing Localization - Connecting with Crowding allows to easily localize articles using AI Article creation - very simple, easy to build, organize and publish. Darren VanderVort, CSPO Product Manager Read full review
Cons	Help.com Download chat transcripts easier More pre-set responses Canned responses Incentivized Brittany Schwarz Client Success Manager Read full review	WixAnswers.com Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless. Insights - very limited reporting, only goes back around 90 days. New features - I haven't really seen any new features or functionality in the 2+ years I've been using it. Darren VanderVort, CSPO Product Manager Read full review
Support Rating	Help.com Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle. Incentivized Brittany Schwarz Client Success Manager Read full review	WixAnswers.com No answers on this topic
Alternatives Considered	Help.com Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you. Incentivized Brittany Schwarz Client Success Manager Read full review	WixAnswers.com We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs. Darren VanderVort, CSPO Product Manager Read full review
Return on Investment	Help.com Positive with inbound sales prospects Positive with current client sales Positive with customer support SLA Incentivized Brittany Schwarz Client Success Manager Read full review	WixAnswers.com Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself. Darren VanderVort, CSPO Product Manager Read full review
ScreenShots	Help.com Screenshots	WixAnswers.com Screenshots

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.