What users are saying about
2 Ratings
2 Ratings
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Score 10 out of 100
2 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Self Help Community

    Help.com

    Feature Set Not Supported
    N/A
    9.1

    WixAnswers.com

    91%
    WixAnswers.com ranks higher in 1/1 features

    External knowledge base

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • Help.com is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Help.com

    100%
    1 Rating
    7.3

    WixAnswers.com

    73%
    1 Rating

    Support Rating

    10.0

    Help.com

    100%
    2 Ratings

    WixAnswers.com

    N/A
    0 Ratings

    Likelihood to Recommend

    Help.com

    Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
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    WixAnswers.com

    We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
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    Pros

    Help.com

    • User interface is clean and easy to navigate
    • Helpful support
    • Accurately captures information from the person you are chatting with
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    WixAnswers.com

    • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
    • Localization - Connecting with Crowding allows to easily localize articles using AI
    • Article creation - very simple, easy to build, organize and publish.
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    Cons

    Help.com

    • Download chat transcripts easier
    • More pre-set responses
    • Canned responses
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    WixAnswers.com

    • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
    • Insights - very limited reporting, only goes back around 90 days.
    • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
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    Pricing Details

    Help.com

    Starting Price

    $0 per simultaneous active user

    Editions & Modules

    Help.com editions and modules pricing
    EditionModules
    Help.com Chat$80 per month1

    Footnotes

    1. per simultaneous active user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Help.com Chat comes with unlimited logins and scales with your business.

    WixAnswers.com

    Starting Price

    $24 per agent / per month

    Editions & Modules

    WixAnswers.com editions and modules pricing
    EditionModules
    Self Service$241
    Multi-Channel$602
    Unlimited$803
    Call Center$564

    Footnotes

    1. per agent / per month
    2. per agent / per month
    3. per agent / per month
    4. per agent / per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $80

    Additional Details

    The unlimited package ($80/month per user) includes all support channels in one platform.

    Support Rating

    Help.com

    Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.
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    WixAnswers.com

    No answers on this topic

    Alternatives Considered

    Help.com

    Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

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    WixAnswers.com

    We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
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    Return on Investment

    Help.com

    • Positive with inbound sales prospects
    • Positive with current client sales
    • Positive with customer support SLA
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    WixAnswers.com

    • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
    Read full review

    Screenshots

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